Episode 12: Elisa Brown, Founder Mapps Travel Agency, This Episode is Packed With Ideas that the Multifamily Industry Should Adopt: Initial Client Consultations, Focusing on the Client Experience, Anticipating Client Needs, Sampling the Product Before the
08/24/21 • 54 min
On this episode, I'll be speaking with Elisa Brown, the CEO and founder of Mapps Travel Agency. Having just returned from a fantastic trip planned by Elisa, I thought there were lessons that all of us could learn from how Elisa operates her business and the above and beyond customer service she provides.
4:00 - Customer Service
19:00 - How to determine if Mapps Travel is the right fit for you
30:00 - Accommodating rapid change requests
38:00 - Travel amidst new Covid concerns
43:00 - How to actually relax and enjoy your vacation
47:00 - Managing expectations on your trip
51:00 - How to find Elisa and more on her specialties
lenders, market, people, loan, client, equity, selling, deals, screen protectors, year, calls, rates, business, borrower, easy, long, sales, chase, interest rates, debt
On this episode, I'll be speaking with Elisa Brown, the CEO and founder of Mapps Travel Agency. Having just returned from a fantastic trip planned by Elisa, I thought there were lessons that all of us could learn from how Elisa operates her business and the above and beyond customer service she provides.
4:00 - Customer Service
19:00 - How to determine if Mapps Travel is the right fit for you
30:00 - Accommodating rapid change requests
38:00 - Travel amidst new Covid concerns
43:00 - How to actually relax and enjoy your vacation
47:00 - Managing expectations on your trip
51:00 - How to find Elisa and more on her specialties
lenders, market, people, loan, client, equity, selling, deals, screen protectors, year, calls, rates, business, borrower, easy, long, sales, chase, interest rates, debt
Previous Episode
Episode 11: Blake Janover, Founder and CEO Janover Inc., the Four Hour Originator, How He Generates 1,000 Inbound Inquiries Per Week, The Secret to Effective SEO Marketing, and More!
Blake and I discuss books, empathic technology, and the origin story of his lead generating machine.
Time Stamps:
2:17 The Tim Ferriss of Loan Origination
4:07 Blake's early inspirations
5:52 The best lead generating machines in the multifamily industry
8:22 Where technology meets real estate finance
10:11 A foray into hacking and speaking tech to non-techies
14:42 Empathetic technology and innovation
17:37 Multifamily.loans origin story
23:26 What do people want to know and how do we get them to see our answers?
31:50 Successful people operate in their zone of genius
33:24 Removing our self-imposed upward limits
39:32 Deal junkies
lenders, market, people, loan, client, equity, selling, deals, screen protectors, year, calls, rates, business, borrower, easy, long, sales, chase, interest rates, debt
Next Episode
Episode 13: Aaron Hargrove, Co-Head of Greystone Real Estate Advisors on Adding Value to Clients, Importance of Listening, and More
Aaron Hargrove is one of the co-heads of Greystone's affordable housing investment sales group. During our interview, Aaron demonstrates what it means to be successful by adding value, providing knowledge and information, and going the extra step to understand the client's business.
2:10 Early Sales Experience: The Tree Farm
10:07 Using Your Gifts
14:11 The First Sales Meeting is a Gratitude Meeting
22:34 What To Do After Achieving That Goal
27:45 Being Empathetic to Your Team Enables Effectiveness
34:07 Utilizing Your Team's Gifts
39:38 Clear Communication Eliminates Client's Confusion Over So Many Choices
42:14 Shocking Cap Rates
49:30 The Knowledge Sharing Approach
lenders, market, people, loan, client, equity, selling, deals, screen protectors, year, calls, rates, business, borrower, easy, long, sales, chase, interest rates, debt
Origination - Episode 12: Elisa Brown, Founder Mapps Travel Agency, This Episode is Packed With Ideas that the Multifamily Industry Should Adopt: Initial Client Consultations, Focusing on the Client Experience, Anticipating Client Needs, Sampling the Product Before the
Transcript
Hey everyone, its Mordecai, and welcome back to the Origination podcast. On this episode, I'll be speaking with Elisa Brown. Elisa is the CEO and founder of Mapps Travel Agency. Now, you might be wondering why I am speaking with a travel agent on a podcast that's dedicated to multifamily sales and origination. Well, earlier in the summer, my wife and I wanted to take a vacation. We had the rare opportunity of having all of our five child
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