Unlocking the Power of Inclusion
02/17/23 • 33 min
Summary:
On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the role of inclusion policies and practices and how team building promotes leadership development. They discuss how to establish an atmosphere of diversity in the workplace, the benefits of inclusion in the service industry, and what character traits produce effective leaders.
Unlock your true potential with us today!
Show Notes:
(1:07) Introducing Jim
(5:04) Inclusion’s Influence on Team Building
(8:03) Developing Inclusion in the Workplace
(10:18) What Makes an Inclusive Policy Good
(12:53) The Benefits of Inclusion on Leadership
(15:46) Measuring Inclusion Success
(22:22) Fostering an Inclusive Atmosphere
(24:53) Recruiting Focused on Diversity
(27:16) Individuals Who Make Effective Leaders
(31:09) Essential Inclusion Practices
Links:
CGP Maintenance and Construction Services
Quotes:
“The reality is we never had exclusionary behavior. Our core values and who we are has always been inclusive. It’s always been diverse from our offerings to who we employ and work with. It’s always been at our very core, this is who we are.” - Jim Robinson, (5:32)
“We included people that certainly were not leaders when we drafted them into the program, and we did that openly. We said, ‘We want you because we can help. We can grow. We can expand. And we can change lives.’ And that’s from inclusion.” - Jim Robinson, (13:06)
“When you serve at a high level, you’re served at a high level. When you give something, you get it. That’s the only way it happens. And when you start serving at a high level, you can’t outrun the level of serving you’re going to receive. It’s a reciprocal thing in a natural, organic way.” - Jim Robinson, (17:48)
“You have to master following. Before you can be a leader, you’re following at a mastery’s level. And if you follow really well, you’re going to be able to line up and start doing the leadership thing.” - Jim Robinson, (29:56)
Summary:
On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the role of inclusion policies and practices and how team building promotes leadership development. They discuss how to establish an atmosphere of diversity in the workplace, the benefits of inclusion in the service industry, and what character traits produce effective leaders.
Unlock your true potential with us today!
Show Notes:
(1:07) Introducing Jim
(5:04) Inclusion’s Influence on Team Building
(8:03) Developing Inclusion in the Workplace
(10:18) What Makes an Inclusive Policy Good
(12:53) The Benefits of Inclusion on Leadership
(15:46) Measuring Inclusion Success
(22:22) Fostering an Inclusive Atmosphere
(24:53) Recruiting Focused on Diversity
(27:16) Individuals Who Make Effective Leaders
(31:09) Essential Inclusion Practices
Links:
CGP Maintenance and Construction Services
Quotes:
“The reality is we never had exclusionary behavior. Our core values and who we are has always been inclusive. It’s always been diverse from our offerings to who we employ and work with. It’s always been at our very core, this is who we are.” - Jim Robinson, (5:32)
“We included people that certainly were not leaders when we drafted them into the program, and we did that openly. We said, ‘We want you because we can help. We can grow. We can expand. And we can change lives.’ And that’s from inclusion.” - Jim Robinson, (13:06)
“When you serve at a high level, you’re served at a high level. When you give something, you get it. That’s the only way it happens. And when you start serving at a high level, you can’t outrun the level of serving you’re going to receive. It’s a reciprocal thing in a natural, organic way.” - Jim Robinson, (17:48)
“You have to master following. Before you can be a leader, you’re following at a mastery’s level. And if you follow really well, you’re going to be able to line up and start doing the leadership thing.” - Jim Robinson, (29:56)
Previous Episode
Uncovering the Impact of Paid Leave Policies on Today's Workforce
Summary:
On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the world of paid leave policies and explore how the great resignation of 2020 changed employers' approach to employee compensation and benefits. They discuss what businesses must consider when designing a policy to remain competitive in the job market and examine the introduction of flexible working options, government incentives for employers who provide paid leave, and potential criteria to measure the success of an organization’s implementation.
Join us for an important discussion on paid leave policies and unlock your true potential today!
Show Notes:
(1:06) Introducing Jim
(4:50) Paid Leave Policy Considerations
(6:57) Paid Leave’s Influence on the Great Resignation
(11:13) Incentives for Employers to Offer Paid Leave
(14:47) Other Forms of Compensation
(22:53) Good vs. Excellent Paid Leave Policies
(24:45) Policies That Benefit the Employee and Employer
(30:15) Monitoring Paid Leave
(31:09) Criteria for Measuring Paid Leave Implementation
(33:13) Closing Question
Links:
CGP Maintenance and Construction Services
Quotes:
“We give more than what the normal in our space is. We’ve always done it that way. We’ve always made it a little bit more interesting than what our verticals are.” - Jim Robinson, (5:31)
“The people that are in our space specifically, they hear that and they desire to come here because of the totality of the packages that they’re going to receive and the treatment they’re going to receive. They know if they’re coming here, we’re going to grow them as an individual.” - Jim Robinson, (9:42)
“When you come in to us, we tell you up front, if you’re not interested in growing, you’re in the wrong company. We really desire to help you find that next gear, that next level.” - Jim Robinson, (13:50)
Next Episode
Exploring Restaurant Facility Management: Leadership, Success Stories, and Career Advancement Strategies with RFMA
Summary:
On this episode of Service Evolution, hosts Shawn Black and Jim Robinson sit down with Bevin McPherson, a regional facilities manager for Inspire Brands, a multi-brand restaurant company whose portfolio includes some of the largest worldwide fast-food restaurants. Bevin is a prominent member of the Restaurant Facility Management Association who shares her insights on leadership, success stories, and strategies for career advancement in restaurant facility management. Throughout the episode, Shawn, Jim, and Bevin explore how RFMA is staying relevant with modern trends and making a positive impact on the restaurant industry. Stay tuned until the end to find out more about upcoming events and how you can get involved with RFMA.
Unlock your true potential with us today!
Show Notes:
(1:25) Introducing Bevin
(5:29) Becoming a Chairperson for RFMA
(8:12) Being Successful
(9:20) Changes in Facility Management
(13:23) Inspiring Industry Stories
(17:09) Strategies for Restaurants
(21:39) Advancing Restaurant Industry Leaders
(25:04) How RFMA Stays Current
(26:51) RFMA’s Impact on the Restaurant Industry
(27:49) The RFMA Annual Conference
(29:14) Closing Thoughts
Links:
CGP Maintenance and Construction Services
Quotes:
“I wanted to continue serving. I feel like it’s really rewarding. And to see the results of that through the conference, through the calls, and seeing the members bring up something in one committee and then seeing it to fruition is really rewarding.” - Bevin McPherson, (7:04)
“With the labor shortages and everything, you still want that personal touch. All those companies out there, the way they treat people when they come through the drive-through or in the restaurant, that personal touch is everything.” - Bevin McPherson, (11:14)
“Nobody is holding information. Nobody doesn’t want to share. And that’s what I’ve found to be the biggest help. You can give anybody a call...If you just open up and open that door, they will help you.” - Bevin McPherson, (22:49)
“That’s what we're always looking for is new ideas. We continue to talk about technology and all these youngsters coming up or people that are new to the industry and have different ideas, different outlooks, and we look at the same thing everyday and we’re like, ‘How do we solve this problem?’ And new ideas help everybody in the industry.” - Bevin Mcpherson, (26:04)
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