#012: How To Listen As A Leader, How to Talk Less, & United Airlines

05/09/17 • 26 min

Leading the Millennials: Leading in an Uncertain World

Episode #012

United Airlines NOT listening
Everyone Communicates Few Connect by John C. Maxwell
Matthew McConaughey's Oscars Speech

Episode #012

United Airlines NOT listening
Everyone Communicates Few Connect by John C. Maxwell
Matthew McConaughey's Oscars Speech

Previous Episode

#011: Empathy, How To Use it, & Brene Brown

Episode #011 Empathy

Some leaders fail to realize that the success of their group or organizations lie not only on the ability of the leader to command and lead, but more so in having good relationships with its people. Having sympathy is one, but being empathetic is another. It is about having the ability to understand and share the feelings of others. It's putting oneself in another’s shoes

Ken and Paul share their thoughts about empathy and their own experiences about it. They share how powerful empathy can be and how to become an effective leader especially when leading the millennials.

Insights:

Be empathetic with yourself first
Empathy is a learned skill and should be cultivated by leaders who would want to make a difference in people’s lives
Listen and ask good questions

Links:

Brene Brown, Daring Greatly and her TED Talk
BreneBrown, Empathy
Story about dad helping son, Derek Redmond, finish his 400m semi-final in 1992 Olympics
Man gives out $50 bills to drivers
Gary Chapman, 5 Love Languages
Tesla passes Ford in Market Value

Next Episode

#013: Encouragement, Elevator Principle, & Tips To Encourage Others

Episode #013 Encouragement

Words have power, they can either make us or break us. The tongue is mightier than the sword. It is really hurtful when we receive criticisms, attacks and discouragement. The emotional toll that it takes on your everyday life affects your work, family and your self-worth. However, if we receive positive affirmation, words of encouragement or appreciation it’s a completely different story. Leaders should encourage and boost the morale of their people, and the must ensure that those they lead are motivated, appreciated and encouraged.

Paul and Ken discuss the importance of encouragement and how it can make a difference in one’s life. They provide practical insights and examples on what encouragement is, why it is important, why it works and most importantly how you can do it as a Millennial or when leading Millennials.

Insights:

Encouragement is putting courage in your people, team, and in yourself
It is a leader’s job to take people up
Discouragement corrupts us, encouragement builds us
Be positive and build relationships
Encourage others and it will come back to you

Tips and Challenges:

Take time to thank someone
Write compliments for people in your company
Start a waterfall of encouragement
Be open to feedback
Get near others who will encourage you

Links:

Story about the ComplementClub
Encouragement video about a boy who stole some medicine,became a doctor and paid hospital expenses after 30 years.
Encouragement Changes Everything by John C. Maxwell