No BS Marketing: Proven Referral Systems That Work
03/14/25 • 26 min
Marketing legend Dave Mastovich pulls back the curtain on what truly works in healthcare marketing during this eye-opening conversation about systematic referral generation. Drawing from his experience scaling a healthcare system from $1 billion to $10 billion in just three years, Dave reveals why most healthcare providers completely miss five of the six essential target markets they should be focusing on.
The conversation dives deep into a refreshingly straightforward approach that any provider – from solo practitioners to multi-location groups – can implement immediately. You'll discover four simple yet powerful questions that unlock invaluable patient insights, and how sharing what you learn transforms casual patients into raving fans who eagerly provide reviews and referrals.
Dave challenges conventional wisdom about marketing metrics, arguing that "perfect is the enemy of good" when measuring effectiveness. His practical approach to calculating patient acquisition costs and lifetime value provides a framework that works without needing complex spreadsheets or consultants. The revelation about optimal marketing investment ratios is particularly eye-opening – spending too little can be just as dangerous as spending too much.
The discussion concludes with two underutilized strategies that deliver outsized returns: mystery shopping (seeing your practice through patients' eyes) and video marketing (showing prospects what to expect). Throughout the episode, Dave's no-nonsense perspective cuts through marketing hype to deliver actionable strategies any healthcare provider can implement, regardless of size or budget.
https://davidmmastovich.com/
https://massolutions.biz/
https://www.linkedin.com/in/davidmmastovich
https://www.linkedin.com/company/massolutions/
- Join Marketing 101 for Chiropractors Facebook Group here
- Learn more at EnricoD.com
- Book a free discovery call with Enrico to level up your business
Marketing legend Dave Mastovich pulls back the curtain on what truly works in healthcare marketing during this eye-opening conversation about systematic referral generation. Drawing from his experience scaling a healthcare system from $1 billion to $10 billion in just three years, Dave reveals why most healthcare providers completely miss five of the six essential target markets they should be focusing on.
The conversation dives deep into a refreshingly straightforward approach that any provider – from solo practitioners to multi-location groups – can implement immediately. You'll discover four simple yet powerful questions that unlock invaluable patient insights, and how sharing what you learn transforms casual patients into raving fans who eagerly provide reviews and referrals.
Dave challenges conventional wisdom about marketing metrics, arguing that "perfect is the enemy of good" when measuring effectiveness. His practical approach to calculating patient acquisition costs and lifetime value provides a framework that works without needing complex spreadsheets or consultants. The revelation about optimal marketing investment ratios is particularly eye-opening – spending too little can be just as dangerous as spending too much.
The discussion concludes with two underutilized strategies that deliver outsized returns: mystery shopping (seeing your practice through patients' eyes) and video marketing (showing prospects what to expect). Throughout the episode, Dave's no-nonsense perspective cuts through marketing hype to deliver actionable strategies any healthcare provider can implement, regardless of size or budget.
https://davidmmastovich.com/
https://massolutions.biz/
https://www.linkedin.com/in/davidmmastovich
https://www.linkedin.com/company/massolutions/
- Join Marketing 101 for Chiropractors Facebook Group here
- Learn more at EnricoD.com
- Book a free discovery call with Enrico to level up your business
Previous Episode
Your Ideal Patients Are Streaming—Here's How to Reach Them
Ready to take your chiropractic marketing to the next level? Programmatic marketing might be the missing piece in your strategy puzzle.
After mastering referrals, Google My Business, SEO, and paid advertising on platforms like Facebook and Google, programmatic marketing represents that cherry-on-top approach that leverages AI to target your ideal patients with unprecedented precision. Unlike traditional billboard-style marketing or even keyword-focused Google ads, programmatic marketing identifies potential patients based on demographics, behaviors, and location, then displays your ads to them across streaming platforms like Hulu, Netflix, Disney+, and Spotify.
The magic happens through geo-tagging and geofencing techniques that allow you to create invisible boundaries around your practice or even specific businesses like gyms, yoga studios, or competitor offices. When someone enters these areas, their device gets tagged, and they'll see your ads while streaming content at home — but only if they match your demographic parameters. This combines the impact of television commercials with hyper-local targeting, all for roughly the same budget as your Google ads campaigns.
For those wanting to dip their toes into programmatic marketing, Google's Performance Max campaigns offer a starting point, though they only reach about half of the internet. True programmatic marketing extends your reach to the other half through streaming services where many people opt for ad-supported subscriptions. Particularly valuable for multi-location practices, this approach puts your brand directly into potential patients' living rooms at a fraction of traditional TV advertising costs. Want to learn more? Research local marketing professionals specializing in programmatic advertising or reach out directly at [email protected] to discover how this powerful strategy could transform your practice growth.
- Join Marketing 101 for Chiropractors Facebook Group here
- Learn more at EnricoD.com
- Book a free discovery call with Enrico to level up your business
Next Episode
Nurturing Lifetime Patients: The Top 10 Growth Strategies
What separates thriving chiropractic practices from those that struggle isn't clinical excellence—it's mastering the art of patient nurturing from first contact through years of care. When you treat your practice like your baby, constantly nurturing relationships at every touchpoint, you create the foundation for lifetime patients who remain loyal for decades.
Most chiropractors pour tremendous energy into those first one or two patient interactions, then shift to an unspoken expectation: "You called me, you booked in here, now follow my recommendations or take a hike." This healthcare authority mindset creates a disconnect that leads to patient dropout and missed opportunities for long-term relationships.
In this energizing episode, we break down the top ten nurturing strategies that transform first-time visitors into lifetime advocates. From crafting that perfect welcoming first phone call to implementing systematic 3-month, 6-month, and yearly reactivation protocols, you'll discover practical, actionable approaches that keep your practice present in patients' lives throughout their wellness journey.
You'll learn why personalized touchpoints before visits reduce anxiety, how post-treatment follow-up calls separate you from typical healthcare experiences, and why something as simple as a handwritten note can create lasting impressions in our digital world. We explore the power of automated email nurturing sequences, social media engagement, and systematized referral encouragement that turns every patient into a practice champion.
Whether you're building a new practice or rejuvenating an established one, these nurturing strategies create the sustainable growth engine that powers decades of success. Implement even a few of these approaches and watch as your practice culture transforms, your team rallies around patient relationships, and your retention metrics soar.
- Join Marketing 101 for Chiropractors Facebook Group here
- Learn more at EnricoD.com
- Book a free discovery call with Enrico to level up your business
Marketing 101 for Chiropractors - No BS Marketing: Proven Referral Systems That Work
Transcript
Hey everyone , welcome to this week's episode of Marketing 101 . I got a really cool guest this week , Mr Dave Mastovich . He's written a really cool book that we're going to dive right into on this podcast . Thanks for being here , man , Appreciate your time .
Speaker 1Thanks for having me , Enrico . Yeah yeah , Tell us a little bit about what
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