Ep 271: NGAGE’s Paul Henry On How Law Firms Can Use Behavioral Analytics to Drive Tech Adoption

12/11/24 • 30 min

You cannot have innovation without adoption. That was a theme I heard repeatedly when I attended the Knowledge Management & Innovation for Legal conference in New York City in October. Our guest today, Paul Henry, would take that a step further and say you do not really have adoption without engagement.

Henry is the founder and CEO of NGAGE Intelligence, a platform that provides law firms with highly granular and comprehensive behavioral analytics to help them understand whether, how and by whom their communication, collaboration and AI tools are being used.

NGAGE was founded on the notion of employee engagement and how analytics can be used to measure and improve it. At the conference, LawNext host Bob Ambrogi sat down with Henry to learn more about Ngage and how the analytics it provides can drive adoption, engagement and governance.

A note that this was recorded live at the conference, as the morning keynote speech was being piped throughout the conference area, so I apologize for the background noise.

Thank You To Our Sponsors

This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.

Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks.
Littler, local everywhere.
Steno, reliable court reporting with a revolutionary approach
ShareFile, Securely send, store, and share files – plus discover document workflows designed to improve your client experience.

If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.

A note that this was recorded live at the conference, as the morning keynote speech was being piped throughout the conference area, so I apologize for the background noise.

Thank You To Our Sponsors

This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.

Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks.
Littler, local everywhere.
Steno, reliable court reporting with a revolutionary approach
ShareFile, Securely send, store, and share files – plus discover document workflows designed to improve your client experience.

If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.

Previous Episode

Ep 270: How One Legal Tech Company Is Donating Its Software To Pursue Justice In Atrocity Crimes

Everlaw for Good is a program run by the e-discovery company Everlaw, through which it makes its software available at no cost to legal aid organizations, nonprofit organizations, and investigative journalists.

One beneficiary of that program is the Center for Justice and Accountability, a human rights nonprofit that works to seek justice on behalf of victims of atrocity crimes, including torture, genocide, and war crimes. At the recent Everlaw Summit, the CJA’s work using the Everlaw platform was honored with the Everlaw for Good award.

LawNext host Bob Ambrogi was at the summit, which was held in San Francisco in October, and he had the opportunity to sit down to record this conversation with two of the CJA’s lawyers, along with the director of the Everlaw for Good program. Today’s guests are:

Claret Vargas, senior staff attorney at CJA.
Daniel McLaughlin, senior staff attorney at CJA.
Joanne Sprague, director of Everlaw for Good.

They discuss the Everlaw for Good program and the specific impact it has had on CJA’s work.

Thank You To Our Sponsors

This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.

Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks.
Littler, local everywhere.
Steno, reliable court reporting with a revolutionary approach
ShareFile, Securely send, store, and share files – plus discover document workflows designed to improve your client experience.

If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.

Next Episode

Ep 272: In Which Gen AI Takes Over this Podcast to Discuss Law Practice Management Technology

On today’s LawNext: we hand over the podcast to NotebookLM to discuss the state of law practice management technology.

If you haven’t heard of NotebookLM, it is a generative AI tool from Google that turns your documents into engaging audio discussions. Its output sounds a whole lot like, well, a podcast, with two hosts chatting it up about your documents.

To quote Google’s own description, “With one click, two AI hosts start up a lively “deep dive” discussion based on your sources. They summarize your material, make connections between topics, and banter back and forth.”

So we decided to give it a try.

Back in September, LawNext host Bob Ambrogi wrote a four-part series on his LawSites blog called, “The Shrinking Ownership of Law Practice Management Technology.” It was a deep dive into how ownership of law practice management software for solo and small law firms has been consolidated under just six major ownership groups.

We loaded the four parts of that series into NotebookLM and asked it to generate its audio overview. What you’ll hear today is the discussion it generated, followed by Bob’s thoughts on what it produced. The NotebookLM audio is about 15 minutes long, and Bob’s comments will come after that plays.

It is important to keep in mind that the audio generated by NotebookLM is not simply a summary. The two speakers do summarize key points from Bob’s articles, but they also add interpretations and perspectives that are nowhere to be found in the original source material.

Here are the articles on which the audio is based:

Thank You To Our Sponsors

This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.

Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks.
Littler, local everywhere.
Steno, reliable court reporting with a revolutionary approach
ShareFile, Securely send, store, and share files – plus discover document workflows designed to improve your client experience.