The Executive Innovation Show

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Shelley Callahan about establishing hope in child poverty in the United States.

Shelley Callahan is the Director of Development with Children Incorporated. She is also the writer of the On the Road Series, which highlights their work around the world.

Listen in as we discuss topics such as:

• Hear about the work done by Children Incorporated and how they partner with schools, orphanages, homes and childcare centers to help children with basic needs. They work to provide food on weekends, clothes, shoes and school supplies.
• We talk about the importance of showing a child that someone cares for them and improving their self-worth.
• Learn why the volunteer coordinators are the critical component to both the children and the non-profit to reaching youth in need.
• Shelley discusses the “On the Road” series to paint the picture of different success stories of children and highlight the work that Children Incorporated is doing.
• Shelley and Carrie speak about the impact the opioid crisis is having on child family separation today. The US has seen a large increase in children being raised by grandparents, aunts, uncles and other family members, what financial constraints and health issues is this trickle effect causing?
• Hear about what’s next on the horizon for Children Incorporated in 2019.

To follow Children Incorporated and how they are helping children all over the globe.

Download the Youth Mental Health Infographic and learn more about Humans Helping Humans.

Read the Blog

Welcome to this week’s healthcare Knowledge Knugget! Today, we will be talking about the 10 Telemental Health Benefits and Use Cases. Watch the video to learn more about how people are using telemental health and some very specific uses cases?
Mental Health
How can telemental health reduce those no show rates? It allows you to look at somebody that's coming in for therapy sessions once a week, whatever it may be and allowing them for certain times and appointment times to be able to do that through video telehealth.
Senior Care
A lot of seniors are going through mental health issues and they don't know how to explain it. Being able to do video appointments in the comfort of their own home and talking to them about things like depression or anxiety from retiring or being in isolation.
Youth Mental Health
Attending an in-person youth mental health appointment is a double-edged sword. With telehealth technology and telemental technology being browser-based, the school doesn't have to buy any expensive hardware or software.
Foster Care
Children that are in foster care are on Medicaid and it's very hard given the guidelines of foster care for foster parents to be able to take off work or even get somebody to give the foster child a ride to mental health appointments.
Medicaid Access
The last one in this bucket of youth is Medicaid access. Normally it is very hard to get a Medicaid appointment for mental health. If you're a mental health professional with a private practice and you're not taking Medicaid, you should look at the reimbursement, you might reconsider and it can help for youth and population health and even seniors.
Rural Health
The next use case is rural health. There's a lot of shortage areas. And so reaching those rural areas where people are driving an hour and a half, two hours to appointments to rule in community hospitals for mental health, um, is as a big area.
Facilities Using Virtual Care
So a lot of your rural and community hospitals don't have enough mental health professionals on staff and they can't give people to live in those rural areas.
Psych Evaluations
There's a lot of shortage of being able to get that immediate psych eval, whether it's a treatment facility and it's an admission that you needed, whether it's a foster care system, whether it's a rural community hospital, there's a large shortage in psych.
Follow-up Appointments
Whether the patient is discharged from the hospital and you're putting it on the patient to then go find a mental health professional or your jotting down some names or giving a sheet to go get a mental health professional, there's a big breakage in that happening.
Treatment Facilities
All the telemental health that goes on in a substance abuse treatment facility daily, weekly, whether you're in 30, 60, 90-day rehab and you're getting discharged, you build this relationship with that mental health professional and now you're kind of out on your own.
Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Download our latest telemental white paper and listen to the healthcare podcasts where we talk about all the use cases for telehealth.

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Steve Wigginton.

Steve Wigginton is the CEO of Sutter Health | Aetna in Northern California, a joint venture between the two parent companies. Wigginton is a respected leader with a proven track record of driving culture, growth, and innovation in the healthcare industry, having been CEO of Valence Health, Chief Development Officer of Evolent Health and founding CEO of Medley Health.

Listen to “What are Hospitals + Payers Role in Virtual Care?” as we discuss:

• Steve Wigginton talks with Carrie Chitsey about the 50-50 joint venture with Aetna and Sutter Health. Listen as Steve talks about how this joint venture can leverage the emerging capabilities that technology has, such as virtual care. He also talks about the benefits it has for providers, employers, and patients.
• How can health systems across America deliver a great patient experience that lowers costs and while improving patient outcomes? Steve talks about the advantages payers, employers and patients can receive by these sort of 50/50 joint ventures.
• Migrating to a value-based care model from a fee for service model, hear Steve give his reasoning as to why a fee for service model does not best serve the patients. Are health systems starting to realize that upfront investments in patients have long-term healthcare cost reduction? Are we there yet?
• Should digital healthcare innovation come from the payer, hospital or the provider?
• Hear Sutter Health | Aetna CEO talk about the hurdles a health system must face to reach a level of totality across the delivery system. From human capital management training and internal workflow, he explains there must be a maturation process to connect these virtual health capabilities across the board.
• One of the biggest problems in America’s healthcare system is rural healthcare. Steve Wigginton gives his top three things rural health community CEOs should be thinking about as 2020 approaches in regards to prioritizing virtual care for better patient outcomes.
• As always we ask Steve what are the top two healthcare-related things that keep him up at night. Besides teens, what are they?

Stay up to date with Steve Wigginton and Sutter Health | Aetna as they continue to bring innovation to healthcare.

How can your health systems provide better virtual care? Grab all your resources to learn how to impact patient outcomes, implement virtual care and patient experiences.

