XaaS Files

It’s time to understand why companies are hesitant to make the transition into digital business models and we hear it straight from the expert. Thomas Lah, Executive Director & Executive VP at TSIA joins this episode to talk about his new book “Digital Hesitation – Why B2B Companies Aren’t Reaching Their Full Potential”, the impact of the first and second wave and the complexity of complex.

Download or purchase the book: https://www.tsia.com/digital-hesitation

Knowing when and where to apply industry know-how is a key ingredient to the recipe for customer success. Leslie Stretch, CEO of Medallia joins Kevin Dobbs to talk about using partners to provide know-how in customer experiences. They round out their conversation covering the complex and not-so complex adoption of digital technologies and who actually has ownership of a customer.

Partnerships are the topic of this episode. N3’s Jeff Laue talks about how your partners are what can make you more competitive. He also shares his thoughts with host Kevin Dobbs about the when’s the right time to be brought in to help a client and the right questions to ask.

Steve Strongin, Senior Advisor at Goldman Sachs joins this episode of The XaaS Files to share his phases for reacting to a business emergency, offers a few examples on supply chain resiliency and what exactly what hope projects are. Read Steve Strongin’s full reports that were mentioned in the episode: The Great Reset: A Framework for Investing After COVID-19 - https://www.goldmansachs.com/insights/pages/gs-research/the-great-reset/report.pdf A Survivor’s Guide to Disruption - https://www.goldmansachs.com/insights/pages/gs-research/survivors-guide-to-disruption/report.pdf

Kevin Dobbs and N3 CEO Jeff Laue continue their conversation on the XaaS Files podcast by going into the people aspect of subscription business. They cover finding the right people, bringing in leaders with the right IQ and EQ and his first-hand experience of not just hiring consultants but being one.