Facts Not Feelings with Brooke C. Furniss
BZ Consultants Group
Every week, BZ Consultants Group's Founder/President, Brooke C. Furniss, differentiates facts from feelings. As it is imperative to surround oneself with people smarter than yourself, experts from their respective fields will be stopping by so we can learn, grow, and move this auto industry forward. Sit back, grab your beverage of choice, and let's continue to set the precedence of facts not feelings! Connect with me at https://bzconsultantsgroup.com/
All episodes
Best episodes
Seasons
Top 10 Facts Not Feelings with Brooke C. Furniss Episodes
Goodpods has curated a list of the 10 best Facts Not Feelings with Brooke C. Furniss episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Facts Not Feelings with Brooke C. Furniss for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Facts Not Feelings with Brooke C. Furniss episode by adding your comments to the episode page.
CDK Cyber Attack: Lessons for the Auto Industry 🚨
Facts Not Feelings with Brooke C. Furniss
12/12/24 • 31 min
🚨 CDK Cyber Attack: What Every Dealership Needs to Know! 🚨
In this episode of Facts Not Feelings with Brooke C. Furniss, we dive into the aftermath of the CDK cyber attack—the largest data breach in automotive history. Brooke is joined by Laurie Halter, founder of Charisma Communications, to explore how the attack exposed vulnerabilities, disrupted an entire industry, and reshaped the way dealerships think about cybersecurity.
📌 Key Takeaways:
1️⃣ The Ripple Effect: Learn how the attack paralyzed dealerships, disrupted credit unions, insurance providers, and more.
2️⃣ Data Security Gaps: Discover the vulnerabilities that left the automotive industry exposed and how they can be mitigated.
3️⃣ Future-Proofing Your Dealership: Practical steps for creating contingency plans, diversifying data storage, and collaborating for a safer future.
🎥 Why Watch?
Whether you're a dealership owner, vendor, or automotive enthusiast, this episode offers crucial insights into safeguarding your operations against future threats. Don't wait for the next breach—get ahead of the curve!
Connect with Our Speakers:
- Laurie Halter: https://qrcc.io/smp2axkjmi58
- BZ Consultants Group: https://qrco.de/bcqqFo
- Apple🎙️ https://apple.co/3DYjWN0
- Spotify 🎧 https://spoti.fi/3DNNgFI
- Youtube ▶️ https://bit.ly/3jDwPoO
📌 Chapters:
00:47 - Introduction
03:17 - What Happened in the CDK Cyber Attack?
05:46 - Industry Impact: The Ripple Effect Beyond Dealerships
09:38- Future-Proofing Your Cybersecurity Strategy
15:32 - Exploring Charisma's Research Arm & OEM Certification Insights
19:20 - Navigating Government Regulations & Cybersecurity in Automotive
22:24 - Collaboration & Diversification: Tackling Cybersecurity Challenges
26:20 - Lightning Round: Fun Facts & Laurie Halter's Insights
#FactsNotFeelings #MovingAutomotiveForward #Consultant #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CarTalk #CarDealership #CustomerExperience #DigitalMarketing #WomenInAutomotive #WomenInBusiness #AutomotiveMarketing #BZConsultantsgroup #BZConsultants #BrookeFurniss #BrookeCFurniss
Viral Auto Strategies: Mohawk's Secrets Revealed!
Facts Not Feelings with Brooke C. Furniss
02/06/25 • 38 min
Are you ready to take your dealership's social media strategy to the next level? 🚗✨ In this episode of Facts Not Feelings, Brooke chats with Nathaniel Greklek of Mohawk Auto Group, the mastermind behind viral campaigns like The Dealership series. Discover how Mohawk has redefined automotive branding, built trust with their community, and leveraged social media to boost sales and visibility.
3 Main Takeaways:
- Build Trust Through Authentic Content: Showcase your team, community involvement, and processes to earn customer trust and loyalty.