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with human resources professionals Michele McDermott and Rachel Lyubovitzky about the most important benefits to employees

Michele McDermott, former Senior Vice President at Assurance, one of the largest and most awarded independent insurance brokerages in the U.S., consistently named a top place to work. At Assurance, Michele was responsible for maintaining the company’s “Best Place to Work” culture, driving the development of current and future leaders, and developing new programs that minimize risk and maximize health for the company’s employees.

Rachel Lyubovitzky is CEO and co-founder of EverythingBenefits, the leading provider of next-generation automated benefits technology that uncovers hidden costs, eliminates errors and helps keep companies compliant.

Listen in as we discuss topics surrounding selection criteria of employees and what they look for in a workplace.

• Named one of the “Best Places to Work”, Michele McDermott of Assurance talks about how they create a culture built for success and employee engagement. How do you create a place where people want to wake up every morning and come to work? Listen as Michele talks about how remote working is a big draw for the younger demographics, Millennials and Gen Z’s. Assurance recognizes that today’s employees want to work differently and are committed to employees having work-life balance. Listen to what makes Assurance one of the best jobs for millennials.
• What are some great recruiting strategies? A job description is often the first impression that a potential employee sees. Assurance’s job descriptions have a creative rockstar motif. Listen as we talk about how changing that job description can paint a better picture of your company’s culture. A job description doesn’t have to be a boring list of qualifications, how do you stand out from the clutter and speak to your ideal candidate culture?
• How can your company attract younger demographics from Millennials to Generation Z and what are they looking for in a career? Michele talks about the changes she has seen in the types of things Millennials want in a job. From community involvement to flexibility and mobility, hear what it takes to bring in top talent from these younger generations. Since the average tenure is now down to an average of two years, how do you retain them in a great company culture?
• Are you attracting talent? We talk with Rachel Lyubovitzky about the change in the type of benefits that Millennial employees are seeking. How can these new benefit types curve millennials job hopping? Hear how employees these days are interested in benefits such as pet insurance and tuition reimbursement. What benefits can you offer to attract top talent from this younger generation?
• Hear how the new employee onboarding process and questions from younger demographics are increasing the need for white glove HR support.
• With 75% of the workforce being Millennials in 2020 and Generation Z also stepping into the workforce for the first time, should you change your benefits package to accommodate them down the road? As a technology first-generation, how should the delivery, communication, and support migrate to more digital and video first communication?

Read more about Assurance & their 2019 Best Place to Work in Chicago recognition.

Keep up with Rachel Lyubovitzky and EverythingBenefits by visiting their website.

Download the eBook, "Reach & Recruit a Passive Front-Line Talent Pool"

In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with John Reaves Whitaker, VP of Talent Acquisition & Retention at Dental One Partners and Brad Goldoor, Chief People Officer of Phenom People.

Brad Goldoor is co-founder and Chief People Officer for Phenom People, where he oversees Phenom’s signature “not normal” hiring, onboarding, and employee engagement initiatives. He specializes in startups and has over 25 years of experience in channel sales, digital advertising, and People operations.

John Reeves Whitaker is the SVP & Chief People Officer for Sage Dental Management. He is a featured contributor on FistfulOfTalent and The HR Exchange Network & actively working on his next book, “We’re All Millennials.”
Listen as we discuss the following topics:

• We talk with Brad Goldoor about talent experience management and what it means to Phenom People to solve the candidate experience problem. How is Phenom People’s talent experience software much more than an ATS (applicant tracking system)?
• To prioritize retention and attrition, what does Phenom People do that is extremely special for new employees on their first day?
• What are the key factors that are driving high attrition rates within organizations? Carrie and Brad breakdown what they believe contribute to high attrition rates among employees. Hear why it starts with the recruitment process.
• How do you make sure your recruiters are looking past the fill rate? Phenom People measures their recruiters on employee engagement rather than fill rate. What are some of the 20 data points he uses? Listen to find out.
• For HR leaders, how do you get buy-in from the C-level to change the way your current Human Resources department operates?
• Listen to what problems and demands that are keeping Brad up at night. One of those issues is upskill training. He states “Are we providing an environment to help nurture people's skills and careers so that they have a path toward the future?”.
• Fill rate vs retention, which one should be the most important to your recruiters? We talk with John Reaves Whitaker about how he has abandoned fill rate metrics and looks to incentivize recruiters based on retention. He explains how the retention rate helped his HR department take ownership that helped the recruiting team recruit differently.
• In areas like healthcare where the unemployment rate is less than 1%, John talks about what moves you must make to find the right talent for the job. He suggests that by only targeting jobs boards and job ads, you aren’t doing enough. In today’s candidate-driven market, you have to be smarter.
• Is the role of the recruiter more digital marketing to reach a passive talent pool?
• As we continue to look past fill rate and build effective relationships to increase employee retention and attrition, John discusses some of the practices that he uses with his recruitment team to enhance the relationship with new employees.
• John gives his advice to other HR leaders on how not to make retention and attrition an afterthought with this awesome Texas expression, “You can’t cool down the room if the windows are still open”.

Keep up with Brad Goldoor at PhenomPeople.com and their journey in talent management experience.
With his new book coming soon, “We’re All Millennials”, John gives us a prelude of what to expect.
Download the White Paper mentioned in the podcast, "Reach & Recruit a Passive Front-Line Talent Pool"