Julie Zhuo on “The Making of a Manager: What to Do When Everyone Looks to You”

07/19/23 • 32 min

The Next Chapter by American Express Business Class

The role of a manager is to lead with purpose, streamline processes and motivate teams. But what does success look like for those new to the role? Asking questions, being curious and listening to your team is one place to start. In “The Making of a Manager: What to Do When Everyone Looks to You,” Julie Zhuo identifies the next moves in a playbook for first-timers growing into the position. In this episode of the podcast “The Next Chapter” by American Express Business Class, Zhuo and host Cardiff Garcia discuss which tools can help new managers to lead confidently and thrive.

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Susan Cain on “Quiet: The Power of Introverts in a World That Can’t Stop Talking”

Ever notice that extroverts get more shine than introverts? In her book, "Quiet: The Power of Introverts in a World That Can’t Stop Talking," Susan Cain gives introverts center stage by showing how much they lose each time we undervalue them. Through research and interviews with extraordinary people, "Quiet" changes the narrative around introverts and, more importantly, transforms how they see themselves. In this episode of the podcast "The Next Chapter" by American Express Business Class, Cain and host Cardiff Garcia discuss how introverts thrive in the workplace and excel in surprising ways.

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