Automating delightful customer experiences with Nino Cavenecia (Table Service 104)
03/04/25 • 28 min
Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI tools critically. Nino shares insights about SwiftCX's mission to empower support teams and enhance customer experiences through innovative technology.
Want to connect with Nino? Find him on LinkedIn: https://www.linkedin.com/in/ninocavenecia/
Learn more about SwiftCX: https://www.swiftcx.com/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI tools critically. Nino shares insights about SwiftCX's mission to empower support teams and enhance customer experiences through innovative technology.
Want to connect with Nino? Find him on LinkedIn: https://www.linkedin.com/in/ninocavenecia/
Learn more about SwiftCX: https://www.swiftcx.com/
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
Previous Episode
Empowering Support through AI & Beyond with Dan Allen (Table Service 103)
Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond.
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/
Support Driven Community: https://www.supportdriven.com/
Connect with Jordan Hooker on LinkedIn: https://www.linkedin.com/in/jordanhooker
Next Episode
Navigating the AI Revolution with Conor Pendergrast (Table Service 105)
Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more!
Want to connect with Conor? Find him on LinkedIn: https://www.linkedin.com/in/conorpendergrast/
Learn more about Conor’s B2B consulting work: https://www.customersuccess.cx/
Sign up for Conor’s daily newsletter: https://www.customersuccess.cx/daily
Interested in testing our Conor’s new roadmapping product? https://www.customersuccess.cx/ai-roadmap (mention Table Service when you sign up!)
Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.
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