176 The One About Tagged Polymer Technologies
01/08/21 • 57 min
As water treatment professionals, we must continue to expand on our knowledge of the industry. Learning from others in the industry is a great way to do that! One key aspect of the water treatment industry is understanding polymers. Many of us regularly use these products but have no idea how they are created and where they come from
On the podcast today, we are joined again by Mike Standish, co-founder of Radical Polymers. Mike has over 28 years of experience in polymer additive design and development. Before forming Radical Polymers, Mike served in technical and business leadership roles within global, publicly-traded chemical companies. He is responsible for developing and patenting industry-leading polymers for use in the water treatment, oilfield, and detergent industries.
Mike will be talking all about tagged polymers and what’s new in this space over the last few years in today’s episode. After Mike’s presentation at the most recent AWT conference, I knew we needed to talk further and get this information to the entire industry. As James McDonald has said about Mike from him joining me on episode 14, “Mike is one of those presenters that you’d listen to even if he was reading from a phone book. He’s well-spoken and always highly informative in very relatable terms. Good guest!” I hope you learn something today and enjoy hearing from my friend Mike Standish!
Time Stamps:
Introducing Mike Standish [15:00]
What’s new since Mike’s last appearance on Scaling UP! H2O [17:11]
How does a product go from a concept to something we can use with a customer [18:22]
What does field testing look like? [21:28]
How we test for polymers [24:21]
How do we traditionally test for polymers? [32:45]
What do people need to consider when updating their polymer technology? [38:30]
How stable is the tag polymer with halogens? [43:14]
Where to learn more about tag polymers [45:18]
James’ Challenge: "Check makeup water for phosphate" [54:53]
Quotes:
“It’s been helpful to me to translate the complexities of polymers into practical use.” -Mike Standish
Links Mentioned:
As water treatment professionals, we must continue to expand on our knowledge of the industry. Learning from others in the industry is a great way to do that! One key aspect of the water treatment industry is understanding polymers. Many of us regularly use these products but have no idea how they are created and where they come from
On the podcast today, we are joined again by Mike Standish, co-founder of Radical Polymers. Mike has over 28 years of experience in polymer additive design and development. Before forming Radical Polymers, Mike served in technical and business leadership roles within global, publicly-traded chemical companies. He is responsible for developing and patenting industry-leading polymers for use in the water treatment, oilfield, and detergent industries.
Mike will be talking all about tagged polymers and what’s new in this space over the last few years in today’s episode. After Mike’s presentation at the most recent AWT conference, I knew we needed to talk further and get this information to the entire industry. As James McDonald has said about Mike from him joining me on episode 14, “Mike is one of those presenters that you’d listen to even if he was reading from a phone book. He’s well-spoken and always highly informative in very relatable terms. Good guest!” I hope you learn something today and enjoy hearing from my friend Mike Standish!
Time Stamps:
Introducing Mike Standish [15:00]
What’s new since Mike’s last appearance on Scaling UP! H2O [17:11]
How does a product go from a concept to something we can use with a customer [18:22]
What does field testing look like? [21:28]
How we test for polymers [24:21]
How do we traditionally test for polymers? [32:45]
What do people need to consider when updating their polymer technology? [38:30]
How stable is the tag polymer with halogens? [43:14]
Where to learn more about tag polymers [45:18]
James’ Challenge: "Check makeup water for phosphate" [54:53]
Quotes:
“It’s been helpful to me to translate the complexities of polymers into practical use.” -Mike Standish
Links Mentioned:
Previous Episode
175 The First One of 2021
Even though most of us were ready for 2020 to be over and never speak its name again, it is essential to take the time to reflect on the past year and what we learned. This is something that I love doing every year no matter what. There were some valuable lessons and many challenges we overcame that we should all be proud of. Once we have taken the time to process the progress we made in 2020, we can turn our attention to the year ahead.
In today’s episode, I discuss some tips on productivity, goal setting, and being intentional with your time as we move into the new year. When we take time to be intentional instead of just reacting to the year, it can make all the difference in our success.
Please enjoy today’s episode and happy New Year!
Timestamps:
Importance of using a calendar [4:20]
How Trace uses his calendar [10:26]
Using Tribute Statements to be intentional with your time [15:20]
How to prioritize your task list [17:20]
How Trace uses Outlook with his task list [31:30]
James’ Challenge [40:50]
Quotes:
“In the first week of the year, start planning your year.” -Trace Blackmore
“I hope 2021 is your most productive year yet.” -Trace Blackmore
Links Mentioned in this Episode:
Franklin Covey Planning Method
Books Mentioned:
12 Week Year by Brian P. Moran & Michael Lennington
Next Episode
177 The One Where Disney Meets Water Treatment
What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client’s experience with your company from mediocre to magical; would you take them?
Today my lab partner on Scaling UP! H2O is Dennis Snow. Dennis honed over 20 years of customer service skills with the Walt Disney World Company. Today Dennis is a full-time speaker, trainer, and consultant who helps organizations achieve customer service, employee development, and leadership goals. Dennis launched a Disney Institute division responsible for consulting with some of the world’s largest companies. This division quickly became the fastest-growing venture of the Disney Institute and experienced nearly 100% repeat business. He also spent several years with Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. In his last year with Walt Disney World, Dennis’ leadership performance ranked in the top 3% of its leadership team.
Scaling UP! Nation, join us today as we learn from Dennis’s tried and true methods to turn your business from unimpressive to the most impressive in the industry when it comes to excellent customer service. My challenge to you is this: “Do a little something that pushes you to become better at whatever it is that you deem you need to become better with” [57:17]
Timestamps:
How a 3-month job at Disney became a 20-year career [05:55]
Turning a “Tragic Moment into a Magic Moment” [09:50]
Empowered Employees and Coachable Moments [11:29]
What Is the Customer Asking [13:05]
What Is Backstage Vs. On Stage [16:10]
How To Create Moments of “WOW” For The Customer [20:50]
Seeing And Solving The Potential Points of Pain [25:58]
Communicating The Right Message Throughout The Company [30:18]
What Is Your Book, “Lessons From The Mouse” About? [39:33]
What’s The Bottomline [42:28]
Lightning Round Questions [44:15]
James’ Challenge: “Clean, Organize, and Update Your Water Testing Kit And Equipment” [56:13]
Quotes:
“From the moment you express interest in a job, to the moment you leave, everything in between is training.” -Dennis Snow
“Maintaining your guest or client’s dignity is critical.” - Dennis Snow
“Take what is important to you as an organization and build it into every process that impacts your employees.” -Dennis Snow
“Don’t generate tasks, create experiences.” -Dennis Snow
Connect with Dennis Snow:
Website: www.snowassociates.com
LinkedIn: in/dennissnow
Phone: (407) 294-1855
Links Mentioned:
AWT (Association of Water Technologies)
James McDonald’s LinkedIn #JC21 and #ScalingUpH20
Books Mentioned:
Lessons From The Mouse by Dennis Snow
Unleashing Excellence by Dennis Snow
Story 10X by Michael Margolis
The Infinite Game by Simon Sinek
Hamilton by Ron Chewnow
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