Future of Service
Jonathan Shroyer
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Top 10 Future of Service Episodes
Goodpods has curated a list of the 10 best Future of Service episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Future of Service for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Future of Service episode by adding your comments to the episode page.
Future of Service Introduction
Future of Service
09/06/22 • 3 min
Host Jonathan Shroyer Welcomes us to the Future of Service podcast. In this episode, Jonathan shares his background and what the show is all about. He also shares what to expect in terms of the guests and topics he will bring to the show.
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Transfer of Experiences
Future of Service
10/24/23 • 17 min
In this episode of The Future of Service podcast, hosted by Jonathan Shroyer, listeners are in for a treat as Jonathan sits down with the brilliant business consultant and strategist, Andrea Swanner. Andrea, the founder of MBA, shares her wealth of knowledge and experience, offering invaluable insights into building a strong foundation for new businesses.
Tune in to this episode to discover how you can transform your new business from surviving to thriving. Andrea Swanner's expertise provides a roadmap for entrepreneurs, guiding them towards building flourishing ventures and achieving their dreams.
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AI Cognition driving CX and the Human Experience
Future of Service
10/10/23 • 18 min
Peter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize human flourishing. This ambitious goal, often referred to as the Holy Grail of AI, holds the promise of significantly reducing costs for various products and services. It also involves providing support from PhD-level AI researchers to address pressing issues such as disease, energy, and pollution. Moreover, Peter envisions empowering individuals through expert personal assistants, enhancing productivity, problem-solving abilities, and overall well-being. His dedication to this mission spans over two decades, and he is currently leading a major initiative to leverage aigo.ai's deep expertise and standard-setting commercial technology. This initiative aims to rapidly bridge the gap to achieve comprehensive human-level capabilities.
Peter finds immense excitement in this endeavor, recognizing its potential for profound positive impact on humanity. He invites others to join aigo.ai in scripting the next chapter in the story of human progress. The organization actively seeks staff, advisors, collaborators, and investors to accelerate their progress.
aigo.ai's technology stands apart due to its unique approach. Unlike prevalent 'Big Data' statistical or generative AI methods, aigo.ai's approach implements an Integrated Cognitive Architecture rooted in a profound understanding of human intelligence requirements. This approach distinguishes itself by overcoming the inherent limitations of Big Data methods.
Peter Voss's journey in the realm of technology commenced in electronics engineering. He founded his first company and later developed a comprehensive ERP package, leading the company from its inception to a 400-person IPO within seven years. In 2002, Peter, along with two others, coined the term AGI (Artificial General Intelligence) and published a book on the subject. Since then, he has steadily focused on developing, commercializing, and enhancing the core technology essential for achieving human-level AI.
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Human Design and Business Success
Future of Service
08/01/23 • 15 min
Sunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change through systemic progress rather than superficial fixes, seeking transformational experiences for all those involved.
Drawing upon her executive background rooted in classic business expertise, Sunita complements her skills with extensive entrepreneurial know-how, making her a well-rounded leader. She possesses the remarkable ability to quickly adapt, engage in conversations with anyone, navigate through uncertainties, and effortlessly grasp new technologies.
Over the course of her professional journey spanning more than two decades, Sunita has been a trailblazer in innovation and pioneering "firsts" across diverse industries such as consumer products, software, healthcare, and digital content. Her experiences range from leading teams in globally renowned brands to successfully founding and operating multiple profitable B2B and B2C businesses, all with a consistent focus on embracing evolution.
Sunita's exceptional talent lies in connecting the dots and discerning complex patterns within diverse systems. Her keen eye allows her to spot trends in the market ahead of others and translate data into actionable insights that drive growth.
Having established herself as a trusted partner, Sunita has worked closely with an impressive roster of major clients and brands, including St. Jude Medical Device, Abbott Healthcare, Amazon, Intuit, SolarCity, Visa, Cisco, Aveva, Rockwell Avionics, American Express, Freshly, L'Oreal, Vivendi, Vodafone, AOL, JPMorgan Chase, and numerous Fortune 100 companies under non-disclosure agreements.
Sunita's commitment to her work is evident in her dedication to her profession, and she holds degrees in Operations Engineering from Cornell and Marketing/Corporate Strategy from the MBA program at the University of Michigan Ross School of Business. Additionally, she possesses a second MSc in Nutrition and Functional Medicine, showcasing her diverse and multi-faceted approach to both business and personal development.
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The Future of Work
Future of Service
06/27/23 • 13 min
Host Jonathan Shroyer talks with Karl Swanepoel, the CEO of Revolancer, a rapidly expanding freelance marketplace with over 20,000 users. Karl, a tech entrepreneur based in the UK, shares his journey and vision for the platform.
Revolancer has garnered support from prominent investors, including London-based VC SFC Capital and notable angels such as Bob Skinstad, the former captain of South Africa's national rugby team. Additionally, their esteemed advisory board boasts the co-founder of Just Eat, a leading global online food delivery marketplace.
Through Revolancer, Karl aims to revolutionize the way freelancers, businesses, and independent professionals operate by eliminating the burden of exorbitant 20% commission fees. Join Karl and explore the future of work on this insightful episode.
To connect with Karl Swanepoel, visit his LinkedIn profile or email him at
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Community and AI
Future of Service
06/20/23 • 10 min
Sarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working within early-growth stage B2B tech startups, Sarah is passionate about assisting businesses in overcoming their most pressing data challenges.
