Consumer Protection | ISO 21800 - online terms and conditions
05/13/25 • 26 min
This series of The Standards Show looks at how three key standards protect consumers, promote fairness, and tackle real-world challenges, highlighting the UK's leadership in developing them.
- PAS 7055 - button and coin battery safety
- ISO 22458 - consumer vulnerability
- ISO 21800 - clearer online terms and conditions
Developed in association with CPIN and published to coincide with the ISO COPOLCO Annual Meeting in London, bringing together over 120 National Standards Bodies to champion consumer protection worldwide.
In this episode, Matthew speaks to trading standards specialist and CPIN representative Peter Stonely about how ISO 21800 will tackle improving consumer understanding of online terms and conditions.
Find out more about the issues raised in this episode
ISO 21800 – online terms and conditions
Get in touch with The Standards Show
Find and follow on social media
This series of The Standards Show looks at how three key standards protect consumers, promote fairness, and tackle real-world challenges, highlighting the UK's leadership in developing them.
- PAS 7055 - button and coin battery safety
- ISO 22458 - consumer vulnerability
- ISO 21800 - clearer online terms and conditions
Developed in association with CPIN and published to coincide with the ISO COPOLCO Annual Meeting in London, bringing together over 120 National Standards Bodies to champion consumer protection worldwide.
In this episode, Matthew speaks to trading standards specialist and CPIN representative Peter Stonely about how ISO 21800 will tackle improving consumer understanding of online terms and conditions.
Find out more about the issues raised in this episode
ISO 21800 – online terms and conditions
Get in touch with The Standards Show
Find and follow on social media
Previous Episode
Standards Desk of News | April 2025
The Standards Desk of News is news about standards and standards in the news.
The Standards Desk of News for April 2025:
- New guidance to combat food fraud
- ASTM standardization impact report
- Celebrating World Quantum Day
- ISO launches interactive standards game
- EU sets 2025 standards agenda
- Have your say on ergonomics standards
Series | Standards Desk of News
Get in touch with The Standards Show
Find and follow on social media
Next Episode
BSI Healthcare Week 2025
BSI Healthcare Week 2025 takes place from 9–13 June, featuring five webinars focused on the key challenges and developments shaping healthcare and MedTech. The event is designed for professionals across the sector - including manufacturers, providers, and policymakers - looking for clear, practical insight in a fast-moving landscape.
In this episode, Matthew talks to Lena Cordie-Bancroft, BSI’s Healthcare Sector Lead, about why the event was created, what each session will cover, and how the topics were chosen. They also discuss the speakers involved, who the event is for, and what attendees can expect to gain from the week.
- 9 June - Digital and AI in healthcare
- 10 June - PFAS phase out and its impact on medical devices
- 11 June - Regulatory update - what's happening in the world of medical devices
- 12 June - Circularity of healthcare
- 13 June - The power of in silico trials: AI, innovation and its impact on healthcare
Find out more about the issues raised in this episode
Register to attend BSI Healthcare Week 2025
Get in touch with The Standards Show
Find and follow on social media
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/the-standards-show-256989/consumer-protection-iso-21800-online-terms-and-conditions-91119156"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to consumer protection | iso 21800 - online terms and conditions on goodpods" style="width: 225px" /> </a>
Copy