🚗 The Car Buying Shift No One’s Talking About!
Explicit content warning
03/13/25 • 49 min
🚗 The automotive industry is evolving fast! Are you keeping up?
Join me, Brooke Furniss, and Tim Cox, Co-Founder of CarNow, as we dive into the biggest shifts in car buying, leadership, and technology in today's automotive world. From rising interest rates to AI-driven solutions and the secret to high-performing dealerships, we break down Facts Not Feelings.
🔑 Main Takeaways:
1️⃣ Selling Cars the Way Customers Want to Buy – Why payment shopping is dominating the market and how top dealers are adapting.
2️⃣ AI & Digital Retailing – The right way to integrate AI without losing the human connection that drives car sales.
3️⃣ Leadership & Culture in Automotive – The one factor that separates high-performing dealerships from struggling ones.
Connect with Our Speakers:
- Tim Cox: https://qrch.net/sqvd5fb6322a
- BZ Consultants Group: https://qrco.de/bcqqFo
Listen on Your Favorite Platform:
- Apple Podcasts 🎙️ https://apple.co/3DYjWN0
- Spotify 🎧 https://spoti.fi/3DNNgFI
- YouTube ▶️ https://bit.ly/3jDwPoO
👉 If you found this valuable, drop a comment! Let us know your biggest takeaway, and don’t forget to like & subscribe for more Facts Not Feelings episodes.
🔔 Turn on notifications so you never miss out on expert insights that will transform the way you sell and service cars!
Chapters:
00:36 - 🚀 Welcome & The Story Behind "Facts Not Feelings”
03:47 - Adapting to Market Shifts & Evolving Customer Expectations
11:50 - Navigating EV Adoption & Market-Specific Strategies
14:08 - AI & Service: Enhancing Customer Experience the Right Way
19:46 - Leadership That Drives Success: Traits of Top Dealers
28:08 - Developing Future Leaders: The Power of Mindset and Growth
42:58 - Lightning Round & Closing Thoughts: Leadership, Laughs, and Lasting Impact
#CarBuying #Leadership #CustomerExperience
🚗 The automotive industry is evolving fast! Are you keeping up?
Join me, Brooke Furniss, and Tim Cox, Co-Founder of CarNow, as we dive into the biggest shifts in car buying, leadership, and technology in today's automotive world. From rising interest rates to AI-driven solutions and the secret to high-performing dealerships, we break down Facts Not Feelings.
🔑 Main Takeaways:
1️⃣ Selling Cars the Way Customers Want to Buy – Why payment shopping is dominating the market and how top dealers are adapting.
2️⃣ AI & Digital Retailing – The right way to integrate AI without losing the human connection that drives car sales.
3️⃣ Leadership & Culture in Automotive – The one factor that separates high-performing dealerships from struggling ones.
Connect with Our Speakers:
- Tim Cox: https://qrch.net/sqvd5fb6322a
- BZ Consultants Group: https://qrco.de/bcqqFo
Listen on Your Favorite Platform:
- Apple Podcasts 🎙️ https://apple.co/3DYjWN0
- Spotify 🎧 https://spoti.fi/3DNNgFI
- YouTube ▶️ https://bit.ly/3jDwPoO
👉 If you found this valuable, drop a comment! Let us know your biggest takeaway, and don’t forget to like & subscribe for more Facts Not Feelings episodes.
🔔 Turn on notifications so you never miss out on expert insights that will transform the way you sell and service cars!
Chapters:
00:36 - 🚀 Welcome & The Story Behind "Facts Not Feelings”
03:47 - Adapting to Market Shifts & Evolving Customer Expectations
11:50 - Navigating EV Adoption & Market-Specific Strategies
14:08 - AI & Service: Enhancing Customer Experience the Right Way
19:46 - Leadership That Drives Success: Traits of Top Dealers
28:08 - Developing Future Leaders: The Power of Mindset and Growth
42:58 - Lightning Round & Closing Thoughts: Leadership, Laughs, and Lasting Impact
#CarBuying #Leadership #CustomerExperience
Previous Episode
How AI is Revolutionizing Car Dealerships 🚗🤖
AI is transforming the automotive industry—are you ready to embrace the future?