- Engage Employees for Viral Success: Create relatable, humorous, and innovative content by involving employees and giving them ownership in the creative process.
- Maximize Social Media for SEO: Strategic social media campaigns can amplify your dealership's brand recognition and improve search engine visibility.
Nathaniel shares actionable insights on creating engaging, platform-specific content, measuring ROI, and overcoming common dealership challenges. Whether you're in the automotive industry or just curious about building a successful social media strategy, this episode is packed with value.
🔗 Connect with Nathanael:
Follow him on all major platforms: LinkedIn, TikTok, Instagram, and more.
- Nathanael Greklek: https://qrcc.io/snb2ez6vnz8t
- BZ Consultants Group: https://qrco.de/bcqqFo
- Apple🎙️ https://apple.co/3DYjWN0
- Spotify 🎧 https://spoti.fi/3DNNgFI
- Youtube ▶️ https://bit.ly/3jDwPoO
🎧 Listen Now and don’t forget to Subscribe for more industry-leading insights!
Chapters:
00:44 - Intro: Transforming Car Buying with Social Media
03:40 - Building Trust Through Social Media Branding
05:52 - $99 Car Strategy: Social Media’s Ripple Effect
10:36 - Cracking the Code: Creating Content That Resonates
12:56 - Engaging Employees in Social Media Content Creation
16:14 - Balancing Content & Building Local Influence
20:07 - Social Media's Impact on SEO & Local Visibility
22:04 - The Dealership: From Ducks to Viral Sensation
28:03 - Emerging Social Media Trends & Platform Predictions
35:47- Lightning Round & Final Takeaways
How Dealerships Are Changing: Community & Innovation Unveiled! 🚗✨
Facts Not Feelings with Brooke C. Furniss
10/24/24 • 40 min
🚗 Welcome to a new episode of "Facts Not Feelings," where we're joined by Raymond Scarpelli from Ray Auto Group, discussing how their dealership is more than just a place to buy cars—it's a pivotal community hub! Dive into how Ray Auto Group fosters community engagement, nurtures long-term careers, and sets new standards in customer relations. Don't miss Raymond's insights on integrating community service seamlessly into business models, enhancing customer service, and staying ahead in the auto industry with innovative approaches.
🔍 What You'll Learn:
Community at the Core: The impact of community service on business growth and customer loyalty.
Culture Drives Success: Strategies for creating a positive workplace culture that attracts and retains top talent.
Redefining Auto Sales: Innovations in customer service and how they're transforming the auto sales experience.
📅 Don't miss out! Stay ahead of the curve by understanding how first-party data can make a real difference in your marketing efforts.
👥 Join Us! If you’re looking to refine your dealership's marketing strategies and ensure you're using data to its fullest potential, this is the episode for you!
Connect with Our Speakers:
Raymond Scarpelli: https://qrcc.io/skdzojm9bt0x
BZ Consultants Group: https://qrco.de/bcqqFo
Apple🎙️ https://apple.co/3DYjWN0
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3jDwPoO
🗣 Engage with Us:
We want to hear from you! If you find this discussion helpful, please give us a like 👍, subscribe for more insights into the automotive industry, and hit the bell icon 🔔 to stay updated on our latest episodes!
Chapters:
00:00 - Introduction
03:43 - Community Impact: How Ray Auto Group Drives Change
04:07 - Ray’s Personalized Link Pops Up
06:40 - Hiring for Heart: Key Traits for Automotive Success
10:46 - Adapting Recruitment for Gen Z & Millennials: Engaging through Social Media
16:07 - Debunking Myths in Auto Sales: Ray Auto’s Transparency Promise
18:44 - Community Ties: Boosting Brand and Loyalty at Ray Auto Group
21:35 - Fostering Work-Life Balance and Employee Retention
22:53 - Advancing Careers at Ray Auto Group
24:05 - Beyond the Lot: Ray's Passion for Sports & Podcasts
26:40 - Navigating the Fast-Paced Auto Industry: Training & Mentorship
30:40 - The Power of First Impressions in Auto Sales
35:28 - Lightning Round: Insights & Fun Facts Unveiled!
