No Afterthought: Retention and Attrition (PhenomPeople & Sage Dental Management)

08/20/19 • 29 min

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with John Reaves Whitaker, VP of Talent Acquisition & Retention at Dental One Partners and Brad Goldoor, Chief People Officer of Phenom People.

Brad Goldoor is co-founder and Chief People Officer for Phenom People, where he oversees Phenom’s signature “not normal” hiring, onboarding, and employee engagement initiatives. He specializes in startups and has over 25 years of experience in channel sales, digital advertising, and People operations.

John Reeves Whitaker is the SVP & Chief People Officer for Sage Dental Management. He is a featured contributor on FistfulOfTalent and The HR Exchange Network & actively working on his next book, “We’re All Millennials.”
Listen as we discuss the following topics:

We talk with Brad Goldoor about talent experience management and what it means to Phenom People to solve the candidate experience problem. How is Phenom People’s talent experience software much more than an ATS (applicant tracking system)?
To prioritize retention and attrition, what does Phenom People do that is extremely special for new employees on their first day?
What are the key factors that are driving high attrition rates within organizations? Carrie and Brad breakdown what they believe contribute to high attrition rates among employees. Hear why it starts with the recruitment process.
How do you make sure your recruiters are looking past the fill rate? Phenom People measures their recruiters on employee engagement rather than fill rate. What are some of the 20 data points he uses? Listen to find out.
For HR leaders, how do you get buy-in from the C-level to change the way your current Human Resources department operates?
Listen to what problems and demands that are keeping Brad up at night. One of those issues is upskill training. He states “Are we providing an environment to help nurture people's skills and careers so that they have a path toward the future?”.
Fill rate vs retention, which one should be the most important to your recruiters? We talk with John Reaves Whitaker about how he has abandoned fill rate metrics and looks to incentivize recruiters based on retention. He explains how the retention rate helped his HR department take ownership that helped the recruiting team recruit differently.
In areas like healthcare where the unemployment rate is less than 1%, John talks about what moves you must make to find the right talent for the job. He suggests that by only targeting jobs boards and job ads, you aren’t doing enough. In today’s candidate-driven market, you have to be smarter.
Is the role of the recruiter more digital marketing to reach a passive talent pool?
As we continue to look past fill rate and build effective relationships to increase employee retention and attrition, John discusses some of the practices that he uses with his recruitment team to enhance the relationship with new employees.
John gives his advice to other HR leaders on how not to make retention and attrition an afterthought with this awesome Texas expression, “You can’t cool down the room if the windows are still open”.

Keep up with Brad Goldoor at PhenomPeople.com and their journey in talent management experience.
With his new book coming soon, “We’re All Millennials”, John gives us a prelude of what to expect.
Download the White Paper mentioned in the podcast, "Reach & Recruit a Passive Front-Line Talent Pool"

Support the show

We talk with Brad Goldoor about talent experience management and what it means to Phenom People to solve the candidate experience problem. How is Phenom People’s talent experience software much more than an ATS (applicant tracking system)?
To prioritize retention and attrition, what does Phenom People do that is extremely special for new employees on their first day?
What are the key factors that are driving high attrition rates within organizations? Carrie and Brad breakdown what they believe contribute to high attrition rates among employees. Hear why it starts with the recruitment process.
How do you make sure your recruiters are looking past the fill rate? Phenom People measures their recruiters on employee engagement rather than fill rate. What are some of the 20 data points he uses? Listen to find out.
For HR leaders, how do you get buy-in from the C-level to change the way your current Human Resources department operates?
Listen to what problems and demands that are keeping Brad up at night. One of those issues is upskill training. He states “Are we providing an environment to help nurture people's skills and careers so that they have a path toward the future?”.
Fill rate vs retention, which one should be the most important to your recruiters? We talk with John Reaves Whitaker about how he has abandoned fill rate metrics and looks to incentivize recruiters based on retention. He explains how the retention rate helped his HR department take ownership that helped the recruiting team recruit differently.
In areas like healthcare where the unemployment rate is less than 1%, John talks about what moves you must make to find the right talent for the job. He suggests that by only targeting jobs boards and job ads, you aren’t doing enough. In today’s candidate-driven market, you have to be smarter.
Is the role of the recruiter more digital marketing to reach a passive talent pool?
As we continue to look past fill rate and build effective relationships to increase employee retention and attrition, John discusses some of the practices that he uses with his recruitment team to enhance the relationship with new employees.
John gives his advice to other HR leaders on how not to make retention and attrition an afterthought with this awesome Texas expression, “You can’t cool down the room if the windows are still open”.

Support the show

Previous Episode

Improving Health Outcomes Through Consultant Pharmacists (TelePharmacy)

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with Chad Worz, the CEO of the American Society of Consultant Pharmacists and Ashlee Kleevens Hayes, the founder of RX Ashlee and host of the RX Buzz Podcast.

Chad Worz is the Chief Executive Officer of the American Society of Consultant Pharmacists. He is a pharmacist and has been working on managing medications for people his entire career.

Ashlee Klevens Hayes is the founder of Rx Ashley. She is also the University of Southern California School of Pharmacy Career Strategist and is the host of the RX Buzz podcast which is affiliated with the Pharmacy Podcast Network. Her show is consistently ranked top 30 business podcasts on Apple.

