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Behind the Review - Must-Know Systems and Processes to Keep Business Up and Running

Must-Know Systems and Processes to Keep Business Up and Running

03/20/25 • 27 min

Behind the Review

This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer Mike, who highlights the importance of exceptional service and how it enhances the dining experience. Tune in to get valuable lessons for small business owners looking to innovate in their communities.

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Theme Music by Ali Schwartz and Meserole Sound

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This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer Mike, who highlights the importance of exceptional service and how it enhances the dining experience. Tune in to get valuable lessons for small business owners looking to innovate in their communities.

More about the episode

Theme Music by Ali Schwartz and Meserole Sound

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Theme Music by Ali Schwartz and Meserole Sound

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Theme Music by Ali Schwartz and Meserole Sound

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