How Hannah Nguyen writes $86M and is Home For Dinner Time Every Night
12/06/19 • 32 min
Hearing Hannah Nguyen’s story will be aspirational for many - and rightly so. She is shooting the lights out with her volumes, though she is far from resting on her laurels.
Currently writing around $86 M with a goal of $100M (and then $150M), Hannah and her team operate with precision and structure to enable deals to flow smoothly through their well-oiled machine without every task being reliant on Hannah’s personal effort.
If you think of a surgical team, which has the prep-nurses, the surgeon and the post-operation support, that’s much like Hannah’s setup. Where Hannah is the surgeon and sets the tone for how the business operates.
Impressively, her last appointment time slot is at 4 pm, and clients find a way to fit around her schedule, not the other way round.
As you’d expect, Hannah has a strong grasp of loan structuring and though has a highly tuned loan submission process, in my opinion, what’s even more impressive is her capacity to guide and empower her team members to perform their role to the best of their ability.
This skill earns her loyalty, and moreover, gives her the confidence that clients will be well serviced, and provides her with the opportunity to have a work-life balance where she can enjoy the other responsibilities in her life.
Hearing Hannah Nguyen’s story will be aspirational for many - and rightly so. She is shooting the lights out with her volumes, though she is far from resting on her laurels.
Currently writing around $86 M with a goal of $100M (and then $150M), Hannah and her team operate with precision and structure to enable deals to flow smoothly through their well-oiled machine without every task being reliant on Hannah’s personal effort.
If you think of a surgical team, which has the prep-nurses, the surgeon and the post-operation support, that’s much like Hannah’s setup. Where Hannah is the surgeon and sets the tone for how the business operates.
Impressively, her last appointment time slot is at 4 pm, and clients find a way to fit around her schedule, not the other way round.
As you’d expect, Hannah has a strong grasp of loan structuring and though has a highly tuned loan submission process, in my opinion, what’s even more impressive is her capacity to guide and empower her team members to perform their role to the best of their ability.
This skill earns her loyalty, and moreover, gives her the confidence that clients will be well serviced, and provides her with the opportunity to have a work-life balance where she can enjoy the other responsibilities in her life.
Previous Episode
Luke Howes Shares How He Founded Bankstatements.com.au
Luke Howes is the typical story of an ‘overnight success’ 15 years in the making.
Better known as the founder of bankstatements.com.au, in our interview, Luke gives us the back story that brought us his fantastic innovation that now provides value for thousands of brokers and tens of thousands of clients alike.
Immersed in the entrepreneurial world for the better part of his working life, Luke readily admits that bankstatements.com.au was born out of continually listening to the market, tweaking and refining tech solutions until they landed on something ‘big’ (aka a ‘unicorn’ in the world of tech).
And like many a small business owner, Luke learned on the job through trial and error. He advises that while tech isn’t his strong suit, he was fortunate to have a brother who he partnered with to co-create their vision.
Experiencing rapid growth, Luke quickly found himself needing to hire, lead, promote, sell & delegate so he could build the business.
Luke’s story is a parallel for many brokers who also experience the challenges that arise at various points in their business, and I hope you enjoy his forthrightness, energy and get inspired about taking your business to the next level.
Next Episode
How Otto Dargan went from a business of 1 to more than 150
When Otto Dargan started his mortgage broking journey, he had a modest vision of having 3 staff members and to service a local client base.
But, while trekking in Nepal, he broadened his horizons in more ways than one. With a more worldly view, he came back to Australia inspired about what else was possible.
With the newfound energy, he started experimenting with his business, and though not all experiments worked out, he failed often enough and quick enough to let go of the bad ideas and follow through on the good ones.
These days, his company, Home Loan Experts looked very different from those early days. With 150+ staff in Australia and Nepal, he operates an efficient, effective business from their Sydney office.
In a complementary way, Otto’s approach to business reminds me of Frederick Winslow Taylor, father of the principles of ‘scientific management’, as Otto, just like Frederick before him, has mapped out the various functions of the role to ensure the broker maximises their revenue per hour worked with all other functions being looked after by their support staff.
Further to this, Home Loan Experts have set up a significant Nepalese based operation that provides white-labelled loan processing and credit analyst services for brokers.
If you’d like to find out more about the services available from Home Loan Experts, you can contact Otto via his email.
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