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Behind the Review

Behind the Review

Entrepreneur Media, Inc.

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
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Top 10 Behind the Review Episodes

Goodpods has curated a list of the 10 best Behind the Review episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Behind the Review for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Behind the Review episode by adding your comments to the episode page.

Behind the Review - Using Feedback to Guide the Direction of Your Business
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08/31/23 • 37 min

Implementing feedback from all the reviews you receive as a business owner can be an overwhelming task but don’t make the mistake of overlooking their importance. In this episode of Behind the Review, Alok Ahuja, founder of Trexity, shares how he utilizes constructive criticism to guide the direction of his business. Even after finding success as a CEO, the voices of his customers is something he’ll never let go unheard.

Trexity More about the episode Theme Music by Ali Schwartz and Meserole Sound

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As the owner and solo employee at Trickery, a magic & comedy show in Chicago, Aaron Rabkin wears many hats — and not just ones with rabbits inside. To keep the show fresh and maintain his energy, Aaron adopts the motto “less is more,” creating intimate shows for audiences of up to 35 people. Hear from one of these attendees, reviewer Jackie M., about her experience at the show and from Aaron about how his hard work has achieved Trickery a perfect record of 5-star reviews, including Jackie’s.

Trickery More about the episode Theme Music by Ali Schwartz and Meserole Sound

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Behind the Review - The Challenge of Raising Funds for Your Small Business
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09/20/24 • 31 min

It takes a lot to start a small business, and often, individuals face many barriers along the way. We deep into a common barrier many entrepreneurs face when jumpstarting their small business: a lack of funds. Through interviewing three individuals who have successfully raised money to launch their businesses, we will answer the following questions: How can I raise money for my small business? What tools are out there to help with my money-raising goals? What challenges might I face while doing so?

Listen to the Side Hustle to Small Business podcast on Apple Podcasts or Spotify, or visit: entm.ag/hiscox

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Located in Queens, NY, Aigner Chocolates has been serving chocolate treats and sweets for 93 years. When Rachel Kellner bought the longstanding chocolate shop with her husband, she brought values from a previous career in social work, prioritizing community service on both a small and large scale. In this live episode, hear from owner Rachel and Yelp Queens Community Manager Samantha B. about the importance of community and family to the business and how that has contributed to their success.

Aigner Chocolates More about the episode Theme Music by - Ali Schwartz and Meserole Sound

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Behind the Review - Success Is No illusion For A Baltimore Magic Show
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08/17/23 • 28 min

Emily chats with Spencer Horsman & Nicole Bailey, creators of an intimate magic experience that was ranked #2 in Arts & Entertainment on Yelp + Entrepreneur Media's first ever Top 150 Mom & Pop Shops list. Discover their captivating journey, engaging tricks on and off the stage, and how a personal touch creates memorable experiences. Delve into the role of reviews in shaping their success, and what clients like Derick Y think of the show.

Illusions Bar & Theater More about the episode Theme Music by: Ali Schwartz and Meserole Sound

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Behind the Review - Learning to Adapt to the Changing Market
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08/10/23 • 24 min

Wade Dickinson has been passionate about engraving since he was a young adult. He opened his business Heirloom Engravers and started taking on various clients, from large scale companies to individual projects. In this episode, Wade talks about his personal business philosophy and how he has learned to utilize online forums for communicating with his clients despite his initial reservations. He’s joined by Sarah R., a reviewer who made a pivotal recommendation for the business.

Heirloom Engravers More about the episode Theme Music by Ali Schwartz and Meserole Sound

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While building Starbright Floral Design, owner Nic Faitos has asked himself a lot of questions over the almost 30 years in business, but the biggest one to him is just two words: “Why not?” Emily sat down with Nic in New York City inside the floral studio to talk about how that simple question has helped him grow the company from a small floral delivery service to a business that today serves clients like Horizon Media and Netflix.

Starbright Floral Design More about the episode Theme Music by Ali Schwartz and Meserole Sound

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Behind the Review - A Crash Course on Writing Yelp Reviews with Impact
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07/27/23 • 33 min

When customers write reviews on Yelp, they help others find great local businesses and provide business owners with valuable constructive feedback. Their words matter more than they might know. This week, Yelp’s Small Business Expert Emily Washcovick is joined by Community Manager Bailey Dixon to share how customers can write impactful reviews that help their communities—both consumers and businesses—build positive experiences.

More about the episode Theme Music by Ali Schwartz and Meserole Sound

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This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer Mike, who highlights the importance of exceptional service and how it enhances the dining experience. Tune in to get valuable lessons for small business owners looking to innovate in their communities.

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Theme Music by Ali Schwartz and Meserole Sound

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Host Emily Washcovick interviews Josh Reeves, CEO and Co-Founder of Gusto. They discuss Gusto's mission to simplify payroll, benefits, and HR management for small businesses. Josh shares his entrepreneurial journey, the importance of customer feedback, and how Gusto leverages technology to support over 300,000 small businesses. Whether you're a business owner or an aspiring entrepreneur, this episode offers valuable insights on enhancing your business operations and customer engagement.

Gusto

More about the episode Theme Music by Ali Schwartz and Meserole Sound

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FAQ

How many episodes does Behind the Review have?

Behind the Review currently has 201 episodes available.

What topics does Behind the Review cover?

The podcast is about Entrepreneurship, Podcasts and Business.

What is the most popular episode on Behind the Review?

The episode title 'The Trick to Getting 5-Star Reviews? A Little Bit of Magic.' is the most popular.

What is the average episode length on Behind the Review?

The average episode length on Behind the Review is 27 minutes.

How often are episodes of Behind the Review released?

Episodes of Behind the Review are typically released every 7 days.

When was the first episode of Behind the Review?

The first episode of Behind the Review was released on Nov 12, 2020.

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