Recognizing the need for a solution to address clinical turnover in healthcare organizations, Sarah conceived DoorSpace® as a transformative technology. Instead of focusing on why people leave, DoorSpace® takes a different approach by asking what makes people stay. The innovative platform created by Sarah and her team is tailored to facilitate the creation of a workplace environment that fosters loyalty and retention.
By utilizing DoorSpace®, healthcare organizations gain the ability to:
*Foster meaningful relationships and connections with their employees
*Streamline clinician workflows by eliminating wasteful administrative tasks and reducing friction
*Provide effective support for career development opportunities
Furthermore, Sarah's groundbreaking solution significantly reduces the time spent on manual data entry and paper-based processes for both clinicians and administrative teams. With DoorSpace®, healthcare organizations can maximize efficiency while nurturing a thriving workforce.
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Self Service and the Service Economy
Future of Service
03/21/23 • 12 min
Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has developed methods to get organizational alignment around transformation and implement it successfully, which is detailed in his book, WINNING DIGITAL CUSTOMERS.
After leaving a senior role at Capgemini 12 years ago, Tiersky started his own firm with 1 client and 0 employees, which has since grown to over 75 people. Tiersky has won many awards and has driven massive and measurable value through transforming customer experiences. He has been named by IDG and Enterprise Management 360 as one of the “Top 10 Digital Transformation Influencers”, and has served as an adjunct professor at NYU. If an enterprise is looking to transform and win digital customers, Tiersky and his team are available to help.
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Authentic, Intentional, Inclusive
Future of Service
03/14/23 • 13 min
This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communication and interest-based problem solving with an emphasis in workflow initiatives and coordination of strategic planning. Cultural self-awareness and ability to negotiate across cultural and background differences. Full fluency in English and Spanish.
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Those Who Serve
Future of Service
02/21/23 • 17 min
This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.
Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, and physician leadership techniques to not only help combat burnout, but to help physicians develop leadership skills, broaden emotional intelligence, increase their healthcare resilience capacity, and reach maximum potential despite ever-increasing demands.
A longstanding mindfulness practitioner and certified mindfulness teacher, she helps clients become more present and able to meet the many demands they face. Dr. Gazelle helps physicians improve efficiency, manage conflict, and heighten team effectiveness, not only enhancing performance but maximizing fulfillment. Virtually and in person, she has coached over 500 physicians and physician leaders.
Dr. Gazelle’s physician coaching is results-oriented, tailored to the individual, and effective. Given her belief in the power of humor, her coaching is also enjoyable. Dr. Gazelle is passionate about helping fellow physicians enhance performance and achieve balance. She is highly invested in the outcomes her clients achieve and becomes a strong champion for success.
A founding member of the Harvard Institute of Coaching, a Master Certified Coach, and featured in The Physician Leadership Journal and American College of Physicians leadership webinars, Dr. Gazelle has been a pioneer in bringing the benefits of physician coaching to the medical profession.
A dynamic and sought-after physician burnout, leadership and resilience healthcare speaker, Dr. Gazelle gives in-person and virtual keynotes, workshops, and retreats across the globe, providing the resilience in healthcare and leadership tools needed for the marathon of a medical career.
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Seamless Experience and Building Decade-Long Customers - Misa Chien
Future of Service
09/20/22 • 14 min
Host Jonathan Shroyer talks with Misa Chien, Co-Founder and CEO at Auto Pilot Reviews. Misa helps Customer Service Leaders manage and motivate their agents remotely through real-time customer feedback. Their post-call survey provides loving customer service stories to the entire organization, giving everyone purpose and recognition like no tomorrow.
She's a partner with customer-centric, culture-obsessive companies. Autopilot inspires your support reps to amaze customers, which yields an immediate, dramatic, lasting increase in NPS and improvement in QA and FCR.
Autopilot shows reps proof their work matters. When you partner with Autopilot, you get the instantly gratifying, cost-effective and scalable SaaS that leading customer success teams are looking for.
THIS COULD BE YOU:
- 30% of SMS surveys sent result in customer feedback
- 90% of this customer feedback is positive, on average
- 100% of support tickets are resolved by auto-escalating open tickets
- Zoom in on individual rep performance, not just districts & teams
- Specify feedback with custom fields
At UCLA, Misa caught her big break, she signed with LA Models as one of their top models, and became the Asian face of the world's top beauty and fashion brands. She knew she wanted to be a serial entrepreneur and founded Nom Nom Food Truck out of college, and she scaled that business to 7-figures and a 30-person team.
"Being an entrepreneur and a mom has been one of my life's most fulfilling and challenging journeys, and I wouldn't change it for the world. Currently raising two little humans while scaling Autopilot into the most powerful SaaS for boosting customer success NPS." Misa says.
Misa's mission is to help customer service leaders inspire a culture where reps are intrinsically motivated to amaze customers.
BACKGROUND:
LinkedIn Top Voice, 2015
Inc 30 under 30, 2011
Forbes Women To Follow, 2010 & 2011
TedX Speaker “How To Embrace Imposter Syndrome” 2020
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FAQ
How many episodes does Future of Service have?
Future of Service currently has 32 episodes available.
What topics does Future of Service cover?
The podcast is about Marketing, Consulting, Management, Entrepreneur, Entrepreneurship, Startup, Mentor, Growth, Podcasts, Business, Service, Innovation, Coaching and Careers.
What is the most popular episode on Future of Service?
The episode title 'AI Cognition driving CX and the Human Experience' is the most popular.
What is the average episode length on Future of Service?
The average episode length on Future of Service is 13 minutes.
How often are episodes of Future of Service released?
Episodes of Future of Service are typically released every 7 days.
When was the first episode of Future of Service?
The first episode of Future of Service was released on Sep 6, 2022.
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