From Frontline to C-Suite: Effective Communication Strategies with Ron Thurston

S1:E9 Bridging the Gap: Communication from Floor to Corporate with. Ron Thurston

In this episode, hosts Ricardo Belmar and Casey Golden speak with Ron Thurston, co-founder of Ossy and author of 'Retail Pride'. Thurston shares his wisdom on essential skills for retail executives and discusses empathetic communication between corporate and store teams. He emphasizes the three pillars of success: empathy, curiosity, and focus. By understanding and addressing the concerns of frontline workers, retail leaders can build trust and foster a collaborative environment. Thurston also highlights the impact of the hiring process on employee satisfaction and the importance of recognizing the distinct roles within a retail organization. Join the conversation as Thurston shares strategies to enhance the retail experience from recruitment to customer interaction.

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Meet your hosts:

Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360 named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Swag, Tag and Brag from the album Beat Hype, written by Heston Mimms, published by Imuno.