Patient Centricity
ZS
Patient Centricity is a ZS podcast focused on unpacking the provocative insights featured in the book, “Reinventing Patient Centricity: Bringing Patient-led Business Models to Life,” published in May 2022. Over the course of 12 chapters, coauthors Sharon Suchotliff, associate principal at ZS, and Hensley Evans, principal at ZS, explore opportunities for life sciences companies to move beyond the buzzwords and adopt truly patient-led business models.
In the podcast series, host Victoria Summers invites colleagues and patients to examine various dimensions of patient centricity. Topics include the impact of patient centricity, new models of patient engagement, Patient Focused Drug Development (PFDD) as well as how to transform the life sciences industry and, ultimately, the patient experience. Interviewees share their expertise, discuss case studies and give voice to patient stories.
Special bonus content features patients sharing their own stories – their journey, challenges they have faced and their hopes for the future.
Hosted by Victoria Summers, principal at ZS and East Coast lead for ZS’s patient health and equity accelerator.
Learn more about ZS’s work in Patient and Consumer Health.
Purchase your copy of the book.
ZS is a management consulting and technology firm focused on transforming global healthcare and beyond. We leverage our leading-edge analytics, plus the power of data, science and products to help our clients make more intelligent decisions, deliver innovative solutions and improve outcomes for all. Founded in 1983, ZS has more than 12,000 employees in 35 offices worldwide. To learn more, visit www.zs.com or follow us on Twitter and LinkedIn.
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Top 10 Patient Centricity Episodes
Goodpods has curated a list of the 10 best Patient Centricity episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Patient Centricity for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Patient Centricity episode by adding your comments to the episode page.
Diagnosed with multiple myeloma at 72: Dennis’s story
Patient Centricity
07/24/24 • 23 min
Dennis’s story
Dennis is a retired minister, husband and father who is focused on his artwork and writing a series of books for his grandchildren. Dennis was diagnosed with multiple myeloma at 72 and he is currently in remission. In his own words, “My hope for the future is to live to 100, with sound mind and body ... I love life, and I love living. And I have more appreciation for life than ever before.”
"Patients in their own words" -- MaryAnn's story
Patient Centricity
10/11/24 • 18 min
MaryAnn’s story
MaryAnn is a wife, mother, sister and grandmother who looks forward to being more active, traveling and spending time with her grandchildren. She was diagnosed with multiple myeloma at 67 and is currently in remission. In her words, “I am not worried about multiple myeloma doing me in... I am stronger than that.”
Produced by Samantha Keyes and Georgianna Moreland
"Patients in their own words" -- Marsha's story
Patient Centricity
10/11/24 • 13 min
Marsha’s story
Marsha is a proud grandmother who dreams of taking her granddaughters to Disney World, gardening and finding love. She was diagnosed with MS at 37 after spending years caring for other MS patients. In her words, “I am dealing with it my way. I am dealing with it by being optimistic. I pray a lot and I take good care of myself...This is not the end for me. This is close to the beginning.”
Produced by Samantha Keyes and Georgianna Moreland
Patient Centricity will become the new business model
Patient Centricity
10/01/24 • 23 min
Host Victoria Summers welcomes colleagues Sharon Suchotliff and Hensley Evans to discuss the future of patient centricity and the need for pharma companies to measure their Patient Outcome Impact (POITM) to supplement their traditional measures of performance. In addition, they explore models from other industries that could serve as inspiration for change and share their hopes for the future. This conversation is based on chapter 12 of the book.
“Big pharma… victims of their own success?” (Part 2 of 2)
Patient Centricity
10/11/24 • 21 min
In the first episode about patient-centricity transformation, Torsten outlined how to shift the hearts, minds and hands of people in the organization. This episode continues the conversation and focuses on shaping the organizational structure and operating model to support patient centricity. Specifically, the need to break with traditional, and often successful, ways of operating, as well as the approaches and models organizations can adopt. This conversation is based on chapter 10, “Transforming to a Patient-Centric Organization.”
Featuring: Torsten Bernewitz, principal emeritus at ZS. Torsten created and led ZS’s global change management expertise center.
