
S2E11: How to Create Truthful Marketing Claims -- ft. Mike Maynard, CEO of Napier
09/02/24 • 49 min
Main Insight:
Focusing on truthful claims in marketing enhances credibility, builds stronger customer trust, and leads to more effective campaigns that resonate with B2B audiences, ultimately boosting brand reputation and fostering sustainable client relationships.
Guest Bio:
Mike Maynard is the CEO and owner of the Napier Group, a PR-led, full-service marketing agency specializing in the B2B technology sector. Under his leadership, Napier Group works closely with clients to develop strategic campaigns that drive impactful results and deliver a significant return on investment.
Step-by-step process to ensure that marketing claims are accurate:
- Before Starting a Campaign, Learn About the Products:
In highly technical industries, it's crucial to get product managers and engineers to brief you on the product details. Use these interviews with product experts to create a comprehensive briefing sheet for reference within your organization. This briefing sheet should serve as a "source of truth" for advertising claims and be continuously fact-checked by everyone involved. Creating this briefing helps writers on the marketing team communicate effectively, as they need to understand the information to put it in their own words, and the briefing sheets can also be repurposed as marketing content. - Build the Campaign with Long-Term Considerations:
When creating your campaign, focus on developing a strategy that supports long-term goals and sustainability rather than just immediate results. - Seek Feedback from External Reviewers:
Get input from people outside of the campaign, whether they are other members of the marketing team or from other departments. This external perspective helps refine the nuances of the message, making it more effective and clear to your audience. - Find a Knowledgeable Fact-Checker:
Identify a fact-checker who thoroughly understands the product, possibly an engineer, to ensure the marketing claims are technically accurate and clearly conveyed. This step ensures that all claims are valid and aligned with the product’s capabilities.
Give feedback on this episode by sending the host a text message.
SIGN UP FOR THE EMAIL NEWSLETTER at forwardlaunchdigital.com/podcast
Main Insight:
Focusing on truthful claims in marketing enhances credibility, builds stronger customer trust, and leads to more effective campaigns that resonate with B2B audiences, ultimately boosting brand reputation and fostering sustainable client relationships.
Guest Bio:
Mike Maynard is the CEO and owner of the Napier Group, a PR-led, full-service marketing agency specializing in the B2B technology sector. Under his leadership, Napier Group works closely with clients to develop strategic campaigns that drive impactful results and deliver a significant return on investment.
Step-by-step process to ensure that marketing claims are accurate:
- Before Starting a Campaign, Learn About the Products:
In highly technical industries, it's crucial to get product managers and engineers to brief you on the product details. Use these interviews with product experts to create a comprehensive briefing sheet for reference within your organization. This briefing sheet should serve as a "source of truth" for advertising claims and be continuously fact-checked by everyone involved. Creating this briefing helps writers on the marketing team communicate effectively, as they need to understand the information to put it in their own words, and the briefing sheets can also be repurposed as marketing content. - Build the Campaign with Long-Term Considerations:
When creating your campaign, focus on developing a strategy that supports long-term goals and sustainability rather than just immediate results. - Seek Feedback from External Reviewers:
Get input from people outside of the campaign, whether they are other members of the marketing team or from other departments. This external perspective helps refine the nuances of the message, making it more effective and clear to your audience. - Find a Knowledgeable Fact-Checker:
Identify a fact-checker who thoroughly understands the product, possibly an engineer, to ensure the marketing claims are technically accurate and clearly conveyed. This step ensures that all claims are valid and aligned with the product’s capabilities.
Give feedback on this episode by sending the host a text message.
SIGN UP FOR THE EMAIL NEWSLETTER at forwardlaunchdigital.com/podcast
Previous Episode

S2E10: How to start proactively doing marketing as a small business owner -- ft. Ram Prasad, CEO of Delence
Main Insight:
Ram Prasad, a small business owner, explains how embracing structured marketing strategies, such as leveraging LinkedIn and consistent content creation, led to doubling his company's revenue, and emphasizes the importance of viewing marketing as a long-term investment for small business growth.
Guest Bio:
Ram Prasad is the CEO of Delence, a company specializing in providing fractional CTO (Chief Technology Officer) and CPO (Chief Product Officer) services to businesses. With a strong background in technology, Ram has recently developed a passion for marketing, particularly in the context of small business growth. His expertise lies in bridging the gap between technology and marketing, helping businesses scale effectively by leveraging tailored tech solutions and strategic marketing insights.
