Inclusive Service Kitemark Series | Power NI
06/05/23 • 9 min
The BSI Inclusive Service Kitemark combines the best practice from the international standard ISO 22458 for consumer vulnerability and the requirements of some of the UK’s leading regulatory bodies. It was created to help consumers have confidence in services when they need them most and to allow organizations to demonstrate their best inclusive service practices.
In this series, Matthew speaks to organizations who have been certified to the Inclusive Service Kitemark. They describe the operational improvements they made to achieve the Kitemark. What achieving the Kitemark means in terms of delivering positive outcomes for consumers. And the advice they would give to other organizations wanting to start their own journeys to achieve this Kitemark.
This episode of the series features Power NI – Northern Ireland’s largest electricity supplier, energizing over half a million homes and organizations for almost 90 years. Matthew speaks to Power NI’s CSR Manager Gwyneth Compston about what achieving the Inclusive Service Kitemark means to them.
Series | Inclusive Service Kitemark
Find out more
BSI Kitemark for Inclusive Service
ISO 22458 | Consumer vulnerability
Find and follow The Standards Show on social media
Get in touch with The Standards Show
Subscribe wherever you get your podcasts
Subscribe to The Standards Show
Check out the website
The BSI Inclusive Service Kitemark combines the best practice from the international standard ISO 22458 for consumer vulnerability and the requirements of some of the UK’s leading regulatory bodies. It was created to help consumers have confidence in services when they need them most and to allow organizations to demonstrate their best inclusive service practices.
In this series, Matthew speaks to organizations who have been certified to the Inclusive Service Kitemark. They describe the operational improvements they made to achieve the Kitemark. What achieving the Kitemark means in terms of delivering positive outcomes for consumers. And the advice they would give to other organizations wanting to start their own journeys to achieve this Kitemark.
This episode of the series features Power NI – Northern Ireland’s largest electricity supplier, energizing over half a million homes and organizations for almost 90 years. Matthew speaks to Power NI’s CSR Manager Gwyneth Compston about what achieving the Inclusive Service Kitemark means to them.
Series | Inclusive Service Kitemark
Find out more
BSI Kitemark for Inclusive Service
ISO 22458 | Consumer vulnerability
Find and follow The Standards Show on social media
Get in touch with The Standards Show
Subscribe wherever you get your podcasts
Subscribe to The Standards Show
Check out the website
Previous Episode
Standards Desk of News | May 2023
One of the favourite features of the regular episodes of The Standards Show is the Standards Desk of News - news about standards and standards in the news.
So, Matthew and Cindy have brought the Standards Desk of News out into the limelight. And given it a regular monthly episode all of its own.
The Standards Desk of News for May 2023 covers stories on:
- New cable ties standard
- US standards strategy for critical technologies
- Standards and medical devices online course
- Public consultation on new gender equality standard
Series | Standards Desk of News
Suggest a story for The Standards Desk of News
Find and follow The Standards Show on social media
Get in touch with The Standards Show
Subscribe wherever you get your podcasts
Subscribe to The Standards Show
Check out the website
Next Episode
Inclusive Service Kitemark Series | PayPlan
The BSI Inclusive Service Kitemark combines the best practice from the international standard ISO 22458 for consumer vulnerability and the requirements of some of the UK’s leading regulatory bodies. It was created to help consumers have confidence in services when they need them most and to allow organizations to demonstrate their best inclusive service practices.
In this series, Matthew speaks to organizations who have been certified to the Inclusive Service Kitemark. They describe the operational improvements they made to achieve the Kitemark. What achieving the Kitemark means in terms of delivering positive outcomes for consumers. And the advice they would give to other organizations wanting to start their own journeys to achieve this Kitemark.
This episode of the series features PayPlan, a debt advice provider. For almost 30 years they’ve helped over 1 million people to become debt-free. And every year help over 100,000 more people with their finances. Matthew speaks to PayPlan’s Managing Director John Fairhurst and Vulnerable Client Manager Emma Gibbons about why the Inclusive Service Kitemark is so important to them.
Series | Inclusive Service Kitemark
Find out more
BSI Kitemark for Inclusive Service
ISO 22458 | Consumer vulnerability
Find and follow The Standards Show on social media
Get in touch with The Standards Show
Subscribe wherever you get your podcasts
Subscribe to The Standards Show
Check out the website
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/the-standards-show-256989/inclusive-service-kitemark-series-power-ni-30553189"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to inclusive service kitemark series | power ni on goodpods" style="width: 225px" /> </a>
Copy