35:32 - Ray’s Personalized Link Pops Up
The Monopolization of Digital Advertising: Why the Justice Department and States Are Suing Google
Facts Not Feelings with Brooke C. Furniss
02/23/23 • 33 min
Do you know who controls the digital tools that almost every website publisher uses to sell ads on their sites? It's Google. Recently, Google is in hot water as the Justice Department and eight state Attorneys General filed a civil antitrust suit against the tech giant. The suit alleges that Google has violated Sections 1 and 2 of the Sherman Act by monopolizing multiple digital advertising technology products, which is harmful to publishers and advertisers. The Justice Department and state Attorneys General are seeking to restore competition in the market and obtain equitable and monetary relief on behalf of the American public. In this episode, we'll dive into the details of the suit, the impact on digital advertising, and the potential outcomes for Google.
Let BZ Consultants Inspect What Should Be Expected🕵️ https://qrco.de/bcqqFo
Apple🎙️https://apple.co/3U4KvGA
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3Z8xn5W
Follow, subscribe, rate, and never miss a Facts Not Feelings Show!
Chapters
0:00 Start
1:13 Who Controls the Digital Tools of Website Publishers? Google's Monopolistic Practices Exposed in Antitrust Suit
4:10 Join the Conversation and Win Free 'Facts Not Feelings' Swag!
5:05 Understanding the Impact of Google: From Coffeyville to Speed Tests
9:16 Understanding the Sherman Act: Prohibiting Monopolies and Anti-competitive Practices
9:45 Top 15 Takeaways from the Google Lawsuit: Your Must-Know Insights
23:13 Chat GPT vs Google's BARD: The Battle of AI-Powered Search Engines
29:38 Amazon Advertising vs. Google: The Battle of Two Giants
#FactsNotFeelings #MovingAutomotiveForward #Google #BreakUpBigTech #FairAdvertising #CompetitionMatters #RestoreFairness #OnlinePublishers #AdTechStack #DigitalAdvertising #MonopoliesMustEnd #AntitrustAction #EconomicOpportunity #PodcastTips #PodcastLearning #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CarTalk #CarDealership
Unlock the Potential of ChatGPT: Tips and Tricks for Marketers and Content Creators
Facts Not Feelings with Brooke C. Furniss
01/26/23 • 48 min
**You May Want to Watch on YouTube**
Are you tired of spending hours creating content for your business only to see little return on investment? Look no further than ChatGPT, the revolutionary language model developed by OpenAI. With ChatGPT, you can generate high-quality, unique, and engaging content such as blog posts, social media posts, product descriptions, and more. Not only that, but ChatGPT can also be used for chatbot development, email marketing, ad copy, SEO, market research, and so much more. Say goodbye to tedious content creation and hello to increased efficiency and ROI with ChatGPT. Discover the endless possibilities of ChatGPT and start creating personalized and engaging content today.
In order to know where we are going, we need to know where we have been. ChatGPT is a variant of the GPT (Generative Pre-trained Transformer) language model developed by OpenAI. The original GPT model was trained on a dataset of over 40GB of text data and was released in 2018. Since then, several versions of GPT have been released, including GPT-2 and GPT-3, which have been trained on even larger datasets and have achieved state-of-the-art performance in a variety of language tasks. ChatGPT is a variation of GPT-3, which is fine-tuned for conversational language tasks. It was released in 2020. Simply put, it’s a computer program that can understand and respond to human language, like in a conversation. It's like a robot that can talk to you and understand what you're saying.
We're going to dive into the power of ChatGPT. With ChatGPT, we have the ability to generate high-quality, unique and engaging content that can help us drive results for our business. From chatbot development to email marketing, ad copy, SEO and market research, ChatGPT has a wide range of capabilities that can help us improve our content marketing efforts. In this episode, we're going to explore how ChatGPT can be used in these areas, and more, and provide real-life examples of how businesses have seen success by implementing ChatGPT in their content marketing strategy. So, whether you're a marketer, a business owner, or anyone else looking to improve your content marketing efforts, this episode is for you.
