SPI 846: We Let the Customers Down (And Here Was My Response)

12/13/24 • 14 min

3 Listeners

The Smart Passive Income Online Business and Blogging Podcast

#846 Building a strong connection with your followers means showing them you care, even when things go wrong. That's why doing what feels right is part of my DNA in business. It might be difficult or cost time and money, but owning up to mistakes and going the extra mile to fix them makes all the difference! In today's episode, I share a story about a partnership with a company that resulted in four unhappy customers. That's unacceptable when the trust I've built is on the line. Listen in because you'll hear how I worked with Whatnot, the live shopping service I was streaming on for my Deep Pocket Monster audience, to make up for this error. This is about taking responsibility and learning from mistakes to make anyone affected by them feel heard and valued. Navigating these situations can be tricky, though. Tune in to hear about my approach! Show notes and more at SmartPassiveIncome.com/session846.

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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Previous Episode

SPI 845: It’s Time to Start Your Podcast with Jenna Kutcher

#845 Are you on a path toward a future you don't truly want? Today's guest felt that way when she was handed a five-year career plan at her corporate job. Trusting her gut, she pivoted to become a massive podcasting and entrepreneurship success story instead! The incredible Jenna Kutcher is joining me for this episode. She is a best-selling author and an educator who helps entrepreneurs build businesses with authenticity and heart. Jenna also hosts the popular Goal Digger podcast, a platform for inspiring conversations on turning passion into income. In this session, we learn how buying a $300 camera changed Jenna's life. We discuss running a wedding photography business, quitting a corporate job, and building a scalable brand. We also dive into podcasting and chat about everything from video versus audio-only shows and how to land industry-leading guests. Jenna's story is a testament to the power of following your passion and creating a business that aligns with your values. Enjoy! Show notes and more at SmartPassiveIncome.com/session845.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Next Episode

SPI 847: The 2025 Product Launch Formula with Jeff and Dan Walker

#847 Every niche will be competitive in 2025. With AI sales copy flooding the internet, grabbing people's attention is harder than ever. So what's working in business right now? How do you stand out and launch a new brand? For this special session, I sit down with legend, entrepreneur, and best-selling author Jeff Walker of Product Launch Formula. We're also joined by his son Dan who's become a key figure within the PLF empire. That's right, we're not just getting the best marketing tips for 2025. Jeff and Dan reveal what it's like working together as father and son and how business has strengthened their bond. The Product Launch Formula has generated over a billion dollars in sales for students, so don't miss this powerful chat. We discuss crafting compelling, story-driven launches, niche marketing, fostering deep customer relationships, and adapting to the ever-changing online landscape. Enjoy! Show notes and more at SmartPassiveIncome.com/session847.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.