Within the Trenches Ep 559

08/08/24 • 69 min

1 Listener

Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah.

Sponsored by

Episode topics –

Julie's transition from nursing school to a career in law enforcement and dispatching
The unique traits and skillset required for the demanding role of a 911 professional
Navigating the challenges of the COVID-19 pandemic and its impact on the work culture
The importance of effective leadership, training programs, and a positive work environment
Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah.

Sponsored by

Episode topics –

Julie's transition from nursing school to a career in law enforcement and dispatching
The unique traits and skillset required for the demanding role of a 911 professional
Navigating the challenges of the COVID-19 pandemic and its impact on the work culture
The importance of effective leadership, training programs, and a positive work environment
Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 558 features Robin, the owner of CrisisIQ.

Sponsored by

Episode topics –

Robin's unique journey from communications to becoming a trainer and supervisor in dispatch
The innovative training techniques she developed and implemented at her agency
An emotionally challenging first call and the importance of caller management
Robin's advice on the significance of work-life balance and avoiding burnout
Insight into Robin's company, CrisisIQ, and its tailored training programs

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts.

Sponsored by

Episode topics –

Brandon recounts a severe car accident that resulted in a challenging recovery
The transition from security to public safety and what drew him to 911 dispatch
Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents
The impact of mental health on dispatchers and the importance of seeking therapy
Reflections on the deep connections formed in dispatch and the fulfillment of helping others

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].