Authentic, Intentional, Inclusive
03/14/23 • 13 min
This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communication and interest-based problem solving with an emphasis in workflow initiatives and coordination of strategic planning. Cultural self-awareness and ability to negotiate across cultural and background differences. Full fluency in English and Spanish.
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This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communication and interest-based problem solving with an emphasis in workflow initiatives and coordination of strategic planning. Cultural self-awareness and ability to negotiate across cultural and background differences. Full fluency in English and Spanish.
To learn more, please visit:
Listen to more episodes on Mission Matters:
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Those Who Serve
This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.
Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, and physician leadership techniques to not only help combat burnout, but to help physicians develop leadership skills, broaden emotional intelligence, increase their healthcare resilience capacity, and reach maximum potential despite ever-increasing demands.
A longstanding mindfulness practitioner and certified mindfulness teacher, she helps clients become more present and able to meet the many demands they face. Dr. Gazelle helps physicians improve efficiency, manage conflict, and heighten team effectiveness, not only enhancing performance but maximizing fulfillment. Virtually and in person, she has coached over 500 physicians and physician leaders.
Dr. Gazelle’s physician coaching is results-oriented, tailored to the individual, and effective. Given her belief in the power of humor, her coaching is also enjoyable. Dr. Gazelle is passionate about helping fellow physicians enhance performance and achieve balance. She is highly invested in the outcomes her clients achieve and becomes a strong champion for success.
A founding member of the Harvard Institute of Coaching, a Master Certified Coach, and featured in The Physician Leadership Journal and American College of Physicians leadership webinars, Dr. Gazelle has been a pioneer in bringing the benefits of physician coaching to the medical profession.
A dynamic and sought-after physician burnout, leadership and resilience healthcare speaker, Dr. Gazelle gives in-person and virtual keynotes, workshops, and retreats across the globe, providing the resilience in healthcare and leadership tools needed for the marathon of a medical career.
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Self Service and the Service Economy
Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has developed methods to get organizational alignment around transformation and implement it successfully, which is detailed in his book, WINNING DIGITAL CUSTOMERS.
After leaving a senior role at Capgemini 12 years ago, Tiersky started his own firm with 1 client and 0 employees, which has since grown to over 75 people. Tiersky has won many awards and has driven massive and measurable value through transforming customer experiences. He has been named by IDG and Enterprise Management 360 as one of the “Top 10 Digital Transformation Influencers”, and has served as an adjunct professor at NYU. If an enterprise is looking to transform and win digital customers, Tiersky and his team are available to help.
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