Episode 54: Understanding the Context of ‘No Bypass Policy’ for Your Accounting Team Structure
05/11/23 • 5 min
Episode 54: Understanding the Context of ‘No Bypass Policy’ for Your Accounting Team Structure
In this episode of The Wize Guys Podcast, Brenton Ward, Jamie Johns, and Ed Chan share their insights about the need for a discovery session for every accounting practice.
To find out how to ensure that you are not a prisoner in your own business, Ed and Jamie will give a thorough outline of how you can start to design or redesign your business to achieve the ROI of your end goals.
Timestamps:
0:00 - Intro
0:52 - Understanding the ‘No Bypass Policy’
1:24 - How body-system reporting works
2:03 - Why structure is related to your internal processes
2:24 - The importance of delegation and a hierarchical system.
4:29 - How to empower your team
Quotations:
“One of the most important things in a deeper narrow team structure, particularly with practice firm owners looking to implement it is the No-bypass policy because the deeper narrow team structure doesn't really work without the No-bypass policy.” - Jamie Johns
"If you want them to take more responsibility, stop undermining them." - Ed Chan
USEFUL LINKS:
- Download FREE eBook: The Accountant's 7-Hour Workweek Playbook
GET IN TOUCH!
Website: www.wizementoring.com
Facebook: https://www.facebook.com/wizementoring/
Twitter: https://twitter.com/wizementoring
Linkedin: https://www.linkedin.com/company/wizementoring/
Instagram: https://www.instagram.com/wize.guys/?hl=en
Email: [email protected]
Download the full transcript here.
________________
PS: Whenever you’re ready... here are the fastest 4 ways we can help you fix and grow your accounting firm:
1. Take the Wize Accountants Scale Scorecard – Find out your potential to scale and the next steps you should follow – Start Your Scorecard
2. Download our famous Wize Freedom Strategy Map for FREE - Find out the 96 projects every firm owner must implement to build a $5M+ firm that can run without them - Download here
2. Need to Hire right now? Book a 1:1 FREE discovery call with our WizeTalent hiring coaches to help find your next team member the Wize Way – Click Here
4. Book a 1:1 Wize Discovery Session – Spend 30mins with our Wize CEO, Jamie Johns, a $7M firm owner who is ready to give you his entire business plan to build a firm that can run without you – Find out more here
Episode 54: Understanding the Context of ‘No Bypass Policy’ for Your Accounting Team Structure
In this episode of The Wize Guys Podcast, Brenton Ward, Jamie Johns, and Ed Chan share their insights about the need for a discovery session for every accounting practice.
To find out how to ensure that you are not a prisoner in your own business, Ed and Jamie will give a thorough outline of how you can start to design or redesign your business to achieve the ROI of your end goals.
Timestamps:
0:00 - Intro
0:52 - Understanding the ‘No Bypass Policy’
1:24 - How body-system reporting works
2:03 - Why structure is related to your internal processes
2:24 - The importance of delegation and a hierarchical system.
4:29 - How to empower your team
Quotations:
“One of the most important things in a deeper narrow team structure, particularly with practice firm owners looking to implement it is the No-bypass policy because the deeper narrow team structure doesn't really work without the No-bypass policy.” - Jamie Johns
"If you want them to take more responsibility, stop undermining them." - Ed Chan
USEFUL LINKS:
- Download FREE eBook: The Accountant's 7-Hour Workweek Playbook
GET IN TOUCH!
Website: www.wizementoring.com
Facebook: https://www.facebook.com/wizementoring/
Twitter: https://twitter.com/wizementoring
Linkedin: https://www.linkedin.com/company/wizementoring/
Instagram: https://www.instagram.com/wize.guys/?hl=en
Email: [email protected]
Download the full transcript here.
________________
PS: Whenever you’re ready... here are the fastest 4 ways we can help you fix and grow your accounting firm:
1. Take the Wize Accountants Scale Scorecard – Find out your potential to scale and the next steps you should follow – Start Your Scorecard
2. Download our famous Wize Freedom Strategy Map for FREE - Find out the 96 projects every firm owner must implement to build a $5M+ firm that can run without them - Download here
2. Need to Hire right now? Book a 1:1 FREE discovery call with our WizeTalent hiring coaches to help find your next team member the Wize Way – Click Here
4. Book a 1:1 Wize Discovery Session – Spend 30mins with our Wize CEO, Jamie Johns, a $7M firm owner who is ready to give you his entire business plan to build a firm that can run without you – Find out more here
Previous Episode
Episode 53: Why use NPS for staff and clients
Episode 53: Why use NPS for staff and clients
What you want is a healthy business. You want the staff to be happy. You want the clients to be happy. And you want all your numbers, your sales profits, and new clients coming through trending upwards.
In this episode of The Wize Guys Podcast, Ed Chan and Jamie Johns together with one of the Wize Mentors, Tim Causbrook discusses why it is important to use NPS for staff and clients and how this affects the clients and how will this help with customer satisfaction and service improvement.
Timestamps:
0:00 - Intro
0:35 - Understanding the concept of having the Net Promoter Score (NPS) in your firm
2:06 - What is an ethical letter?