Listen in as we talk about topics such as:

Listen as we talk with Chad Worz about his journey within the pharmacy world, his current role at the American Society of Consultant Pharmacists, and some of the technology innovation he’s seeing in pharmacy. Hear more about his career path in becoming a consulting pharmacist.
How are consulting pharmacist working to educate population health such as Baby Boomers on medication management? With the adult population over 65 consuming 39% of all medications in the country, Chad talks about the innovative work being done by pharmacists to reduce the amount of needed medication.
What are the differences between a consultant pharmacist and a retail pharmacist? We break down the day-to-day of a consultant pharmacist and the role in managing medications, providing proactive healthcare, and more.
How can pharmacist use technology innovation such as video telepharmacy to virtually provide better care to patients? As we reach a total of 74 million Americans over the age of 65 by 2030 the need for technology such as telepharmacy is critical. Listen as Chad Worz gives specific examples of how pharmacists can use video telepharmacy to improve the lives of patients.
Reimbursement hurdles are obstacles not only in pharmacies but from moving from a fee for service to a value based care model. Listen as we talk about the different ways pharmacist can get paid for video telepharmacy and how that will look in the future.
Hear Chad explain how value-based care and patient-specific care as two concepts that pharmacists need to be thinking about.
What made Ashlee Klevens Hayes want to become a pharmacist? We talk with her about her family history in pharmacy and what attributed to her journey in the pharmacy space.
She talks about how growing her brand/company and networking allowed her to teach and consult others on their career path, such as her current role at University of Southern California.
With 50% of Americans taking some kind of prescription medication and 330 billion dollars spent on prescription medications a year, how are the pharmacist that Ashlee works with being entrepreneurial with technology such as video telepharmacy and changing the industry?
With Millennials and soon Gen Z’s coming out of pharmacy school, what should they be thinking in regards to their career path? Listen for her insights in figuring out the different areas available in being a pharmacists outside of just retail pharmacy.

The American Society of Consultant Pharmacists reaches 50 years, visit their website to learn more.

Keep up with Ashlee and her podcast at www.rxashlee.com. You can listen to the RX Buzz podcast with Carrie Chitsey.

To learn more about video Telepharmacy solutions and watch the webinar on demand “Future of Pharmacy”.

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Next Episode

Medical Devices: Innovation & Training - Supporting Today’s Digital Patient

Welcome to the Executive Innovation Show Roundtable, presented by One Touch Telehealth with your host Carrie Chitsey. During this Roundtable hear Dr. Sara Burdak (Chief Audiology Officer of Starkey Hearing Technologies), Michael Wahlster (CEO & General Counsel of ImPACT Applications, Inc.) and Justin Ross (Chief Technology Officer of MED-LOGICS, Inc) talk about "Medical Devices: Innovation & Training - Supporting Today’s Digital Patient".

Dr. Sara Burdak is the Chief Audiologist at Starkey Hearing Technologies. Sara has been with Starkey for 20 years. She’s responsible for developing and aligning Starkey’s global audiology strategy as it relates to education and training programs, the Department of Veterans Affairs and customer and industry relations. She also supports audiology student initiatives and is passionate about the future of the hearing industry and promoting women in business.

Michael Wahlster is the CEO and General Counsel of ImPACT Applications. Mike has been an attorney in large law firms, co-founded, operated and sold an online power sports parts business, and founded and operated his law firm for 10 years before joining ImPACT Applications.

Justin Ross is the CTO of MED-LOGICS, Inc. Justin has a background in Mechanical Engineering, Information Technology, and Software Development. He manages the Product Development, Quality and Regulatory for the Ophthalmic Company.

Listen to our Medical Devices: Innovation & Training - Supporting Today’s Digital Patient Roundtables as we discuss:

Dr. Sara Burdak talks about Starkey Hearing Technologies and their long history in the medical device industry. Listen as she talks about the constant need for digital innovation and the revolution of the hearing aid over the years.
Michael Wahlster, of ImPACT Applications, talks about how his company has made concussion testing more virtual. Michael explains how ImPACT had to adapt to the industry through virtual and digital concussion testing through their multiple mobile applications.
Justin Ross discusses how MED-LOGICS, Inc challenges the status quo in the market and their success to come in the future.
Within their new app, Starkey Hearing Technologies made it not just about hearing health but the entire ecosystem. Why was this done? Sara talks about how they got to the idea of the app and what factors led to its creation.
ImPACT Applications was faced with the challenge of making sure that their software could be more accessible. Michael talks about how the healthcare world is changing so that patients have control over their scores and health information.
In a now digital world, the guests speak to how training has changed across the board. With distributors, health systems and sales professionals in many countries, how has video training become table stakes?
What is keeping these healthcare executives up at night? Listen to their answers here.

For more on Starkey Hearing Technologies, follow both Starkey Hearing Technologies and Dr. Sara Burdak on Twitter.
Keep up with Michael Wahlsterand ImPACT Applications as they continue their journey in the concussion industry.
Find MED-LOGICS, Inc and Justin Ross on LinkedIn.
Learn more about One Touch Telehealth and digital patient engagement via our “Telemedicine Pros and Cons" White Paper.