122 Good People, Bad Process: How to Measure and Improve Your Team with Martin Low
07/24/24 • 26 min
Results matters! Whether you’re looking at safety, quality, or productivity, you and your team want to know how you’re performing. But when it comes to people, it can be difficult to measure your return on investment.
In this episode, guest Martin Low walks us through the best strategies for measuring your team, plus shares great insights on why people matter most in your organization. Martin is the founder and CEO of On Plane Consulting, where he helps organizations transform and improve by building and leveraging their people capabilities. He also has over 20 years of human resources experiences at companies like Amazon and Blue Apron, and brings great insights on how to measure your team, clarify your processes, and create a culture where everyone shows up at their best.
3:23 – You can’t measure people in the same way you measure inventory, cash flow or other main areas of your organization
6:31 – If you don’t invest in your people, it leads to issues like high turnover and halted productivity
7:36 – If you don’t have a baseline, you can’t measure
8:45 – If someone on your team is underperforming, use curiosity to find the cause
8:52 – Establish a baseline for what good looks like within your team or organization
9:45 – If someone on your team has higher rates than others, study their process and see how you can implement their methods for your whole team
11:50 – When results don’t meet expectations, approach the issue with curiosity instead of judgement
14:08 – With clearer processes, your team can improve and your organization can reduce turnover
14:24 – As a leader, you should make your expectations clear and hold others accountable
15:33 – With clarity, your team members find more agency and can improve the way they show up
17:31 – Create a process where you and your team can use your energy in a productive way, instead of just trying to survive the day
19:37 – Surveying your team is a strategy for assuring everyone is aligned and understands your processes, values, mission, and goals
22:52 – With a survey, leadership can find solutions directly from their team on the floor
24:18 – Most people show up wanting to do a good job, and clear processes can help them improve how they show up
Connect with Martin Low
Learn more about On Plane Consulting
Contact On Plane Consulting at [email protected]
Contact Martin at [email protected]
Results matters! Whether you’re looking at safety, quality, or productivity, you and your team want to know how you’re performing. But when it comes to people, it can be difficult to measure your return on investment.
In this episode, guest Martin Low walks us through the best strategies for measuring your team, plus shares great insights on why people matter most in your organization. Martin is the founder and CEO of On Plane Consulting, where he helps organizations transform and improve by building and leveraging their people capabilities. He also has over 20 years of human resources experiences at companies like Amazon and Blue Apron, and brings great insights on how to measure your team, clarify your processes, and create a culture where everyone shows up at their best.
3:23 – You can’t measure people in the same way you measure inventory, cash flow or other main areas of your organization
6:31 – If you don’t invest in your people, it leads to issues like high turnover and halted productivity
7:36 – If you don’t have a baseline, you can’t measure
8:45 – If someone on your team is underperforming, use curiosity to find the cause
8:52 – Establish a baseline for what good looks like within your team or organization
9:45 – If someone on your team has higher rates than others, study their process and see how you can implement their methods for your whole team
11:50 – When results don’t meet expectations, approach the issue with curiosity instead of judgement
14:08 – With clearer processes, your team can improve and your organization can reduce turnover
14:24 – As a leader, you should make your expectations clear and hold others accountable
15:33 – With clarity, your team members find more agency and can improve the way they show up
17:31 – Create a process where you and your team can use your energy in a productive way, instead of just trying to survive the day
19:37 – Surveying your team is a strategy for assuring everyone is aligned and understands your processes, values, mission, and goals
22:52 – With a survey, leadership can find solutions directly from their team on the floor
24:18 – Most people show up wanting to do a good job, and clear processes can help them improve how they show up
Connect with Martin Low
Learn more about On Plane Consulting
Contact On Plane Consulting at [email protected]
Contact Martin at [email protected]
Previous Episode
121 Why We Need Storytelling on the Manufacturing Floor
Stories resonate with people, which makes them a valuable tool for sharing information, seeking new outcomes and connecting with your team. So let’s bring more storytelling to the manufacturing floor!
In this episode of Mindfulness Manufacturing, meet guest Trevor Perry. Trevor is an award-winning speaker, author, and perspective-changer, who uses his unique perspectives and love of storytelling to help others find their own light and improve their influence in the world. In this episode, Trevor shares his journey of finding his storytelling passion, and discusses why leaders should learn and practice storytelling skills.
4:04 – When someone owns, lives, and feels a story, that makes for powerful storytelling
5:31 – Some people might be bad storytellers with great stories to tell, or great storytellers with bad stories
6:24 – Storytelling is a way to connect and help others relate to what you’re trying to share
7:12 – Good storytelling is transparent and draws on your own experiences
8:42 – If you’re telling someone else’s story, you still need to find a way to personally connect and own the story you’re telling
11:18 – Storytelling is an inherent part of human nature, which is why stories resonate so well
12:47 – Every story needs a purpose, especially if you’re in a leader or mentor role
15:15 – If you’re trying to adopt someone else’s story as your own, it won’t feel authentic
16:19 – A culture of storytelling can bring more connection to your organization
17:44 – How you tell a story is always going to be different depending on your audience or situation
20:28 – Practicing improv is a unique way to hone your storytelling skills
20:30 - Learn more about improv and storytelling in Episode 97
22:55 – You can also learn about storytelling about listening to others
23:57 – As a human, you are a storyteller
Connect with Trevor Perry
Thanks for Listening!
Thanks for tuning it to another episode of Mindfulness Manufacturing! To learn more about Trevor Blondeel and Manufacturing Greatness, please visit our website or contact Trevor here.
Next Episode
123 The Tools You Need for Bridging the Uncertainty Gap with Jay Baer
In manufacturing, retention and recruitment are two of the biggest challenges. To attract great talent and keep your best team members, you need to set yourself apart from the competition—and you can start by improving your response times!
In this episode, join guest Jay Baer for a deep-dive into the tools and procedures you need to improve efficiency, strengthen your communications, and bridge the “uncertainty gap” in your organization.
Jay Baer is a researcher and advisor specializing in business growth and customer experience. He’s also a seventh-generation entrepreneur, the author of seven bestselling books, the creator of six multi-million dollar companies, and a popular tequila influencer and educator.
3:50 – There is a correlation between responsiveness and revenue
5:34 – People care about their time more than ever, which is why it’s important to respect the time of others
6:11 – Creating an efficient recruitment process is one way to be respectful of other’s time
7:43 – With a faster recruitment process, you won’t miss out on great talent
10:32 – Having an efficient system for replying and following-up cuts down on team anxiety and improves your culture
11:52 – You don’t always have to have the answer right away, but you can improve your relationships by giving a response
14:31 – As a leader, being responsive builds trust and helps you form better relationships within your organization
15:08 – Through responsiveness and strong communications, you can bridge the Uncertainty Gap
17:27 – People are trained to want more details and information
20:07 – Responsiveness should be a company policy, not an individual choice
21:40 – Find ways to continuously improve
23:57 – Customers will often go with the person who responds first, regardless of price
Connect with Jay Baer
Learn more about The Time to Win
Thanks for Listening!
Thanks for tuning it to another episode of Mindfulness Manufacturing! To learn more about Trevor Blondeel and Manufacturing Greatness, please visit our website or contact Trevor here.
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