2:31 - The importance of using NPS for your staff and clients
8:54 - How does NPS affect you and the clients
10:28 - What to do if your clients are not happy?
12:21 - Tips for managing client expectations
13:51 - Some NPS software applications to use
14:32 - What is the ideal time to send NPS
16:58 - How to take action
Quotations:
“We should be embracing continuous improvement because you won’t know what you need to improve unless you ask and get some feedback.” - Ed Chan
“Problems in any business happen, it doesn’t matter what business you are, and research has found it’s how you respond to the problem.” - Jamie Johns
“You talk to the client and you get a 10, you don't talk to the client, you get a 4. I mean that's really all it is.” - Tim Causbrook
USEFUL LINKS:
- Download FREE eBook: The Accountant's 7-Hour Workweek Playbook
GET IN TOUCH!
Website: www.wizementoring.com
Facebook: https://www.facebook.com/wizementoring/
Twitter: https://twitter.com/wizementoring
Linkedin: https://www.linkedin.com/company/wizementoring/
Instagram: https://www.instagram.com/wize.guys/?hl=en
Email: [email protected]
Download the full transcript here.
________________
PS: Whenever you’re ready... here are the fastest 4 ways we can help you fix and grow your accounting firm:
1. Take the Wize Accountants Scale Scorecard – Find out your potential to scale and the next steps you should follow – Start Your Scorecard
2. Download our famous Wize Freedom Strategy Map for FREE - Find out the 96 projects every firm owner must implement to build a $5M+ firm that can run without them - Download here
2. Need to Hire right now? Book a 1:1 FREE discovery call with our WizeTalent hiring coaches to help find your next team member the Wize Way – Click Here
4. Book a 1:1 Wize Discovery Session – Spend 30mins with our Wize CEO, Jamie Johns, a $7M firm owner who is ready to give you his entire business plan to build a firm that can run without you – Find out more here
Next Episode
Episode 55: How to up skill grad accountants and bookkeepers to intermediate/ senior level in 12 weeks flat
Episode 55: How to up skill grad accountants and bookkeepers to intermediate/ senior level in 12 weeks flat
In this episode of The Wize Guys Podcast, Ed Chan together with Kristy Fairbairn, one of the Wize Mentors is joined by TMS Eng Sivieng, our resource speaker for this session.
Eng shares her framework for developing staff and discusses her focus on training, as well as the challenges she has faced. The group also explores the advantages of choosing fresh graduates over junior, intermediate, and senior accountants. Tune in for valuable insights on staff development in accounting practices!
Timestamps:
0:00 - Intro
0:59 - Eng Sivieng from TMS Financial Services
2:49 - WizeMarket: Practical Training Programs for Junior & Senior Accountants
7:30 - Understanding the framework and 4Ps
13:51 - How do find time in building a training framework
16:46 - Tips for training your people
21:59 - Why do you prefer fresh graduates over junior, intermediate, and senior accountants?
24:06 - How to be a successful practitioner?
Quotations:
"The process doesn't take long, but the preparation station normally takes longer." - Eng Sivieng
"You really have to [empower them] because they're very smart already. You have to be able to empower them to be able to bring out their goodness and talent." - Eng Sivieng
"It's okay to not know some things. If you'd open up and you speak up, you ask, learn more, you can gain more." - Eng Sivieng
"The more confidence they build, the more competence they have." - Eng Sivieng
USEFUL LINKS:
- WizeMarket: Take your firm to the next level! https://www.wizementoring.com/wize-market/
- Download FREE eBook: The Accountant's 7-Hour Workweek Playbook
GET IN TOUCH!
Website: www.wizementoring.com
Facebook: https://www.facebook.com/wizementoring/
Twitter: https://twitter.com/wizementoring
Linkedin: https://www.linkedin.com/company/wizementoring/
Instagram: https://www.instagram.com/wize.guys/?hl=en
Email: [email protected]
Download the full transcript here.
________________
PS: Whenever you’re ready... here are the fastest 4 ways we can help you fix and grow your accounting firm:
1. Take the Wize Accountants Scale Scorecard – Find out your potential to scale and the next steps you should follow – Start Your Scorecard
2. Download our famous Wize Freedom Strategy Map for FREE - Find out the 96 projects every firm owner must implement to build a $5M+ firm that can run without them - Download here
2. Need to Hire right now? Book a 1:1 FREE discovery call with our WizeTalent hiring coaches to help find your next team member the Wize Way – Click Here
4. Book a 1:1 Wize Discovery Session – Spend 30mins with our Wize CEO, Jamie Johns, a $7M firm owner who is ready to give you his entire business plan to build a firm that can run without you – Find out more here
The Wize Way - Episode 54: Understanding the Context of ‘No Bypass Policy’ for Your Accounting Team Structure
Transcript
Brenton Ward: Jamie, just in terms of implementation and practical insights, any of the vault resources or tools that come to mind that can help best assist with this with the training? So we've obviously got the knowledge for the practice owners on deep and narrow team structure, but anything that you can think of as part of the training process with the team?
Jamie Johns: Yeah, I think one of the most important things in a deeper narrow team structure
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