The New Customer Experience Landscape 2021
02/10/21 • -1 min
Greg quizzes Stephen about his recent webinar on “The New Customer Experience Landscape 2021”. What have we seen in 2020 which is going to lead to lasting change?
Stephen argues that qualitative research is more vital now than it’s ever been, and that the three big themes for 2021 are Culture, Sustainability, and Empathy.
If you missed the webinar, you can watch a recording.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep42+-+TheNewCXLandscape.mp3Greg quizzes Stephen about his recent webinar on “The New Customer Experience Landscape 2021”. What have we seen in 2020 which is going to lead to lasting change?
Stephen argues that qualitative research is more vital now than it’s ever been, and that the three big themes for 2021 are Culture, Sustainability, and Empathy.
If you missed the webinar, you can watch a recording.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep42+-+TheNewCXLandscape.mp3
Previous Episode
Insight into Action
Greg and Stephen talk about turning research insight into action to improve the customer experience, based on Greg’s recent webinar.
Action is hard not because it’s unclear what needs to happen, but because of the power of the status quo. The decisions you make before and during your survey can be more important than what you do with it afterwards.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep41+InsightToAction.mp3Next Episode
Book Launch: Your Customer Survey
Greg interviews Stephen about his new book Your Customer Survey: Using Research To Build A Distinctive Customer Experience.
Who’s it for, what’s it about, and what makes it different to all the other customer experience books that are out there?
If you’re interested you can buy the paperback from TLF Research and there is also a Kindle version.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep43+-+Book+Launch+-+Your+Customer+Survey.mp3If you like this episode you’ll love
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