In this episode of Facts Not Feelings, Brooke Furniss sits down with Rich Sands, CEO of Stella Automotive, to explore how AI is reshaping dealership operations. From booking service appointments to providing seamless customer interactions, learn how automotive-specific AI solutions are making dealerships more efficient, profitable, and customer-friendly.
👉 3 Main Takeaways:
1️⃣ AI Enhances Efficiency: Handle repetitive tasks like service appointment bookings while allowing employees to focus on high-value interactions.
2️⃣ Choose Automotive-Specific AI: Platforms tailored for dealerships ensure data security and effective communication.
3️⃣ AI and Human Roles Unite: Free up your team to build stronger customer relationships and drive revenue.
Discover how AI is the key to delivering a frictionless customer experience while protecting your dealership's data and enhancing profitability. Don’t miss this episode—watch now and unlock the potential of AI for your business!
Connect with Our Speakers:
- Rich Sands: https://qrch.net/sop5j0lt3ayu
- BZ Consultants Group: https://qrco.de/bcqqFo
Listen on Your Favorite Platform:
- Apple Podcasts 🎙️ https://apple.co/3DYjWN0
- Spotify 🎧 https://spoti.fi/3DNNgFI
- YouTube ▶️ https://bit.ly/3jDwPoO
➡️ Whether you're a GM, dealer, or marketing agency, this episode is packed with actionable insights to transform your vendor relationships into true partnerships.
👉 Don’t forget to like, comment, and subscribe for more episodes of Facts Not Feelings!
Chapters:
00:37 - Introduction
01:51 - How AI is Transforming Automotive Customer Service
06:08 - Evaluating AI Solutions for Dealership Success
08:40 - Key AI Integrations for Dealership Efficiency
14:31 - Enhancing Customer Engagement with AI Efficiency
17:10 - Leveraging AI Preferences for Better Customer Engagement
21:18 - Future of AI in Automotive Retail: Unified Data & Streamlined Operations
27:00 - Maximizing AI for Dealership Success: Service Efficiency & Revenue Growth
36:28 - Lightning Round
Next Episode
Risk vs. Reward: Business Growth & Reputation
🚨 Is Playing It Safe Holding Your Business Back? 🚨
Taking risks doesn’t have to be reckless! Jordan Furniss, a serial entrepreneur, reputation expert, and Founder of Alfa Phox, joins Brooke Furniss to break down:
✅ How to take smart risks & avoid costly mistakes
✅ The power of online reviews & customer trust
✅ Why reputation management is your secret growth weapon
🚀 Whether you're a dealer, business owner, or entrepreneur, mastering risk-taking and digital reputation is key to long-term success in today’s market.
🔹 Connect with Our Speakers:
Jordan Furniss 👉 https://qrch.net/sqyqpppixhfb
Facts Not Feelings 👉 https://qrch.net/rvwds5eho042
🎧 Listen on Your Favorite Platform:
Apple Podcasts: https://apple.co/3DYjWN0
Spotify: https://spoti.fi/3DNNgFI
YouTube: https://bit.ly/3jDwPoO
➡️ This episode is packed with actionable insights to turn vendor relationships into real partnerships and build a stronger reputation in your industry.
💡 Enjoyed this episode? Like, comment & subscribe for more game-changing insights from Facts Not Feelings!
Chapters:
00:42 - Introduction
03:30 - How to Take Smart Business Risks Without Being Reckless
07:27 - Creating a Culture of Smart Risk-Taking in Your Business
10:40 - When Risks Don’t Pay Off: Lessons from Failure
14:48 - Balancing Innovation & Risk: Smart Growth Strategies
19:05 - Turning Negative Reviews into Business Growth Opportunities
23:18 - Why Online Reviews Define Your Business Reputation
27:09 - Proven Strategies to Improve Online Reputation
31:51 - Lightning Round: Facts, Risks & Shark Encounters!
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