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Behind the Review

Entrepreneur Media, Inc.

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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

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Top 10 Behind the Review Episodes

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As the owner and solo employee at Trickery, a magic & comedy show in Chicago, Aaron Rabkin wears many hats — and not just ones with rabbits inside. To keep the show fresh and maintain his energy, Aaron adopts the motto “less is more,” creating intimate shows for audiences of up to 35 people. Hear from one of these attendees, reviewer Jackie M., about her experience at the show and from Aaron about how his hard work has achieved Trickery a perfect record of 5-star reviews, including Jackie’s.

Trickery More about the episode Theme Music by Ali Schwartz and Meserole Sound

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09/21/23 • 22 min

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08/31/23 • 36 min

Implementing feedback from all the reviews you receive as a business owner can be an overwhelming task but don’t make the mistake of overlooking their importance. In this episode of Behind the Review, Alok Ahuja, founder of Trexity, shares how he utilizes constructive criticism to guide the direction of his business. Even after finding success as a CEO, the voices of his customers is something he’ll never let go unheard.

Trexity More about the episode Theme Music by Ali Schwartz and Meserole Sound

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08/31/23 • 36 min

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Sandra’s Next Generation, a soul food restaurant in New Haven, is #56 on Yelp’s Top 100 Places to Eat in the US in 2023. It’s not just the great food, like the famous fried chicken or rasta pasta, that makes Sandra’s a go-to place for good eating for more than 34 years. It’s the purposeful positive vibes that Sandra and her husband Miguel share with employees and diners alike that keeps people coming back for seconds.

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08/03/23 • 28 min

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08/10/23 • 23 min

Wade Dickinson has been passionate about engraving since he was a young adult. He opened his business Heirloom Engravers and started taking on various clients, from large scale companies to individual projects. In this episode, Wade talks about his personal business philosophy and how he has learned to utilize online forums for communicating with his clients despite his initial reservations. He’s joined by Sarah R., a reviewer who made a pivotal recommendation for the business.

Heirloom Engravers More about the episode Theme Music by Ali Schwartz and Meserole Sound

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08/10/23 • 23 min

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This week, Yelp Small Business Expert Emily Washcovick sits down with three of the inaugural Yelp Luminary Fellows, female entrepreneurs who have built businesses from the ground up. They talk about the particular difficulties — and benefits — of owning a small business as a woman, how to listen to clients and reviewers, and how to know when to let go of portions of your business so that other opportunities can shine.

More about the episodeTheme Music by Ali Schwartz and Meserole Sound

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07/20/23 • 60 min

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07/27/23 • 32 min

When customers write reviews on Yelp, they help others find great local businesses and provide business owners with valuable constructive feedback. Their words matter more than they might know. This week, Yelp’s Small Business Expert Emily Washcovick is joined by Community Manager Bailey Dixon to share how customers can write impactful reviews that help their communities—both consumers and businesses—build positive experiences.

More about the episode Theme Music by Ali Schwartz and Meserole Sound

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07/27/23 • 32 min

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08/17/23 • 27 min

Emily chats with Spencer Horsman & Nicole Bailey, creators of an intimate magic experience that was ranked #2 in Arts & Entertainment on Yelp + Entrepreneur Media's first ever Top 150 Mom & Pop Shops list. Discover their captivating journey, engaging tricks on and off the stage, and how a personal touch creates memorable experiences. Delve into the role of reviews in shaping their success, and what clients like Derick Y think of the show.

Illusions Bar & Theater More about the episode Theme Music by: Ali Schwartz and Meserole Sound

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08/17/23 • 27 min

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While building Starbright Floral Design, owner Nic Faitos has asked himself a lot of questions over the almost 30 years in business, but the biggest one to him is just two words: “Why not?” Emily sat down with Nic in New York City inside the floral studio to talk about how that simple question has helped him grow the company from a small floral delivery service to a business that today serves clients like Horizon Media and Netflix.

Starbright Floral Design More about the episode Theme Music by Ali Schwartz and Meserole Sound

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07/13/23 • 38 min

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Located in Queens, NY, Aigner Chocolates has been serving chocolate treats and sweets for 93 years. When Rachel Kellner bought the longstanding chocolate shop with her husband, she brought values from a previous career in social work, prioritizing community service on both a small and large scale. In this live episode, hear from owner Rachel and Yelp Queens Community Manager Samantha B. about the importance of community and family to the business and how that has contributed to their success.

Aigner Chocolates More about the episode Theme Music by - Ali Schwartz and Meserole Sound

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06/29/23 • 39 min

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From reaching out after one of his clients misses a class, to providing an affordable one week trial for new clients, Ambitious Athletics makes connecting with clients their top priority. Ambitious Athletics strives to provide clients the tools they need to reach their goals, using a more personal approach for each individual. Hear from owner Carmen Sturniolo on how he makes sure he creates a safe and friendly environment for his clients; he’s joined by Steven C, a satisfied customer.

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08/24/23 • 25 min

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FAQ

How many episodes does Behind the Review have?

Behind the Review currently has 133 episodes available.

What topics does Behind the Review cover?

The podcast is about Entrepreneur, Entrepreneurship, Reviews, Podcasts, Business and Smallbusiness.

What is the most popular episode on Behind the Review?

The episode title 'The Trick to Getting 5-Star Reviews? A Little Bit of Magic.' is the most popular.

What is the average episode length on Behind the Review?

The average episode length on Behind the Review is 25 minutes.

How often are episodes of Behind the Review released?

Episodes of Behind the Review are typically released every 7 days.

When was the first episode of Behind the Review?

The first episode of Behind the Review was released on Nov 12, 2020.

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