Let BZ Consultants Inspect What Should Be Expected🕵️ https://qrco.de/bcqqFo
Apple🎙️https://apple.co/3U4KvGA
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3XGvOM4
Follow, subscribe, rate, and never miss a Facts Not Feelings Show!
Chapters
0:00 Start
1:32 Before jumping into this ultimate guide to using ChatGPT for marketing and content creation, I want to quickly address the lack of social presence lately.
2:26 ChatGPT is a hot topic in the tech world, with many people sharing their thoughts and experiences with the language model. We'll explore capabilities and limitations and how ChatGPT is being used to streamline operations in various industries
5:50 What is Chat GPT and why should you care? To understand that, let's first discuss its history and background.
9:15 First thing’s first, how do I find Chat GPT? Here is the link ChatGPT Homepage: https://bit.ly/3iVfHLq
12:35 30 Tips and Tricks for Marketers and Content Creators on Using ChatGPT
33:09 Real time content summarization using ChatGPT with GLBA Article
34:12 How to use ChatGPT-3 to make Youtube videos *Disclaimer: CapCut can be edited online unlike what is said*
37:29 Keep asking more questions
38:21 Bonus Tip #1: Writing Copyright for website
41:00 Bonus Tip #2: Creating HTTP with ChatGPT API
#FactsNotFeelings #MovingAutomotiveForward #ChatGPT #ContentMarketing #ContentCreation #AI #ChatbotDevelopment
Are You Beating All The Odds?
Facts Not Feelings with Brooke C. Furniss
01/14/23 • 10 min
No one has ever done that. It would take a miracle. There is a one in a million chance. How often do we hear this, yet these against all odds events happen? You all know I am a sports nut, and as I look at the landscape recently, we have had numerous “there is no way” this can happen...happen!
The Buffalo Bills returned the Opening Kickoff off for a touchdown on the first play since Damar Hamlin’s injury. When was the last time the Bills had a kickoff returned? 3 years and 3 months ago. Then in the 3rd quarter while trailing by 3, they have another kickoff return? Come on!
The Detroit Lions played on pure heart last night when beating the Green Bay Packers and knocking them out of the Playoffs. The Texans Houston literally gave up the #1 Draft pick by converting a 4th and 20 and by going for 2 vs kicking the extra point!
The TCU Horned Frogs have beaten every odd out there to be in the National Championship Game. Prior to their game with Michigan, TCU’s National Championship odds were listed at +1600 to win the title! They were unranked in their first three games after going 3-0. With a win tonight, Georgia will also beat the odds, as no team has defended its title and won back-to-back championships.
Are you giving everything when the odds are stacked against you? Are you one who rallies around your team and believes in them when others don't? Will you still give 100% when there are no trophies to win and only self-respect and pride are left? Is your team inspired to achieve greatness by you as a leader?
Let BZ Consultants Inspect What Should Be Expected🕵️ https://qrco.de/bcqqFo
Apple🎙️https://apple.co/3U4KvGA
Spotify 🎧 https://spoti.fi/3DNNgFI
Follow, subscribe, rate, and never miss a Facts Not Feelings Show!
Chapters
0:00 Start
1:56 Need your feedback. Should I keep the Monday Episodes going? Should we scrap them and solely focus on the Friday episodes?
2:26 This weekend was filled with “that did not just happen,” and “it would take a miracle” moments! Are we beating the odds? Are we inspiring greatness? What are you going to do when the deck is stacked against you, and the only people who truly believe in you are those standing next to you? Are you willing to leave it all out on the field even if there is no parade or trophy awaiting you? Does our leadership inspire our others?
