099 | How mediation skills can help you resolve conflict at work, with Pete Colby
Explicit content warning
08/25/23 • 29 min
Conflict is something you’ll often be asked to help with in your role as a People professional. So, mediation skills are a useful conflict resolution tool to have in your toolbox, ready to put into action when you need them.
In this episode of HR Coffee Time, Pete Colby, Director and lead Mediator at Pragmatism joins host, Fay Wallis, to talk through how mediation skills can help you resolve conflict at work. Some of the many things he covers include:
- Exactly what mediation is and what mediation skills are.
- Why grievances don’t solve workplace issues, but mediations do.
- How mediation skills can be used to nip problems in the bud before they escalate.
- Why mediation skills can have huge benefits for People teams and organizations as a whole.
- What makes a great mediator.
Useful Links
- Connect with Fay on LinkedIn
- Fay’s website: Bright Sky Career Coaching
- Connect with Pete Colby on LinkedIn
- Pete’s website: Pragmatism
- Pete’s blog post: Would I make a good mediator?
Other Relevant HR Coffee Time Episodes
- Episode 22: How to handle conflict at work, with Ginny Radmall
- Episode 56: How to do a great job with collective consultations for redundancies, with Pete Colby
- Episode 83: Destructive team dynamics – how to spot them & get things back on track, with Gabriella Braun
- Episode 03: Building relationships with difficult people at work
Looking For the Transcript?
You can find transcripts for all episodes from episodes 66 onwards on the HR Coffee Time section of the Bright Sky Career Coaching website.
Rate and Review the Podcast
If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: [email protected].
Enjoyed This Episode? Don't Miss the Next One!
Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.
Conflict is something you’ll often be asked to help with in your role as a People professional. So, mediation skills are a useful conflict resolution tool to have in your toolbox, ready to put into action when you need them.
In this episode of HR Coffee Time, Pete Colby, Director and lead Mediator at Pragmatism joins host, Fay Wallis, to talk through how mediation skills can help you resolve conflict at work. Some of the many things he covers include:
- Exactly what mediation is and what mediation skills are.
- Why grievances don’t solve workplace issues, but mediations do.
- How mediation skills can be used to nip problems in the bud before they escalate.
- Why mediation skills can have huge benefits for People teams and organizations as a whole.
- What makes a great mediator.
Useful Links
- Connect with Fay on LinkedIn
- Fay’s website: Bright Sky Career Coaching
- Connect with Pete Colby on LinkedIn
- Pete’s website: Pragmatism
- Pete’s blog post: Would I make a good mediator?
Other Relevant HR Coffee Time Episodes
- Episode 22: How to handle conflict at work, with Ginny Radmall
- Episode 56: How to do a great job with collective consultations for redundancies, with Pete Colby
- Episode 83: Destructive team dynamics – how to spot them & get things back on track, with Gabriella Braun
- Episode 03: Building relationships with difficult people at work
Looking For the Transcript?
You can find transcripts for all episodes from episodes 66 onwards on the HR Coffee Time section of the Bright Sky Career Coaching website.
Rate and Review the Podcast
If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: [email protected].
Enjoyed This Episode? Don't Miss the Next One!
Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.
Previous Episode
098 | HR insider insights: how to create a powerful People Strategy for an SME, with Kelly Vincent
If you’re wrestling with the challenge of crafting an effective People Strategy, this episode of HR Coffee Time is here to help. Kelly Vincent, Head of People & Culture at a thriving edtech company, shares her insights into building a powerful People Strategy from the ground up.
Kelly’s key insights, tips and learnings from the experience of creating a powerful People Strategy for an SME include:
- Get buy-in from the CEO and senior leadership team.
- Spend time getting to understand the business and the people within it.
- Align the People Strategy with the business strategy.
- Review what is already in place.
- Get all your ideas out of your head and onto paper, so you can focus.
- Prioritise because you’ll have more ideas than you can implement in one year.
- Identify what the outputs will be from your strategy.
- Assess how long it will take you to achieve the goals you’ve set in the People Strategy.
- Identify whether your plans need to involve other departments and find out if they have time to support you.
- Your strategy will be shaped by how much time your ideas will take to implement and the resources that you’ll need.
- Keep a record of you ‘spilled over ideas’ that didn’t make it into this year’s strategy, so you can consider them again in the future.
- Chose KPIs and measures that are suitable for your strategy.
- Carve out dedicated time to work on your strategy – giving yourself regular time slots, instead of trying to write the whole thing in one day can be helpful.
- Kelly chose to have 3 pillars in her People Strategy because this aligned with the overall business strategy that also used 3 pillars.
Useful Links
- Connect with Fay on LinkedIn
- Fay’s website: Bright Sky Career Coaching
Kelly’s Book Recommendation
(Disclosure: the book link is an affiliate link which means that Fay will receive a small commission from Amazon if you make a purchase through it)
Other Relevant HR Coffee Time Episodes
- Episode 58: How to feel more confident using data & analytics in your HR role, with Angela Moyle
- Episode 26: How to be strategic in your new HR leadership role
- Episode 61: The 4 pillars that will help you be strategic in your HR role
- Episode 77: How to create an effective DEI strategy, with Metra Rowe
Rate and Review the Podcast
If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: [email protected].
Enjoyed This Episode? Don't Miss the Next One!
Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.
Next Episode
100 | 3 lessons learnt from creating 100 episodes of HR Coffee Time
For this special milestone episode of HR Coffee Time, Fay shares three of the lessons she has learnt from creating 100 episodes of the podcast. They’re lessons that can apply to everyone, no matter what point they are at in their career and no matter what job they do:
- You can make time for what matters, even if you think you can’t.
- Aim for progress over perfection.
- People are wonderful and happy to help.
Useful Links
Other HR Coffee Time Episodes Mentioned
- Episode 90: How a ‘Personal Board’ can help solve your challenges at work
- Episode 29: Making a success of your promotion to a leadership role, with Jacqui Jagger
- Episode 89: How to reach your HR career goals by understanding your tendency
- Episode 92: Time Management tips to stay on top of your busy day, with Louisa van Vessem
- Episode 67: How to get on top of email overwhelm when you’re in a busy HR role
- Episode 45: 6 ways to stop procrastinating & find time for important projects at work
- Episode 07: What to do when there aren’t enough hours in the day
- Episode 80: How quarterly reviews can help you thrive in your HR career
- Episode 85: 6 questions to prioritise what matters for your HR/People career
- Episode 43: The one thing that will boost your resilience throughout your HR career, with Tom Cleary
- Episode 32: How to write work emails that get results, with Kim Arnold
- Episode 37: The ‘first 100 days’ plan to succeed in your new HR leadership role, with Niamh O’Keeffe
- Episode 11: Networking – the 3 most important networks for your career
- Episode 15: How networking can help your career
- Episode 16: How to become more confident about networking
Looking For the Transcript?
You can find transcripts for all episodes from episodes 66 onwards on the HR Coffee Time section of the Bright Sky Career Coaching website.
Rate and Review the Podcast
If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: [email protected].
Enjoyed This Episode? Don't Miss the Next One!
Be notified each time a new episode of HR Co...
HR Coffee Time - 099 | How mediation skills can help you resolve conflict at work, with Pete Colby
Transcript
Welcome back to HR Coffee Time, a podcast to help you have a successful and fulfilling HR or People career without working yourself into the ground. I'm your host, Fay Wallis, a career and executive coach with a background in HR and I'm also the creator of the HR Planner. It's wonderful to have you here, and I really hope you're going to enjoy today's episode where we'll be taking a look at how mediation skills can help you resolve conflict at work.
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