
John Di Julius
08/18/20 • 55 min
Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service.
John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode:
- CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining
- John's CX Executive Academy - 10 commandments which include: Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership
- CX Coaching -licensing methodology to coaches
- What is “A Daymaker”?
- Importance of emotional intelligence
- Soft skills training
- Mentoring-value of it
- Quality of life now rather than someday
- Money does not produce passion, passion produces money
- John’s Personal vision statement: "To live an extraordinary life so that countless others do”
- John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: https://customerservicerevolution.com/
John's Books:
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
What's the Secret?: To Providing a World-Class Customer Experience
The Best Customer Service Quotes Ever Said
John's Favourite Book: From the Ground up by Howard Schultz
Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius
Links:
The DiJulius Group Site - https://thedijuliusgroup.com/ The Customer Service Revolution - https://thedijuliusgroup.com/project/customer-service-revolution/ www.facebook.com/thedijuliusgroup www.youtube.com/dijuliusgroup Twitter: @johndijulius Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/ee100-john-di-julius/Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service.
John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode:
- CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining
- John's CX Executive Academy - 10 commandments which include: Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership
- CX Coaching -licensing methodology to coaches
- What is “A Daymaker”?
- Importance of emotional intelligence
- Soft skills training
- Mentoring-value of it
- Quality of life now rather than someday
- Money does not produce passion, passion produces money
- John’s Personal vision statement: "To live an extraordinary life so that countless others do”
- John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: https://customerservicerevolution.com/
John's Books:
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
What's the Secret?: To Providing a World-Class Customer Experience
The Best Customer Service Quotes Ever Said
John's Favourite Book: From the Ground up by Howard Schultz
Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius
Links:
The DiJulius Group Site - https://thedijuliusgroup.com/ The Customer Service Revolution - https://thedijuliusgroup.com/project/customer-service-revolution/ www.facebook.com/thedijuliusgroup www.youtube.com/dijuliusgroup Twitter: @johndijulius Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/ee100-john-di-julius/Previous Episode

Nathanael Zurbruegg
In this weeks episode we talk with Nathanael Zurbuegg who has been pronounced dead on six occasions! He is also the founder and CEO of “Unlimit You“ and non-profit Organisation “Live Life to the Fullest“. He is a multiple award winning global inspirational speaker who is passionate about inspiring, empowering and to bring transformation to people from all walks of life!
From an incurable chronic illness and medical prognosis “He should be death six times by now” to an entrepreneur, global inspirational speaker and coach. Some items discussed in this episode:
- Chronically ill for 30 years and been through 3 failed kidney transplants and over 4300 Dialysis treatments so far, plus 3 lung infections.
- As a coach, challenging the status quo but also remaining patient to help people to overcome their current situations.
- Speaking for non profits without a high budget
- Building programmes to help parents
- Moving to Sydney in Australia to study in a Leadership college
- The Stroke he had at 3 years old that led to 2 weeks in coma
Next Episode

Introductory episode for Happy Vs Flourishing
Welcome to the introductory episode of Happy Vs Flourishing with Tony Winyard and co-host for this episode, Morton Patterson.
You may notice on the podcast artwork, many words and phrases within bubbles? In this episode we explore what those words/phrases mean in relation to this podcast and learn more about what the podcast is about and what things will be covered in future episodes.
The words featured on the artwork are:
Zest Justice Eudaimonia Arête Optimal breathing Energy Wisdom Increasing good stress Compassion Sleep quality Providing value Amor Fati Integrity Ludus Optimus Ancestral health Moderation Emotional intelligence Functional medicine Best version of yourself Exceeding expectations Self-mastery Philia Quantity-of-sleep Anti-fragile Temperance Self-worth Storge Agape Empathy Memento Mori Laughter Meditation Pragma Courage Curiosity Carpe Diem Regular Movement Reducing bad stress Philautia Nutrition Relaxation Dance Music Exercise Focus Present Love Listen The 4th sector Mitochondria Play Recovery Gratitude Deo Valente Equanimity The Golden Mean Attention Hope Celebrating Yes and... Ikigai Encouraging Kaizen Over the next few months there are some episodes lined up with some fascinating guests that will answer questions such as;- Why does our footwear cause us so many postural problems?
- How can we be kinder to ourselves and to others?
- Do you know how much damage soap causes to your skin and microbiome?
- What simple changes can you make to improve sleep quality and mood which also reduce medication and pain?
- How we can learn to understand other peoples actions and thoughts for better relationships in business and social.
Laughter Yoga in the UK and globally - https://laughteryoga.org/
Some details on co-host Morton Patterson:
He is the founder of Morton Patterson Consulting, an independent Business Consultancy based in London, incorporating the internationally renowned Marshall Goldsmith Stakeholder Executive Coaching certification. Before successfully launching his own business, Books Talk Too, one of the first niche audiobook business in the UK, he worked as an IT Consultant for Ernst & Young in London. He returned to consulting several years later and started advising companies in Professional Services, Technology, Construction, and Health Care. Some of his clients have included Grant Thornton, East London Business Place and the Canary Wharf Group. Morton's expertise focuses on Value Pricing, helping clients to sell on value and not price to increase profitability. His portfolio of services includes Coaching, Consulting, Training, Facilitation and Keynote Speaking. The programmes on offer are: Ask Morton, The Know Your Value Pick and Mix and The Know Your Value Business Development Action programme. He is also a writer who writes a weekly memo called the 'Morton Patterson Business of Value Memo' and was a contributing author in the book Translating Coaching Codes of Practice. He is an excellent facilitator, listener and first-class communicator, who has delivered seminars in the UK and abroad on Business growth, Knowing Your Value and Charging Your Worth. To sign up for his weekly memo: https://mortonpatterson.com/contact/ Links: Web: https://mortonpatterson.com Twitter: https://twitter.com/mortonpatterson LinkedIn: www.LinkedIn.co/in/mortonpatterson Happy Vs Flourishing links: (some of this will be renamed in the next few days!) www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/hvf001-introductory-episode/If you like this episode you’ll love
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