#FactsNotFeelings #MovingAutomotiveForward #AreYouBeatingAllTheOdds #ItWouldTakeAMiracle #AreYouBeatingTheOdds #TryingToBeatTheOdds #AgainstAllOdds #BeatTheOdds #OddsStackedAgainstYou #RiseToTheOccasion #OneInAMillionChance #Believe #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CarTalk #CarDealership #WomenInAutomotive #WomenInBusiness #AutomotiveMarketing #BZConsultants #BrookeFurniss
Put A Spark In Your Fixed Ops In 2023
Facts Not Feelings with Brooke C. Furniss
02/09/23 • 58 min
Are you eager to ignite growth in your fixed operations department this year? Then join me on a journey to uncover the secrets of Online Service Marketing.
I'm excited to welcome Owen Moon, CEO of FIXED OPS DIGITAL, as my special guest. Together, we'll explore the strategies for helping your service customers find the information they need on your dealership's website and take action. With Owen's expertise and real-world examples, you'll leave this episode with actionable insights and tips to transform your fixed operations and drive customer satisfaction to new heights. So, don't miss this exciting opportunity to get ahead of the competition by putting a Spark in your fixed operations to drive success in 2023 with the power of Online Service Marketing.
Connect with Owen Moon: https://qrco.de/bddhMX
Let BZ Consultants Inspect What Should Be Expected🕵️ https://qrco.de/bcqqFo
Apple🎙️https://apple.co/3U4KvGA
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3EiBggD
Follow, subscribe, rate, and never miss a Facts Not Feelings Show!
Chapters
0:00 Start
1:24 Meet Owen Moon: The Franchise Marketing Expert With Over 20 Years of Experience
8:36 Unleash the Power of Knowledge with Free Facts Not Feelings Swag - Show Your Support!
10:16 Revolutionizing Online Service Marketing: A Guide to Modern Strategies
14:49 The Benefits of Early Introduction of Repair Financing
18:18 Maximizing Customer Engagement: The Power of Providing Information Up Front
21:44 The Future of Dealership Reporting: ASC Certified and GA4-Powered
25:58 The Power of Spark: Revolutionizing Service Customer Engagement
37:03 Owen's Takeaways for Effective Online Service Marketing in the Auto Industry
46:20 Get to Know Owen Moon Better in Our Lightning Round Interview
#FactsNotFeelings #MovingAutomotiveForward #FixedOps #FixedOpsDigital #OwenMoon #OnlineServiceMarketing #DealershipSuccess #CustomerExperience #DataDrivenMarketing #PersonalizedMarketing #MarketingMeasurement #AWAwinner #PodcastTips #PodcastLearning #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CarTalk #CarDealership #WomenInAutomotive #WomenInBusiness #AutomotiveMarketing #BZConsultants #BrookeFurniss
Am I Taken For Granted
Facts Not Feelings with Brooke C. Furniss
12/22/22 • 11 min
This past weekend Chris and I snuck away and had little staycation. No computers. No work. Just us, our beloved city of Chicago, and of course the frigid Chiberia temperatures. Our focus is often swept up in the rat race and we ignore what is truly important. Sometimes we take for granted the people who are always there for us without even realizing it. Are you doing this at work? Are you doing this with your employees and clients? Let’s examine this a couple of different ways.
Do you consider your employees disposable and merely numbers? Are you truly interested in their well being? Do you ensure they have a balanced work/life balance? How do your actions show this? In the words of Gary Vaynerchuk: “Too many managers think that people are working for them; they don’t realize that they should be working for their employees. I always approach my management style from the perspective that I am working for my employees. They’re the boss of me. As a manager, your first job is to practice humility before anything else. Work for the people on your team. Once you make that mental shift, it’s fascinating how many things just flow from there.”
What about you clients and your customers? Do you see them merely as dollar signs? Are they only a paycheck or something more to you? This mindset comes across in your body language and all your communications with them, regardless of how you try to hide it. Is a client better off when they leave your office, end a meeting with you, or move on from your service? Does your best interest lie with them? Can they trust you? Would you truly recommend yourself to others?
