How to Deliver Tough News or Changes to Clients: A 3-Step Process

09/24/23 • 22 min

Ever found yourself in a tight spot trying to communicate those tricky changes to your clients? Whether it's a price hike, a shift in your working hours, or a new booking system, I get it—it's daunting. But guess what? In this episode, I'm diving deep into a foolproof 3-step process that's helped hundreds of hairstylists, just like you, navigate these waters with confidence and grace.

First up, we chat about the importance of choosing the right vehicle for your message. Spoiler alert: blasting it on social media might not be the best idea. Instead, think email blasts and one-on-one chats. But remember, it's not just about the message—it's about the delivery. Keep it upbeat, client-centric, and focus on the benefits. After all, in the beauty industry, it's all about ensuring your clients feel valued and understood.

But what if you face pushback? Don't sweat it. I'll walk you through handling objections with empathy, without compromising on your business decisions. Sometimes, it's about explaining your side of the story, and other times, it's about helping clients find what's best for them—even if it means parting ways.

Remember this: changes are inevitable. But with the right approach, they can be opportunities for growth, both for you and your clients. So, if you're ready to level up your client communication game, tune in and let's get started!

Let's connect on Instagram!

Let's connect on Instagram!

Previous Episode

Why I Removed My Online Booking Link

Ever thought about the safety and efficiency of your online booking system? In this episode of The Modern Hairstylist Podcast, I dive deep into my personal experience and the pivotal moment that made me rethink my online booking strategy. If you've plastered that 'Book Now' button all over your social media, this episode is a must-listen.

In a world where digital presence is paramount, especially in the beauty industry, we often prioritize convenience over safety. I share a chilling encounter that made me realize the potential dangers of having my salon address, phone number, and schedule accessible to everyone. But it's not just about safety; it's also about ensuring you're attracting the right clients and maximizing your time efficiency.

Here are the key takeaways from this episode:

Safety First: The importance of vetting clients and the potential risks of public online booking.
Time is Money: The true value of your time and why every successful CEO prioritizes time efficiency.
Streamlining the Booking Process: How to ensure clients book the right services without the back-and-forth.
Digital Forms & Automation: The benefits of a digital consultation form and how it can elevate the client experience.
The New vs. Existing Client Journey: Differentiating the client experience and the power of a client-only app.

Join me as I break down the benefits of rethinking your online booking strategy, ensuring you're not only safe but also working smarter, not harder. Whether you're a seasoned stylist or just starting out, this episode is packed with insights that can transform your business approach. And remember, it's not just about getting clients in the chair; it's about ensuring every interaction is efficient, safe, and tailored to their needs.

Let's connect on Instagram!

Next Episode

High Level View of a Successful, Automated, Hands-Off Beauty Business

Ever wondered how to truly systematize your beauty business?
Dive into this episode where I unveil the secrets behind a successful, automated, hands-off beauty business. Imagine a world where clients find you, trust you, and book with you without the back-and-forth hassle. It's not just a dream; it's entirely possible!

In this episode, I break down the importance of a stellar client experience that starts way before they even step into your salon. It's not just about the amenities or the cool drinks; it's about creating a personalized experience that sets you apart in the beauty industry. And guess what? You don't have to sacrifice your personal touch when you automate and systematize. In fact, it enhances the client experience, ensuring consistency and professionalism every single time.

But how do you make this dream a reality without burning out? I delve deep into the power of leveraging technology to streamline operations, from booking to client communication. Say goodbye to those time-sucking admin tasks and hello to scalability and growth. With the right systems in place, you can focus on what truly matters, serving your clients and growing your business.

The beauty industry is evolving rapidly, and staying ahead of the curve is crucial. Whether you're an independent stylist or dreaming of scaling up, this episode is packed with actionable insights to transform your business. And if you're hungry for more, check out my Pre Visit Pathway Programme at hunterdonia.com, where I guide you step-by-step to achieve the automated beauty business of your dreams.

So, if you're ready to elevate your beauty business, tune in, and let's get started.

Let's connect on Instagram!