Dealing with Negative Comments and Reviews

06/08/23 • 15 min

In the digital world, feedback can be a double-edged sword. But fear not! Today, we’ll explore effective strategies to transform negative feedback into opportunities for growth and improvement. Together, we’ll learn how to respond with grace, empathy, and professionalism, turning disgruntled customers into brand advocates. Keep reading to master the art of managing feedback like a true digital marketing rockstar!

In this episode we will talk about these important topics:
1:40: Pay Attention and Respond Quickly
3:16: Know When You Are in The Wrong and Apologize
4:08: Thank The Commenter
4:58: Ask The Customer How You Can Fix The Problem
6:11: Do Not Delete Negative Comments
8:14: False Information
9:36: You Can't Argue With Crazy
10:45: Don't Feed The Trolls
11:48:Rude People
13:04 Persistent Commenters
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Previous Episode

How to Take a Break without Hurting Your Business

Taking occasional breaks is crucial for everyone. It’s vital to carve out time for yourself, even though it may seem daunting to step away from your business. We understand these concerns, and we’re here to assist you in mastering the art of taking a break without compromising your business.

In this episode we will talk about these important topics:
2:00: Expectations and Boundaries
3:21: Backup Plan
4:00: Safety First
5:00: Disable Location Services on Your Phone
6:13: Schedule Your Regular Week
6:50: Is it okay to not post for a week?
8:00: Remove Apps
8:17: Let Someone Else Post and Monitor
8:50: Plan Vacation Content
To get a FREE Content Calendar: Click HERETo see the video: Click HERE
To read the blog: Click HERE
Connect With Us!
Facebook: Click HERE
Instagram: Click HERE
TikTok: Click HERE
LinkedIn: Click HERE
Website: Click HERE
YouTube: Click HERE
Twitter: Click HERE
Membership Program: Social University
We know social media can be overwhelming and the platforms are changing the rules all the time. Wouldn’t it be great to have an expert in the field on standby to help you out? Now you can with Social University! Click HERE

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Next Episode

Checking In On Your Goals

At the beginning of each year, it is customary to discuss how to prepare for the upcoming year and encourage everyone to establish goals. Now that we have reached the midpoint of the year, we are ready to assist you in evaluating your progress. Let’s determine whether you are on track to achieve your year-end goals!

In this episode we will talk about these important topics:
1:43: Lists and Spreadsheets
2:38: URLs and Usernames
3:45: Check Your Personal Profile and Cover Photos
4:25: Check Your Branding
5:12: Complete or Edit Your Facebook and LinkedIn Profiles
6:20: Connect Your Page to Your Profile
6:55: Privacy
7:17: About Section
8:08: Links
9:07: Check Hashtags
9:42: Insights and Analytics
10:19: Check Your Content Calendar
11:44: Review Who You Follow
13:12: Social Media Icons
13:42: Consistency
To get a FREE Content Calendar: Click HERETo see the video: Click HERE
To read the blog: Click HERE
Connect With Us!
Facebook: Click HERE
Instagram: Click HERE
TikTok: Click HERE
LinkedIn: Click HERE
Website: Click HERE
YouTube: Click HERE
Twitter: Click HERE
Membership Program: Social University
We know social media can be overwhelming and the platforms are changing the rules all the time. Wouldn’t it be great to have an expert in the field on standby to help you out? Now you can with Social University! Click HERE