Getting Your Team to Perform Like "Owners"!

02/28/25 • 36 min

If you’ve ever wished your team cared about your practice as much as you do, this episode is a must-listen!

Building a successful dental practice isn’t just about providing great care—it’s about creating a culture where your team takes ownership, works together, and drives growth. To break down how you can make that happen, I’m joined by Craig McVey, Chief Operations Officer and Acquisition Analyst at Mountainside Dental Group. With 18 years in the dental industry and a deep understanding of practice management, Craig shares invaluable insights on leadership, transparency, and team-driven success.

In this episode, we cover:

Why data transparency is key to a thriving dental practice
How team culture and leadership development impact performance
The power of profit-sharing to boost motivation and retention
How to keep your schedule full and improve case acceptance rates
The importance of regular team meetings and how to make them effective
The KPIs that matter most for practice growth

Craig also shares how Mountainside Dental Group has scaled smartly, empowering team members and creating an ownership mentality without requiring associates to handle management duties. If you're looking for strategies to strengthen your team and grow your practice, this episode delivers real-world solutions.

🎧 Listen Now and start turning your team into high-performing practice owners!

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Key Takeaways

Introduction (00:29)

Meet Craig McVey: COO of Mountainside Dental Group (01:41)

Scaling a Multi-Location Practice Smartly (04:15)

The Importance of Data Transparency in Dental Practices (06:09)

The Role of Team Culture and Leadership Development (06:24)

Key Performance Indicators (KPIs) Every Dental Practice Should Track (07:46)

Keeping Your Schedule Full: Strategies to Reduce Cancellations and No-Shows (10:33)

How Regular Team Meetings Boost Performance (11:23)

The Power of Profit Sharing to Motivate Teams (23:28)

How to Develop and Retain Top Team Members (20:25)

Balancing the Business and Clinical Sides of Dentistry (17:40)

Marketing Strategies for a Growing Dental Practice (30:30)

Lightning Round Q&A with Craig McVey (29:00)

Final Thoughts and How to Connect with Craig (33:23)

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Connect with Craig:

📧 Email: [email protected]

🔗 LinkedIn: Craig McVey

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

If you’ve ever wished your team cared about your practice as much as you do, this episode is a must-listen!

In this episode, we cover:

Why data transparency is key to a thriving dental practice
How team culture and leadership development impact performance
The power of profit-sharing to boost motivation and retention
How to keep your schedule full and improve case acceptance rates
The importance of regular team meetings and how to make them effective
The KPIs that matter most for practice growth

🎧 Listen Now and start turning your team into high-performing practice owners!

—

Key Takeaways

Introduction (00:29)

Meet Craig McVey: COO of Mountainside Dental Group (01:41)

Scaling a Multi-Location Practice Smartly (04:15)

The Importance of Data Transparency in Dental Practices (06:09)

The Role of Team Culture and Leadership Development (06:24)

Key Performance Indicators (KPIs) Every Dental Practice Should Track (07:46)

Keeping Your Schedule Full: Strategies to Reduce Cancellations and No-Shows (10:33)

How Regular Team Meetings Boost Performance (11:23)

The Power of Profit Sharing to Motivate Teams (23:28)

How to Develop and Retain Top Team Members (20:25)

Balancing the Business and Clinical Sides of Dentistry (17:40)

Marketing Strategies for a Growing Dental Practice (30:30)

Lightning Round Q&A with Craig McVey (29:00)

Final Thoughts and How to Connect with Craig (33:23)

—

Connect with Craig:

📧 Email: [email protected]

🔗 LinkedIn: Craig McVey

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Previous Episode

Reduce Your Debt Fast Without Living on Ramen Noodles

Think a low interest rate is the key to paying off debt fast? Think again! Banks have mastered the art of distraction—getting you to focus on interest rates while the real secret to reducing debt stays hidden.

If you're a dentist or business owner struggling with high monthly payments, there’s a better way to take control of your finances, free up cash flow, and pay off debt faster than you ever thought possible—without sacrificing your lifestyle.

That’s why I’m joined by Dr. Howard Polansky, a former dentist turned financial strategist, who helps professionals like you escape the debt cycle without extreme budgeting or lifestyle sacrifices.

In this episode, we cover topics like:

Why focusing on interest rates is a trap—and what really determines your debt payoff timeline.
How to restructure debt using cash flow optimization to reduce payments without cutting back on lifestyle.
Why most financial advisors and CPAs don’t discuss these strategies—and what you can do differently.
The biggest risks to avoid when using this debt reduction strategy.
Real-world examples of dentists who slashed their debt quickly and freed up thousands in cash flow.

If you’re ready to take control of your finances and gain true financial freedom, don’t miss this conversation with Dr. Howard Polansky!

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Key Takeaways

Introduction (00:41)

Dr. Howard's Life-Changing Moment (04:38)

Transitioning from Dentistry to Financial Coaching (08:26)

Understanding Debt and Interest Rates (11:35)

Strategies for Managing Debt Effectively (13:00)

The Role of Financial Advisors and CPAs (16:37)

Working with Clients: The Process (25:30)

Risks and Considerations in Debt Management (27:18)

Lightning Round and Final Thoughts (34:20)

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Connect with Dr Howard:

🌍 Website: financiallyled.com

📩 Download the eBook: financiallyled.com/ebook

📲 Text Howard: 512-608-1020

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Next Episode

Safe Spaces, Strong Teams: Building a High-Performing Dental Team with Jonathan Bonanno

If you've ever struggled with hiring the right people, fostering a positive workplace culture, or keeping your team engaged, you’re not alone. But today’s episode of The Raving Patients Podcast can help you change that.

To break this down, I’ve invited Jonathan Bonanno, an expert in leadership development, workplace culture, and psychological safety. With a background in corporate consulting and dental practice optimization, Jonathan specializes in helping practices attract top talent, build cohesive teams, and create a thriving, productive work environment.

In this conversation, we discuss:

How to hire and retain top-tier dental talent
The power of psychological safety in your practice
Why toxic workplaces happen—and how to fix them
Leadership strategies to strengthen your team and improve practice culture
Combatting imposter syndrome and building confidence as a leader

If you want to transform your dental practice into a place where both your team and patients thrive, this episode is a must-listen!

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Key Takeaways

Introduction and Event Overview (00:47)

Jonathan Bonanno's Background and Expertise (01:49)

Talent Optimization in Dental Practices (06:03)

Improving Workplace Health and Behavior (11:10)

Creating Psychological Safety in Teams (14:36)

Leadership's Role in Workplace Culture (16:35)

Understanding and Combating Imposter Syndrome (20:06)

Exploring Psychodynamic Psychotherapy (23:43)

Recognizing the Need for External Help (27:02)

Lightning Round Q&A (28:10)

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Connect with Jonathan Bonanno

🔹 Social Media: @TheChiefPsycho

🔹 Website: https://www.talentbyzia.com

🔹 Podcast: Chief Psycho Podcast

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!