Keep Calm and Defibrillate

Our final attempt at doing the first episode - we are much more pleased with the quality of this one - please ignore any other “Intoductions” episodes. Please excuse our fumbling attempts at this podcast technology. We will try to gradually improve.
Many thanks to Jackie McDermott, a professional podcast producer (and friend) who helped tremendously with her advice in the technique of remote recording and for the other advice. Dave and Rex really appreciate your assistance.

Dave and Rex talk about how to encourage an atmosphere of kindness and civility in Emergency Departments and Urgent Care Clinics - not just to patients, their families and visitors, but also to coworkers. They also talk about how to change a workplace with negative dynamics to one with a positive and upbeat atmosphere.
Resources:
Christine Porath Mastering Civilty: A Manifesto for the Workplace

Dave and Rex discuss rudeness, incivility and the unfortunate tendency of some people in Emergency Departments and Urgent Care Clinics to use bullying and dictatorial tactics. They discuss why people do this in spite of the fact that it is ineffective in team situations.

Dave and Rex discuss self compassion - the ability to stop beating yourself up for not being perfect. None of us are perfect, why can we accept imperfection in others, but not in ourself?