The world opens up a lot more to us when we value ourselves, our employees, our team, our clients, and our loved ones. Like Gary Vee says “Once you make that mental shift, it’s fascinating how many things just flow from there.” Take time for yourself to recharge and focus on what matters most. If you are an owner, make this a priority in your business operations for all team members. Happy Employees = Happy Business!
Let BZ Consultants Inspect What Should Be Expected🕵️ https://qrco.de/bcqqFo
Apple🎙️https://apple.co/3U4KvGA
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3WhsvKH
Follow, subscribe, rate, and never miss a Facts Not Feelings Show!
Chapters
0:00 Start
1:17 Do you truly unplug from the world? Are you remembering to take time for yourself?
2:59 Are we taking our employees and clients for granted? Are they disposable to us? How do we see them? Do we know what motivates them? As an owner, do you have the mindset that you work for your employees?
5:59 Do you see your clients and customers as merely a paycheck and a number? Do we have their best interests in mind?
#FactsNotFeelings #MovingAutomotiveForward #ALittleRR #WorkLifeBalance #WorkLifeBalanceTipsForEmployers #Staycation #DoITakeMyEmployeesForGranted #HappyEmployeesAreProductiveEmployees #GaryVaynerchuk #GaryVee #AreYourEmployeesDisposable #AmITakenForGranted #IWorkForMyEmployees #DoYouWorkForYourEmployees #YouWorkForYourEmployees #DoYouSeeYourCustomersADollarSigns #AreYourClientsOnlyAPaycheck #WouldYouRecommendYourself #FactsNotFeelingsFriday #ConnectedRetail #CustomerExperience #CustomerExperience #Consultant #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CartTalk #CarDealership #WomenInAutomotive #WomenInBusiness #BrookeFurniss #BZConsultants #BZConsultantsGroup
Breaking Barriers: Women's Rise in Auto Industry
Facts Not Feelings with Brooke C. Furniss
04/25/24 • 69 min
Dive into an empowering episode of 'Facts Not Feelings' with our special guest, Laura Murphy, a beacon of inspiration in the automotive industry. With a storied 25-year career, Laura unveils her mission to elevate women and foster diversity within this dynamic sector. Discover her transformative role in digital marketing, her contributions as a #IAmRemarkable facilitator, and her heartfelt advocacy for inclusive leadership. This episode is a treasure trove of insights for anyone passionate about making a mark in their field, advocating for diversity, or seeking inspiration from trailblazing women. Tune in to unearth Laura's strategies, achievements, and the profound impact of her work on the automotive industry and beyond.
3 Main Takeaways
- Transformative Empowerment in Auto Industry: Discover Laura Murphy's inspiring journey to empower women and underrepresented groups in the automotive sector. Learn how she leverages her expertise to challenge norms, foster inclusivity, and inspire a new generation of industry leaders.
- Mentorship's Crucial Role for Women: Gain insights into Laura Murphy's impactful mentorship strategies that cultivate growth and confidence among women in automotive. Understand the power of mentorship in unlocking potential, shaping careers, and building a supportive community.
- Pioneering a Diverse Automotive Future: Explore Laura Murphy's visionary approach to transforming the automotive industry through diversity and innovation. Witness her dedication to creating a more inclusive environment and her aspirations to drive systemic change for future success.
