The Not-Boring Tech Writer - Introducing The Not-Boring Tech Writer Reboot

Introducing The Not-Boring Tech Writer Reboot

01/09/25 • 12 min

Meet our new host Kate Mueller and get the inside scoop on how The Not-Boring Tech Writer (TNBTW) will work moving forward.

Kate Mueller is the Documentation Goddess of KnowledgeOwl, a seasoned technical writer and owner of knowledgewithsass, a knowledge management coaching service. She’s written and maintained documentation for companies in broadcasting, financial services, IT, and software for 15+ years. She’ll be hosting TNBTW moving forward.

In this episode, Kate discusses her vision for TNBTW: a podcast dedicated to everyone who is writing technical documentation, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yourself somewhere in the gray area between technical communications and general writing—the TNBTW reboot might be your new favorite podcast. Kate talks about her own imposter syndrome using the tech writer label and recounts her tech writer villain origin story.

We plan to release two episodes per month: one episode will maintain the traditional TNBTW format of interviewing a guest and focusing on useful skills or tools that can help you improve your tech writing skills; the other episode will be a behind-the-scenes look into what Kate’s working on, struggling with, or thinking about in her daily tech writing life.

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Contact The Not-Boring Tech Writer team:

We love hearing your ideas for episode topics, guests, or general feedback:

Email: [email protected]
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Contact Kate Mueller:

Contact KnowledgeOwl:

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Transcript

Kate Mueller: [00:00:04] Welcome to The Not-Boring Tech Writer, a podcast sponsored by KnowledgeOwl. Together, we explore topics and hear from other writers to help inspire us, deepen our skills, and foster our distinctly not-boring tech writing community.
In today's episode, we relaunch the podcast and introduce you to our new (and hopefully not-boring) host. Spoiler, I'm neither Jacob nor Jared. My name is Kate Mueller. Hi, nice to meet you. When KnowledgeOwl decided to relaunch The Not-Boring Tech Writer, they asked me to serve as the host and my first thought was immediate panic. Am I a real enough tech writer to host this show? I feel more like a 'Pinocchio' tech writer. What if everybody figures it out? I'm not formally trained in technical communication or technical writing, and I do have formal training in both writing, generally at an information management, but I've never been super confident or comfortable with the title of tech writer. I've been doing technical writing for at least the last 15 years. I started with documenting databases I designed and built for coworkers to give them instructions on how to use them. Then I moved into user guides for third party software my company used, and eventually ended up writing support documentation for the software companies I worked for. I've helped write app copy and microcopy in two software products. I've written release notes and product newsletters and 'Getting Started' guides, and I've taken thousands of screenshots. Working at KnowledgeOwl, I've brainstormed and advised customers on all kinds of things, including information architecture, content best practices, authoring and auditing processes, and getting buy-in and managing new knowledge base rollouts. I've created the first formal knowledge based places. I've migrated from one knowledge platform to another. I've trained people, I've mentored younger writers. I've spent the last 15 years taking complicated, highly technical tools and breaking them into easier to understand components. I've written documentation for technical and non-technical users and I've had to find ways to explain and simplify things that, 48 hours before, I'd never even heard of.

Kate Mueller: [00:02:26] These are all valuable technical writing skills, but I still kind of felt like an imposter offering to host a podcast about tech writing. I can't really say why I didn't feel technical enough to host this podcast. I guess, I don't write code, so there's that. I've never created a DOCSIS code pipeline from scratch. I'm not very good with using automating tools or anything that involves code, especially conditionals and loops, and I haven't been formally trained on it. I didn't go get a...

Meet our new host Kate Mueller and get the inside scoop on how The Not-Boring Tech Writer (TNBTW) will work moving forward.

