33 - Diversity and Inclusion Benefit Everyone: Have the Conversation - Amara Hunt

04/22/19 • 32 min

In today's episode, Bart Egnal speaks with Amara Hunt, Director of Diversity & Inclusion Programs at The Humphrey Group. They talk about managing unconscious bias and the importance of initiating and continuing to have conversations about diversity and inclusion. Amara specializes in corporate social responsibility (CSR) policy. She has extensive knowledge of CSR trends, best policies and practices, and strategies. Amara led the revitalization of The Humphrey Group's Taking The Stage program, designed to help women be seen and heard as leaders. Here are some moments from their conversation: Taking the Stage program. (6:04) Discussion shift: Women's agency to organizations/"the system." (8:46) / (9:33) The numbers. (11:23) Create structures that support inclusion. (12:49) Prepare for the conversation. (16:58) Educate yourself and your senior leaders. (18:01) Think about your own implicit bias. (21:15) Have courage to change the status quo. (23:41) Success comes from conversations and training. (25:35) Inclusion benefits everyone. (27:47) Listen now to hear more! Take Harvard's implicit bias test: https://implicit.harvard.edu/implicit/canada/takeatest.html -- Listen on Apple Podcasts, Stitcher, Soundcloud and Google Podcasts.

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32 - Enabling Brands to Inspire - Jordan Ekers

We have a new release on the Inspire Podcast! Bart Egnal speaks with Jordan Ekers, Co-founder and Chief Customer Officer of Nudge Rewards, a software company that facilitates communication between senior leaders and frontline staff. They talk about the Nudge app and empowering associates in the retail and hospitality industry to deliver an exceptional customer experience. Jordan is focused on designing behaviour change solutions for the enterprise and consumer market. Here are some moments from their conversation: What is Nudge Rewards? (2:59) Inspiring frontline associates through the Nudge app. (4:21) Retail/hospitality industry previously invested only in customer experience. (7:51) Engaged associates = improved customer experience. (10:55) Create culture where front line is engaged - Lululemon example (11:38). Mission, vision, values. (12:40) Creating the employee experience. (18:56) Two-way communication; associates have a voice. (21:18) Cold beverage case study. (22:16) Value employee feedback. (24:15) Companies must communicate with a purpose. (25:17) Role of employees in brand success. (27:44) Listen now to hear more! Learn more about Nudge: https://www.nudgerewards.com/product/ -- Listen on Apple Podcasts, Stitcher, Soundcloud and Google Podcasts.

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34 - Be Vulnerable If You Want To Lead - Paul Carroll

Today on the Inspire Podcast, Bart Egnal speaks with Paul Carroll, Head of Operational and Process Improvements, Global Wholesale Operations at Scotiabank and Managing Partner at Pathfinder Leadership Associates. They talk about how vulnerability is key to inspiring as a leader and building trust and rapport with others. Paul previously spent 25 years in the Canadian Armed Forces. He commanded squadrons and retired with the rank of Major. He brings this experience to his work at Pathfinder Leadership Associates, providing experiential training to the corporate world. Here are some moments from their conversation: Defining vulnerability. (4:04) Building trust. (5:58) Being vulnerable builds trust - military training story. (6:58) Collective model of leadership - Blackwater Retreat story. (8:49) Moving into role at bank. (12:36) Openness to different perspectives. (14:40) How to be relatable: test and adjust. (16:58) Lead by example: show that vulnerability is good. (20:40) Open up different channels of communication. (21:30) Create comfortable spaces to express ideas. (23:41) Recognize flaws and work collectively. (25:03) Listen now to hear more! Learn more about Pathfinder Leadership Associates: http://www.pathfinderleadership.ca/ -- Listen on Apple Podcasts, Stitcher, Soundcloud and Google Podcasts.