Table Service
Tavolo Consulting LLC
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Top 10 Table Service Episodes
Goodpods has curated a list of the 10 best Table Service episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Table Service for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Table Service episode by adding your comments to the episode page.
04/22/25 • 32 min
Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function.
Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future of how businesses interact with their customers.
In this episode, you'll learn about:
The Power of AI in CX: Discover practical applications of Artificial Intelligence to enhance customer journeys and drive better outcomes. Andrew shares his perspective, drawing from his experience at Cisco.
Human Connection in a Digital World: Explore strategies for maintaining a personal and empathetic touch in an increasingly digital-first environment.
Effective Leadership and Team Motivation: Gain valuable insights into leading and inspiring CX teams to achieve excellence.
Building the Digital-First Experience Customers Want: Understand the key elements of creating seamless, intuitive, and engaging digital experiences that meet and exceed customer expectations.
Want to connect with Andrew? Find him on LinkedIn: https://www.linkedin.com/in/andrew-carothers/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
The Evolution of Support Technology in Healthcare Startups with Mark Hollis (Table Service 102)
Table Service
02/17/25 • 42 min
Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth.
Want to learn more about Mark? You can find him on LinkedIn:https://www.linkedin.com/in/hollismark/
Want to connect with Jordan Hooker? FInd him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Resources mentioned during the episode: Elion Health - https://elion.health/ Health IT platform for fantastic product reviews and webinaires on Customer Experience. The founder, Bobby Guelich, also has a valuable email newsletter.
Out-of-Pocket - https://www.outofpocket.health/ Danielle Poreh combines her UC Berkeley PHD in Engineering with a stand-ups approach to demystifying healthcare CX, Tech, and Call Centers 101. CS Lab,
Sophi Conti - https://www.linkedin.com/in/sophie-conti/ -Sophi Conti facilitates annual Customer Service Labs in San Francisco and brings together CX leaders and Product visionaries. Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.
Building Companies, Processes, and Products that Customers Love (Matt Beran) - Table Service 003
Table Service
02/17/25 • 26 min
Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses building companies, processes, and products that customers love with Matt Beran, host of the Ticket Volume Podcast and Product Marketer for InvGate.
Want to hear more from Matt? Find him on LinkedIn: https://www.linkedin.com/in/mattberan/or by email at [email protected]
Want to connect with Jordan Hooker? Find him on LinkedIn: Https://www.linkedin.com/in/jordanhooker
02/17/25 • 22 min
Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses AI and Customer Experience with the Co-Founders of Syncly, Alex Hong and Joseph Lee.
Want to learn more about Syncly? Visit Syncly.app
Want to connect with Jordan Hooker? https://linkedin.com/in/jordanhooker
03/04/25 • 28 min
Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI tools critically. Nino shares insights about SwiftCX's mission to empower support teams and enhance customer experiences through innovative technology.
Want to connect with Nino? Find him on LinkedIn: https://www.linkedin.com/in/ninocavenecia/
Learn more about SwiftCX: https://www.swiftcx.com/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
03/25/25 • 32 min
Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more!
Want to connect with Conor? Find him on LinkedIn: https://www.linkedin.com/in/conorpendergrast/
Learn more about Conor’s B2B consulting work: https://www.customersuccess.cx/
Sign up for Conor’s daily newsletter: https://www.customersuccess.cx/daily
Interested in testing our Conor’s new roadmapping product? https://www.customersuccess.cx/ai-roadmap (mention Table Service when you sign up!)
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
02/17/25 • 33 min
Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice architecture and micro-hospitality, illustrating how small details can significantly enhance customer experiences.
Want to learn more about Jason Anello? You can find out more at Janello.com.
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.
Breaking Silos and Driving Value Across the Customer Lifecycle (Lara Barnes) - Table Service 002
Table Service
02/17/25 • 19 min
Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses breaking silos and driving value across the customer lifecycle with Lara Barnes, veteran customer success leader and winner of the 2024 Outstanding Woman in Customer Success Award.
Want to hear more from Lara? Find her on LinkedIn: https://www.linkedin.com/in/larakelly/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
02/18/25 • 27 min
Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond.
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/
Support Driven Community: https://www.supportdriven.com/
Connect with Jordan Hooker on LinkedIn: https://www.linkedin.com/in/jordanhooker
04/15/25 • 25 min
Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX.
Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/
Learn more about Luke? Check out https://www.lukejamieson.live/
Find out more about Operata: https://operata.com/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
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FAQ
How many episodes does Table Service have?
Table Service currently has 12 episodes available.
What topics does Table Service cover?
The podcast is about Podcasts and Business.
What is the most popular episode on Table Service?
The episode title 'The Evolution of Support Technology in Healthcare Startups with Mark Hollis (Table Service 102)' is the most popular.
What is the average episode length on Table Service?
The average episode length on Table Service is 30 minutes.
How often are episodes of Table Service released?
Episodes of Table Service are typically released every 6 days.
When was the first episode of Table Service?
The first episode of Table Service was released on Feb 17, 2025.
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