The Support Helpdesk - Episode 2 - Making the Most of 1:1s

Episode 2 - Making the Most of 1:1s

08/13/19 • 35 min

Bill is joined by Jon McCartie from Heroku and Sarah Bellamy, an executive coach, to talk about how to make the most of meetings with your manager especially when everything is “ok”.

Guest experts: Jon McCartie (@jmccartie) Sarah Bellamy (@sarahrichie)

Music by Flavio Mangione

Bill is joined by Jon McCartie from Heroku and Sarah Bellamy, an executive coach, to talk about how to make the most of meetings with your manager especially when everything is “ok”.

Guest experts: Jon McCartie (@jmccartie) Sarah Bellamy (@sarahrichie)

Music by Flavio Mangione

Previous Episode

Episode 1 - To Round Robin or Not?

Bill and Mercer are joined by Ben McCormack from Full Story to talk about round robin queue management and other possible alternatives.

Guest Expert: Ben McCormack (@benmccormack), Director of Support at Full Story.

Caller: John Cason (@johncason)

“Why You Should optimize Customer Support for Queue-Based Performance” by Ben McCormack

Next Episode

Episode 3 - Outsourcing Tier 1 Tickets

Bill and Mercer are joined by Jim Coe, formerly of The Yeomen, and Conor Pendergrast from Expensify to talk about how to consider your goals and weigh your options when exploring outsourced support.

Guest experts: Jim Coe (jamespcoe.com) Conor Pendergrast (conorpendergrast.com)

Music by Flavio Mangione