The Evolution of Support Technology in Healthcare Startups with Mark Hollis (Table Service 102)

02/17/25 • 42 min

Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth.

Want to learn more about Mark? You can find him on LinkedIn:https://www.linkedin.com/in/hollismark/

Want to connect with Jordan Hooker? FInd him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Resources mentioned during the episode: Elion Health - https://elion.health/ Health IT platform for fantastic product reviews and webinaires on Customer Experience. The founder, Bobby Guelich, also has a valuable email newsletter.

Out-of-Pocket - https://www.outofpocket.health/ Danielle Poreh combines her UC Berkeley PHD in Engineering with a stand-ups approach to demystifying healthcare CX, Tech, and Call Centers 101. CS Lab,

Sophi Conti - https://www.linkedin.com/in/sophie-conti/ -Sophi Conti facilitates annual Customer Service Labs in San Francisco and brings together CX leaders and Product visionaries. Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.

Want to learn more about Mark? You can find him on LinkedIn:https://www.linkedin.com/in/hollismark/

Want to connect with Jordan Hooker? FInd him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Out-of-Pocket - https://www.outofpocket.health/ Danielle Poreh combines her UC Berkeley PHD in Engineering with a stand-ups approach to demystifying healthcare CX, Tech, and Call Centers 101. CS Lab,

Previous Episode

Micro-hospitality and customer experience design with Jason Anello (Table Service 101)

Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice architecture and micro-hospitality, illustrating how small details can significantly enhance customer experiences.

Want to learn more about Jason Anello? You can find out more at Janello.com.

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.

Next Episode

Empowering Support through AI & Beyond with Dan Allen (Table Service 103)

Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond.

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/

Support Driven Community: https://www.supportdriven.com/

Connect with Jordan Hooker on LinkedIn: https://www.linkedin.com/in/jordanhooker

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