Connect 🔗
Laura Murphy: https://qrcc.me/saeacnq810h8
BZ Consultants Group: https://qrco.de/bcqqFo
Apple🎙️ https://apple.co/3DYjWN0
Spotify 🎧 https://spoti.fi/3DNNgFI
Youtube ▶️ https://bit.ly/3jDwPoO
Chapters:
0:00 - Introduction: The Visionary Laura Murphy
2:28 - Grandfather's Legacy Shapes Laura's Automotive Vision
11:29 - #IAmRemarkable: Empowering Voices in Tech and Beyond
16:19 - Laura's 25-Year Journey: Empowering Change in Automotive
26:16 - Nurturing Future Leaders: Laura's Mentorship Strategy
33:19 - Championing Diversity: Driving Growth and Innovation
40:01 - Legacy of Leadership: Embracing the 'Show Up' Philosophy
45:04 - Empowerment through Diversity: Personal Triumphs and Professional Guidance
53:29 - Celebrating Remarkable Women: Empowerment and Achievement in Leadership
57:22 - Unveiling 'I Am Remarkable' Impact: Personal Transformations and Empowerment
59:45 - Empowerment Insights: 'I Am Remarkable' Impact and the Essence of Self-Care
🚗 The Car Buying Shift No One’s Talking About!
Facts Not Feelings with Brooke C. Furniss
03/13/25 • 49 min
🚗 The automotive industry is evolving fast! Are you keeping up?
Join me, Brooke Furniss, and Tim Cox, Co-Founder of CarNow, as we dive into the biggest shifts in car buying, leadership, and technology in today's automotive world. From rising interest rates to AI-driven solutions and the secret to high-performing dealerships, we break down Facts Not Feelings.
🔑 Main Takeaways:
1️⃣ Selling Cars the Way Customers Want to Buy – Why payment shopping is dominating the market and how top dealers are adapting.
2️⃣ AI & Digital Retailing – The right way to integrate AI without losing the human connection that drives car sales.
3️⃣ Leadership & Culture in Automotive – The one factor that separates high-performing dealerships from struggling ones.
Connect with Our Speakers:
- Tim Cox: https://qrch.net/sqvd5fb6322a
- BZ Consultants Group: https://qrco.de/bcqqFo
Listen on Your Favorite Platform:
- Apple Podcasts 🎙️ https://apple.co/3DYjWN0
- Spotify 🎧 https://spoti.fi/3DNNgFI
- YouTube ▶️ https://bit.ly/3jDwPoO
👉 If you found this valuable, drop a comment! Let us know your biggest takeaway, and don’t forget to like & subscribe for more Facts Not Feelings episodes.
🔔 Turn on notifications so you never miss out on expert insights that will transform the way you sell and service cars!
Chapters:
00:36 - 🚀 Welcome & The Story Behind "Facts Not Feelings”
03:47 - Adapting to Market Shifts & Evolving Customer Expectations
11:50 - Navigating EV Adoption & Market-Specific Strategies
14:08 - AI & Service: Enhancing Customer Experience the Right Way
19:46 - Leadership That Drives Success: Traits of Top Dealers
28:08 - Developing Future Leaders: The Power of Mindset and Growth
42:58 - Lightning Round & Closing Thoughts: Leadership, Laughs, and Lasting Impact
#CarBuying #Leadership #CustomerExperience
Show more best episodes
Show more best episodes
FAQ
How many episodes does Facts Not Feelings with Brooke C. Furniss have?
Facts Not Feelings with Brooke C. Furniss currently has 166 episodes available.
What topics does Facts Not Feelings with Brooke C. Furniss cover?
The podcast is about Marketing, Auto, Podcasts, Digital Marketing, Business and Careers.
What is the most popular episode on Facts Not Feelings with Brooke C. Furniss?
The episode title 'Skyrocket Profits: Auto Tech & Vendor Tactics 🚀' is the most popular.
What is the average episode length on Facts Not Feelings with Brooke C. Furniss?
The average episode length on Facts Not Feelings with Brooke C. Furniss is 38 minutes.
How often are episodes of Facts Not Feelings with Brooke C. Furniss released?
Episodes of Facts Not Feelings with Brooke C. Furniss are typically released every 6 days, 10 hours.
When was the first episode of Facts Not Feelings with Brooke C. Furniss?
The first episode of Facts Not Feelings with Brooke C. Furniss was released on Jan 21, 2022.
Show more FAQ
Show more FAQ