031: Are Your Phones Losing You Business?

09/09/24 • 27 min

54 Listeners

What if I told you your business could be losing thousands of dollars every month—and it’s all because your phone calls aren’t being answered right?
In this episode, host Sarah Beth Herman addresses the vital role that phone support plays in every business, whether you're in healthcare, retail, tech, or dentistry. Did you know that 60% of customers hang up after just one minute on hold, and 70% never call back? Sarah Beth shares insights and real-life examples, including a West Coast dental practice that lost $30,000 in revenue due to poor outsourced phone management. Learn how measuring key metrics like call response times, hold durations, and scheduling efficiency can transform your phone support into a valuable tool for growth.

Discover practical tips for improving customer interactions, building trust, and creating personalized experiences that keep clients and patients loyal.

Key Takeaways Include:

Why first impressions on the phone are crucial for business success
Proven strategies for tracking and improving call center performance
Real examples of how better phone practices increased revenue
Seven phone support best practices every business should implement today

If you're ready to elevate your phone experience and avoid costly mistakes, this episode is for you.

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The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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Discover practical tips for improving customer interactions, building trust, and creating personalized experiences that keep clients and patients loyal.

Key Takeaways Include:

Why first impressions on the phone are crucial for business success
Proven strategies for tracking and improving call center performance
Real examples of how better phone practices increased revenue
Seven phone support best practices every business should implement today

If you're ready to elevate your phone experience and avoid costly mistakes, this episode is for you.

Support the show

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No Silver Spoons® - 031: Are Your Phones Losing You Business?

Transcript

📍 everyone, Welcome back to the show. I am Sarah Beth and today's episode is for any business owner or professional, whether you're in healthcare, retail, tech, or really any industry. We're talking about something so basic, but it's really critical and it can make or break your relationship with your clients, customers, or patients.
I want to start with this. If Have you ever lost a client, or a customer, or even a patient simply because of a bad phone experience? Maybe they were on ho