Produced by Samantha Keyes and Georgianna Moreland
“Embracing the patient-centric mindset”
Patient Centricity
10/11/24 • 24 min
Host, Victoria Summers, welcomes colleagues Tanya Shepley and Dan Ogletree to discuss embracing the patient-centric mindset, tearing down silos in the healthcare ecosystem and how mining data can help us improve the patient experience and drive improved outcomes for all. This conversation is based on chapter 9, “Transforming the Treatment Experience.”
Featuring: Tanya Shepley, principal at ZS and advisory lead of ZS’s digital patient experience and services team and Dan Ogletree, principal at ZS and leader of ZS’s digital patient experience and services team.
Produced by Samantha Keyes and Georgianna Moreland
“Beyond the data to patients’ lived experience”
Patient Centricity
10/11/24 • 39 min
Host, Victoria Summers, welcomes colleagues Fiona Taylor and Albert Whangbo to discuss the need to go beyond the data to understand the lived experience of people living with diseases. They explore the impact of the social determinants of health on experience and outcomes as well as various quantitative and qualitative methods for gathering a full picture of the lived experience. This conversation is based on chapter 5, “Understanding People, Not Patients.”
Featuring: Fiona Taylor, principal at ZS and leader of ZS’s global qualitative expertise center, and Albert Whangbo, principal at ZS and leader of ZS’s real world data and insights team.
Produced by Samantha Keyes and Georgianna Moreland
“Patient before molecule in clinical trials”
Patient Centricity
10/11/24 • 29 min
Host, Victoria Summers, welcomes colleagues Lisa Bance and Nikita Reznik to discuss the role of patient centricity in the drug development process, the impact of identifying the patient need first, and what that looks like in practice. This conversation is based on chapter 6, “Removing Barriers to Participating in Clinical Trials.”
Featuring: Lisa Bance, principal at ZS and a leader of ZS’s research and development practice in Europe, and Nikita Reznik, manager at ZS leading ZS’s patient-centric medical affairs services.
Produced by Samantha Keyes and Georgianna Moreland
Patient Centricity, a business imperative
Patient Centricity
08/08/24 • 26 min
Host Victoria Summers welcomes colleague Sharon Suchotliff, co-author of the book “Reinventing Patient Centricity,” released in 2022.
They discuss what patient centricity is, why it’s no longer only a “nice to have,” but a business imperative, and the impact a patient-centric focus can have for patients, the ecosystem and life sciences business. This conversation is based on chapter 2, “The Forces Propelling Patient Centricity,” and chapter 3, “Defining Patient Centricity.”
“If pharma doesn’t transform itself, Google, Amazon and other disruptors could lead the way” (Part 1 of 2)
Patient Centricity
10/11/24 • 42 min
Victoria welcomes Principal Emeritus Torsten Bernewitz in ZS’s global change management expertise center. In this two-part discussion, they discuss the business imperative for patient centricity, as well as how pharma should transform both the people and their environment to be successful. Part one specifically focuses on shifting the mindsets and behaviors of the people in organization, with examples and tools to bring this to life. This conversation is based on chapter 10, “Transforming to a Patient-Centric Organization.”
Featuring: Torsten Bernewitz, principal emeritus at ZS. Torsten created and led ZS’s global change management expertise center.
Produced by Samantha Keyes and Georgianna Moreland
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FAQ
How many episodes does Patient Centricity have?
Patient Centricity currently has 16 episodes available.
What topics does Patient Centricity cover?
The podcast is about Life Sciences, Marketing, Podcasts, Science, Business and Pharmaceutical.
What is the most popular episode on Patient Centricity?
The episode title 'Diagnosed with multiple myeloma at 72: Dennis’s story' is the most popular.
What is the average episode length on Patient Centricity?
The average episode length on Patient Centricity is 28 minutes.
How often are episodes of Patient Centricity released?
Episodes of Patient Centricity are typically released every 1 hour.
When was the first episode of Patient Centricity?
The first episode of Patient Centricity was released on Jul 24, 2024.
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