—

Contact The Not-Boring Tech Writer team:

We love hearing your ideas for episode topics, guests, or general feedback:

Email: [email protected]
Bluesky

Contact Kate Mueller:

Contact KnowledgeOwl:

—

Transcript

Previous Episode

Tech Writer Advocacy and Managing Write the Docs with Swapnil Ogale

In this episode I’m talking to Swapnil Ogale, a Technical Writer Advocate for Redocly based in Melbourne, Australia, who is also a Community and Conference Manager for Write the Docs. He gives us the inside scoop on arranging Write the Docs events conferences both in-person and online, and talks to us about the importance of advocacy for technical writers.

The Not-Boring Tech Writer - feedback survey

Twitter - Swapnil Ogale

LinkedIn - Swapnil Ogale

Write the Docs

Next Episode

Developer collaboration with Lorna Mitchell

In this episode, I’m talking with Lorna Mitchell, a technology leader, published author, tech blogger, and developer experience expert who is passionate about APIs and developer tools. We talk about why developers writing docs is good for both your devs and your docs, the best ways to build successful collaboration with developers, and more!

Lorna and I discuss her background as a developer who started doing documentation for her own resources and gradually moved into developer relations, developer advocacy, and developer experience. We chat about the wide range of writing she’s tackled–including books, readmes, and her blog–and why developers need to write to improve their skills.

We also discuss strategies tech writers can use to facilitate good collaboration with developers, including treating their role more as editors rather than writers; having a clearly-defined process with discrete, well-scoped requests for contributions; creating content type templates to streamline contributions; and having a second, shorter style guide for developers.

About Lorna Mitchell:

Lorna is based in Yorkshire, UK; she is a technology leader and developer experience expert who is passionate about APIs and developer tools. She is also a published author and regular blogger, sharing her insights on a variety of tech-related topics. Lorna serves on the OpenUK board, is on the Technical Steering Committee for OpenAPI specification, and maintains open source projects.

Resources discussed in this episode:

Lorna’s developer style guide
Diátaxis for content types
Write the Docs’ Docs as Code resources
Tanya Reilly’s Being Glue

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Contact The Not-Boring Tech Writer team:

We love hearing your ideas for episode topics, guests, or general feedback:

Contact Kate Mueller:

Contact Lorna Mitchell:

Contact KnowledgeOwl:

KnowledgeOwl.com

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Transcript:

Kate Mueller: [00:00:01] Welcome to the Not-Boring Tech Writer, a podcast sponsored by KnowledgeOwl. Together, we explore topics and hear from other writers to help inspire us, deepen our skills and foster our distinctly not boring tech writing community. Hi, I'm Kate Mueller. In today's episode, I talk with Lorna Mitchell. Lorna is a technology leader, published author, tech blogger, and developer experience expert who is passionate about APIs and developer tools. We talk about why developers writing docs is good for both your devs and your docs, and the best ways to build successful collaboration with developers. Welcome everyone! My guest today is a woman who I first discovered through a 'write the docs' talk, who made open API and API documentation actually makes sense and seem like a reasonable form of documentation. And as somebody with no background in API stuff, I figured, you know, if I need to interview somebody who qualifies as not boring, anyone who can make API docs feel not boring feels like someone I should have on the show. So I'm very delighted to welcome Lorna Mitchell to the show today. Hi, Lorna. Welcome.

Lorna Mitchell: [00:00:54] Hi Kate! That is a great intro, thank you so much for having me.

Kate Mueller: [00:00:57] You're welcome. I'm sure you never thought you'd be starting off thinking, wow, what a compliment to be called 'not boring'. But here we are, welcome to the pod. For our listeners, I came from the writing world and accidentally ended up in tech and have ended up writing a fair amount of software and product documentation and a variety of other things. But for me, that was always like an accident. I just sort of ended up here and it's worked. My sense is that you've had the opposite experience, where you started more on the tech side and have accidentally ended up writing some documentation sometimes. Is that true?

Lorna Mitchell: [00:01:35] I think that's a really good reflection. I've always liked words, but I have worked my entire career in software engineering of one kind or another. Along the way, it always seems to be, I've been in charge of multip...