Episode 43 - From Irrelevant to Iconic: Inside KFC's Record-Breaking Brand Transformation. Jack Hinchliffe

11/10/22 • 31 min

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Time For A Reset Marketing Podcast: Insights from Global Brand Marketers

In this episode, Paul sits down with Jack Hinchliffe, CMO of KFC UK&I, to discuss the latest trends and strategies in customer data and loyalty.
Jack is a seasoned commercial leader with extensive experience working across some of the world’s most beloved food brands. He has been instrumental in driving change that has made KFC more relevant, distinctive, and accessible to customers.

As brands compete for customer data and loyalty, Jack offers valuable insights on the ultimate strategic drivers behind these efforts. He shares his perspective on the shift we’ve seen in companies like Tesco, moving from a points-based system to an immediate value exchange. You will hear how KFC transformed from a brand that was ‘out of touch and irrelevant in culture’ to achieving the strongest share gains on record and being awarded 2021 Brand of the Year by Marketing Week. He offers an insightful and balanced view on what it takes to evolve a brand through collaboration, both internally and externally.

Don't miss the opportunity to gain valuable insights and inspiration from one of the industry's top leaders. Stay tuned until the end of the episode where Jack shares his advice for all marketers, offering valuable tips and guidance to help you take your marketing strategies to the next level.

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Episode 42 - The Intersection of Marketing and Culture: Challenges and Triumphs. Helene Henderson, General Mills

In this episode, Athar sits down with Helene Henderson, Senior Brand Experience Manager at General Mills, to delve into marketing transformation. Helene has been in the food industry for over a decade and has spent the last 7 years at General Mills, where she has been instrumental in driving organisational design changes within the marketing department.

As someone with a background in sociology, Helene brings a unique perspective to the conversation, blending marketing and culture together to challenge traditional ways of thinking about consumers. She believes that using terms like 'targets' is damaging and instead advocates for viewing consumers as people within the context of their societies.

During the episode, Helene shares her personal insights and experiences in leading marketing transformation at General Mills. She reveals tried and tested strategies for gaining collective buy-in, and provides insights into how success is measured. She also candidly discusses some of the biggest challenges she has faced and how she overcame them.

Marketers can expect an honest, compelling, and thought-provoking conversation about marketing transformation at a company that has been in existence for over 150 years. Helene's unique perspective and wealth of experience make this episode a must-listen for anyone in the marketing industry. So tune in now and gain valuable insights into how to drive meaningful change in your organisation.

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Episode 44 - 5 Steps to Empathy to Become a Better Marketer With Rob Volpe

In this episode, Paul sits down with Rob Volpe, CEO of Ignite 360 and author of "Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time”.

Paul and Rob discuss the impact of empathy in marketing. Rob demystifies empathy and reminds us of the enormous influence it can have in all aspects of marketing. It is something that we frequently overlook, from marketing teams to campaigns. There have been several disasters in the industry, such as the Kendall Jenner x Pepsi campaign, but also some winners, such as United Airlines' current empathetic campaign.

If we stop talking about data for a moment, there is huge gap in marketing for empathy. Rob gets Paul to reflect on his own definition of empathy and how this makes him a better leader. Rob discusses why so many leaders struggle with or avoid empathy, as well as how this harms organisations. There are many studies that prove the value of empathy when driving innovation as people feel important and safe. When it comes to brand and team transformations, empathy plays a huge part in success.

Empathy is required for collaboration, communication, decision-making, and negotiation. All of these abilities are required not only to become a better marketer, but also to become a better contributor, partner, employee, and other positions in life.
A great listen for everyone and every marketer!

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