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Think Fast, Talk Smart: Communication Techniques

Stanford GSB

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Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges.

How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.

Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.

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Speaking Without a Net: How to Master Impromptu Communication

Think Fast, Talk Smart: Communication Techniques

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01/15/20 • 21 min

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Most professional communication is spontaneous in nature: it’s providing feedback in the moment, answering questions, introducing people. On this podcast episode, Strategic Communication lecturer Matt Abrahams speaks with Stanford lecturers Adam Tobin and Dan Klein on how to become more comfortable and confident in in-the-moment speaking situations. Think Fast, Talk Smart is produced by Stanford Graduate School of Business.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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11/22/22 • 12 min

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When it comes to negotiating and managing conflict, Professor Michele Gelfand says it’s time to get creative.

Everybody has wants and needs. So what do we do when our priorities compete with those of other people? According to Gelfand, a professor of organizational behavior, negotiations and conflict management are exercises in creative problem-solving, ones where we look for ways to not only get what we want, but for those on the other side of the table to get what they want too. “The best negotiators tend to be the most creative,” says Gelfand.

In this episode of Think Fast, Talk Smart, Gelfand joins Matt Abrahams to discuss how creative communication can help us find solutions where everybody wins.

Read part one of our interview with Gelfand here.

More resources:

How Culture Affects Communication Styles

Threatening Language

Why The Pandemic Slammed Loose Countries

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Directive vs. Dialogue: Communicating Better as a Leader

Think Fast, Talk Smart: Communication Techniques

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09/27/22 • 17 min

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As the dean of Stanford Graduate School of Business, Dean Jon Levin knows the importance of crafting the right message and sharing it in the right way. But, as he says, one of the biggest challenges for any leader is to know what to communicate, and how.

How do leaders strike the balance between being clear and directive, and as Levin says, “leaving space for people to form their own opinions, to discuss ideas, to debate”? He joins host and lecturer of strategic communications Matt Abrahams to discuss on this episode of Think Fast, Talk Smart.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Strategy Success: How to Communicate Your Gameplan

Think Fast, Talk Smart: Communication Techniques

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11/08/22 • 24 min

As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands.

Sørensen says strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they're discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.

In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.

Additional resources:

Making Great Strategy: Arguing for Organizational Advantage, by Jesper B. Sørensen Glenn R. Carroll

Class Takeaways: Crafting and Leading Strategy: Five lessons in five minutes — Professor Jesper Sørenson teaches how to create and implement a successful business strategy.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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01/30/20 • 14 min

How others perceive us in person and via social media can impact our careers and social standing. But we can build the reputation we want through conscious communication. On this podcast episode, strategic communication lecturers Matt Abrahams and Allison Kluger share techniques on effectively improving and managing your reputation.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Three Guiding Principles for Successful Communication

Think Fast, Talk Smart: Communication Techniques

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02/14/23 • 24 min

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To celebrate our 75th episode, we hosted a live "Ask Me Anything" event with Matt. In this global gathering, listeners called in with questions ranging from making a first impression and giving negative feedback to presenting virtually and the worst communication advice Matt's ever received. In addition to audience questions, Matt also shares a short lecture to outline his top three guiding principles when it comes to being a confidence speaker and leader.

Show Notes:

[2:00] Know Your Audience: First and foremost is their knowledge level relative to the topic that we're discussing. Do they know a lot or do they know just a little?

Three guiding principles for Successful Communication

[3:51] Principle 1. Set Your Communication Goal: A goal has three major parts: information, emotion, and action. The best metric of success is: Is your audience leaving knowing what you want them to know? Feeling how you want them to feel? And doing what you want them to do?

[5:08] Principle 2. Structure your message. Using: What, So What, Now What.

[7:10] Principle 3. The Art of the Paraphrase.

[9:14] Using Paraphrasing to move a conversation forward

[11:01] Ask me anything:

[11:24] Question 1: What is the worst communication advice that you have ever given or received?

[13:11] Question 2: How can you try to understand the expectations or knowledge or background of your audience in order to make your presentation effective?

[16:05] Question 3: How do I communicate negative feedback to a colleague, especially when there's an action step involved?

[18:30] Question 4: How would you make your first impression?

[22:00] Question 5: How has virtual communication changed the way we communicate?

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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02/02/22 • 18 min

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“Make them want to turn the page,” says Paula Moya, a professor at Stanford University and author of The Social Imperative: Race, Close Reading, and Contemporary Literary Criticism.

In this episode of Think Fast, Talk Smart, Moya sits down with strategic communication lecturer Matt Abrahams to share how the elements of story can be used in other types of communication. Create compelling situations, full of sense and surprise, she says. Create characters we can empathize with; speak your written sentences aloud, and, Moya advises, think of the images your words may conjure up and how they may be interpreted by different audiences.

Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Best of: Techniques for Managing Your Reputation

Think Fast, Talk Smart: Communication Techniques

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08/02/22 • 18 min

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How others perceive us in person and via social media can impact our careers and social standing. But we can build the reputation we want through conscious communication.

On this podcast episode, strategic communication lecturers Matt Abrahams and Allison Kluger share techniques on effectively improving and managing your reputation.

Listen for details on this episode’s “homework assignment” and share on LinkedIn.

Join the community & conversation by following the Think Fast, Talk Smart LinkedIn page.

Think Fast, Talk Smart on the Stanford GSB website

Show Notes:

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Building High-Performing Teams By Encouraging Learning

Think Fast, Talk Smart: Communication Techniques

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07/15/21 • 20 min

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09/02/21 • 19 min

In this episode of Think Fast, Talk Smart, lecturer and podcast host Matt Abrahams sits down with David Eagleman, a neuroscientist and the host of the PBS series The Brain, to discuss why our brains are wired for storytelling and how new senses might impact our connection and communication with others. “I’ve always been really interested in this idea of how we can pass information to the brain via unusual channels," Eagleman says. "We’ve got our eyes or ears or fingertips and our nose, we’re very used to this and we sort of think these are fundamental, but of course, this is just what we’ve inherited from a long road of evolution... It turns out you can push information in the brain in other ways.”

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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