Unlocking the Power of Inclusion

Summary:

On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the role of inclusion policies and practices and how team building promotes leadership development. They discuss how to establish an atmosphere of diversity in the workplace, the benefits of inclusion in the service industry, and what character traits produce effective leaders.

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Show Notes:

(1:07) Introducing Jim

(5:04) Inclusion’s Influence on Team Building

(8:03) Developing Inclusion in the Workplace

(10:18) What Makes an Inclusive Policy Good

(12:53) The Benefits of Inclusion on Leadership

(15:46) Measuring Inclusion Success

(22:22) Fostering an Inclusive Atmosphere

(24:53) Recruiting Focused on Diversity

(27:16) Individuals Who Make Effective Leaders

(31:09) Essential Inclusion Practices

Links:

Shawn Black

Jim Robinson

CGP Maintenance and Construction Services

Quotes:

“The reality is we never had exclusionary behavior. Our core values and who we are has always been inclusive. It’s always been diverse from our offerings to who we employ and work with. It’s always been at our very core, this is who we are.” - Jim Robinson, (5:32)

“We included people that certainly were not leaders when we drafted them into the program, and we did that openly. We said, ‘We want you because we can help. We can grow. We can expand. And we can change lives.’ And that’s from inclusion.” - Jim Robinson, (13:06)

“When you serve at a high level, you’re served at a high level. When you give something, you get it. That’s the only way it happens. And when you start serving at a high level, you can’t outrun the level of serving you’re going to receive. It’s a reciprocal thing in a natural, organic way.” - Jim Robinson, (17:48)

“You have to master following. Before you can be a leader, you’re following at a mastery’s level. And if you follow really well, you’re going to be able to line up and start doing the leadership thing.” - Jim Robinson, (29:56)