Ep. 196: Unlocking the World of Crucial Conversations – High Stakes, Disagreeing Opinions and High Emotions

05/01/24 • 41 min

Whether it be a tough conversation you need to have with an employee or need to de-escalate an issue or job gone awry with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “Crucial Conversations: Tools for Talking when the Stakes are High” with practical application to the relationships and conflicts we often encounter.

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Ep. 195: Fortifying your Organizational Citadel - Excerpts from the 2024 Grand Summit Keynote

We're changing things up today on Out of the Hourglass! We're sharing an excerpt from our Keynote presentation at the Grand Summit Conference last month in Savannah. The conference theme was "Build Your Inner Citadel." A citadel is a fortress or castle - built for war, bulletproof. Now consider your organization the same way - how can you make it bulletproof, ready to face and win battles against the problem we face when owning a business? Brian Nolan and Colin Nolan shared seven fortifications at the conference. Today, you'll hear about four of those fortifications. If you're interested in the others, reach out. In the meantime, consider how you can build your own inner Citadel as you listen.

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Ep. 197: Leadership Training at Bowman Painting – Developing Leaders, Impacting Culture & Cultivating Role Success

Today we’re sharing a conversation with Scott Bowman, the Owner of Bowman Painting based in Ormond Beach, FL and a long-term Summit Member. Over the last couple of years, Scott has made Leadership Training a true focus within their organization, creating a formal program with bi-weekly training across a spectrum of content - from Job Site Leadership, to Situational Leadership Training, Crucial Conversations & more. He realized the Operations Team needed the right development and tools to be successful at their job - one that includes managing people! From the feedback that he's received from his team, it's clear that this is a win-win opportunity, with a positive impact on the employees, the customer experience and Bowman brand, as well as personal development outside of work.

When it comes to living their values, Bowman Painting is taking Growth & Learning seriously and the organization is better for it! Listen to Scott share his approach to the training, lessons learned and advice to others, as well as what he hopes to implement in the future