Within the Trenches Ep 532

02/21/24 • 35 min

3 Listeners

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.

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Episode topics –

Her journey into public safety and the unexpected path that led her to dispatching.
The importance of workplace culture and strategies to cultivate a positive environment.
How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness.
The significance of public education and humanizing the voice within the 911 dispatch center.
Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Her journey into public safety and the unexpected path that led her to dispatching.
The importance of workplace culture and strategies to cultivate a positive environment.
How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness.
The significance of public education and humanizing the voice within the 911 dispatch center.
Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Previous Episode

Within the Trenches Ep 531

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Rich's 9-1-1 story
Dynamic transformation of emergency dispatch technology
Integrating military police background into dispatch
Intense mental health challenges that dispatchers face
And more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].

Next Episode

Within the Trenches Ep 533

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines.
Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength.
Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts.
Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch.
Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].