Safeguarding Your CX with Ty Smith, Founder and CEO, CommSafe AI
03/12/22 • 16 min
Humans have cared for dogs for over 30,000 years. Are puppies universally the best? Is Caspian Studios staunchly positioned as “dogs are better than cats”? Yes, to both. But it wasn’t until the 1920s when the human/dog relationship exponentially changed. When Morris Frank first met Buddy, he knew his life was forever changed. As The Seeing Eye program brought guide dogs to thousands of people, CX leaders saw a lesson to be learned.
CX leaders try to get ahead of their customer’s problems and face them head on. Today’s guest, Ty Smith, Founder and CEO of CommSafe AI, makes a living off of protecting customers before things escalate. To learn more about how he and his team can protect you too, click play.
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“You should be glued to your customer’s hip.” - Ty Smith
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Time Stamps
(0:00) The CX Buddy system
(7:57) The story of Ty and CommSafe AI
(10:04) Why this work is important
(13:06) The pros of robotic reporting
(14:05) How to deliver great CX solutions
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Sponsor
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
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Links
Humans have cared for dogs for over 30,000 years. Are puppies universally the best? Is Caspian Studios staunchly positioned as “dogs are better than cats”? Yes, to both. But it wasn’t until the 1920s when the human/dog relationship exponentially changed. When Morris Frank first met Buddy, he knew his life was forever changed. As The Seeing Eye program brought guide dogs to thousands of people, CX leaders saw a lesson to be learned.
CX leaders try to get ahead of their customer’s problems and face them head on. Today’s guest, Ty Smith, Founder and CEO of CommSafe AI, makes a living off of protecting customers before things escalate. To learn more about how he and his team can protect you too, click play.
--------
“You should be glued to your customer’s hip.” - Ty Smith
--------
Time Stamps
(0:00) The CX Buddy system
(7:57) The story of Ty and CommSafe AI
(10:04) Why this work is important
(13:06) The pros of robotic reporting
(14:05) How to deliver great CX solutions
--------
Sponsor
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
--------
Links
Previous Episode
Mixing the Best CX Cocktail with Jake Reichert, VP of Engineering, Yotascale
It’s Friday night, the work week is over, and you’re looking to unwind. Do you want to be the type of person who orders whiskey? Sure. But at the end of the day nothing will get you in the party mood like a Mai Tai. Here at Caspian Studios, we advise that you drink responsibly...we also advise that you find your closest Mai Tai and let your hair down.
Just like the perfect mixtures of a cocktail, your customer experience is a delicate balance. Our guest today, Jake Reichert, VP of Engineering at Yotascale, has the secret ingredient to making CX perfection: engineers. In this episode, he shares how bringing engineers into your customer experience improves metrics across the board.
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"Get engineers on customer calls as much as possible. It leaves a lasting impression and makes engineers care more about their product." - Jake Reichert
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Time Stamps
(0:00) Mai Tais are your secret CX ingredient
(7:17) What is Yotascale
(10:11) The engineering behind your CX
(14:35) Shifting to your customer's perspective
(18:28) Making engineers your secret ingredient
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Sponsor
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
--------
Links
Next Episode
Send Your CX Back to Work with Amy Yin, Founder and CEO, OfficeTogether
The phrase “return to work” sparks up a lot of emotions these days. We’ve all grown accustomed to pets on video calls, taking meetings in pajamas, and rogue child interruption. Giving that up to go back to the office can make us feel a bit conflicted. Especially if you have to return to a dreary, gray, dull, cubicle. When Robert Propst invented the Action Office back in the 1960s, he had no idea they’d devolve into corporate melancholy.
Today’s guest, Amy Yin, Founder and CEO of OfficeTogether, is battling the sadness of cubicles everyday. She and her team work tirelessly to make offices fun and engaging again. In today’s episode, you’ll learn how the office has evolved over the years, and how it’s impacted the way we interact with customers.
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“Companies are walking a very fine line right now between too much choice and flexibility and not enough camaraderie and fun.” - Amy Yin
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Time Stamps
(0:00) The intersection of Dilbert and CX
(5:30) What is OfficeTogether?
(7:45) The nuances of going back to the office
(10:10) Their Customer Experience
(12:44) How to keep in touch with customers
(14:53) What makes a great customer experience
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Sponsor
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
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Links
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