Step-by-Step Advice for Moving Away from Referral-Only Business Growth
- Prioritize Business Growth:
- Allocate a marketing budget and consider hiring marketing professionals. View marketing as an investment in your business's future. This helps you avoid inefficiencies and leverages expertise to craft a more effective strategy.
- Identify the Right Social Media Channel:
- The first crucial step is to identify the most effective social media channel where your target audience is most active. This decision should be based on where your potential customers are likely to be found. For example, if your customers are tech startup CEOs, they are more likely to be on LinkedIn or Twitter rather than Instagram or Facebook. Start by focusing on one or two platforms to ensure your efforts are concentrated and effective.
- Consistency in Posting:
- Once you have identified the appropriate channel, the next step is to post consistently. The ideal frequency for most businesses is at least two to three times a week. Consistency is key because posting regularly helps keep your brand top of mind with your audience. Ram emphasizes that the goal isn't to aim for a viral post but to build a presence over time through regular and consistent posting. He recommends setting aside a specific time daily or weekly for content creation and posting to maintain this consistency. Understand that marketing requires patience and consistent effort, much like gardening. Focus on nurturing your strategy and be prepared to commit for several months before expecting significant outcomes.
- Create and Share Original Content:
- It’s important that the content you post is original. Original content reflects your unique perspective and experiences, which is more engaging and valuable to your audience. Ram advises against simply copying content from others or using generic content generated by tools. Instead, use your own experiences, such as summarizing a customer interaction or a recent project (while maintaining confidentiality), to create content. This approach ensures your content is authentic and resonates more deeply with your audience.
- Measure and Adjust:
- After establishing a routine of consistent posting, the next step is to measure the effectiveness of your posts. Pay attention to the feedback you receive, such as likes, comments, and shares, to understand what content is resonating with your audience. However, Ram warns against overthinking this process. Instead, focus on experimenting and adjusting your content based on the feedback and engagement you observe. The key is to keep iterating and improving your strategy rather t
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Next Episode

S2E12: How to Get Better Marketing Results Without Team Burnout -- ft. Pete Sena, Founder of Digital Surgeons
MAIN INSIGHT: Prioritize self-care and employee wellness in the marketing workplace to prevent burnout and foster sustainable business growth.
GUEST BIO: Pete Sena is a creative entrepreneur and founder of Digital Surgeons, a brand experience consultancy. For nearly 20 years, he has partnered with founders and business leaders to accelerate growth through marketing innovation, branding, and digital-experience design. A human-centered problem solver, Pete focuses on the behaviors and systems that drive people, products, and experiences. His work has impacted leading brands such as Unilever, Microsoft, and LEGO. He leverages expertise at the intersection of design, technology, and consumer behavior to enact positive change and increase business value. His experiences, such as the development of the Four Green Lights system for aligning values with business growth, are published to his blog, petesena.com
RESULTS:
- Enhanced team morale and employee retention
- Healthier work-life balance for staff
- Reduced stress and prevention of burnout
- Increased productivity and creativity
- Improved client satisfaction
- Positive impact on profitability
- More collaborative and supportive work environment
- Holistic business growth valuing individual contributions
KEY TAKEAWAYS:
- Implement wellness programs and initiatives within the company
- Encourage practices like prioritizing sleep and meditation among employees
- Foster self-awareness and self-care routines
- Create a supportive environment with generous PTO policies and a remote-first culture
- Align business goals with employee wellness using systems like the four green lights
- Reduce unnecessary meetings and promote asynchronous communication
- Set clear boundaries between work and personal time
- Emphasize effective communication and thorough documentation
- Over-communicate to prevent misunderstandings and foster transparency
- Establish a clear vision that includes employee well-being as a core component
- Encourage open communication and provide a wellness budget for staff initiatives
Give feedback on this episode by sending the host a text message.
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Mindful B2B Marketing | Business Growth and Social Impact (Former: Forward Launch Your SaaS) - S2E11: How to Create Truthful Marketing Claims -- ft. Mike Maynard, CEO of Napier
Transcript
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All right, I'm sitting down today with Mike Maynard, and we are going to talk
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about creating truthful claims in the marketing sphere.
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So Mike is the Managing Director and CEO of the Maynard Group,
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which is a PR and marketing agency specializing in B2B technology.
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So Mike, I'm super excited to ch
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