438: How to Earn Fierce Loyalty Through 3 Key Principles with Sandy Rogers

05/13/19 • 46 min

Sandy Rogers shares the three core principles required to earn the devotion of both customer and colleague. You'll Learn: The 3 core loyalty principles of responsibility, empathy, and generosity How indifference can destroy loyalty The importance of weekly team huddles for reinforcing new behaviors About Sandy: Sandy Rogers is the leader of FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is a graduate of Duke and Harvard Business School. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep438 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Previous Episode

437: Building the Resources for Resilience with Dr. Michael Ungar

Dr. Michael Ungar shares insights from his decades-long research into resilience to reveal that it’s not about your ruggedness, but rather your resources. You'll Learn: The true key to resilience A master checklist for upgrading your resilience How to change your mood by changing your environment About Michael: Dr. Ungar is a Family Therapist and Professor of Social Work at Dalhousie University where he holds a national Research Chair in Child, Family and Community Resilience. Dr. Ungar has published over 180 peer-reviewed articles and book chapters on the subject of resilience and is the author of 15 books for mental health professionals, researchers, employers and parents. These include Change Your World: The Science of Resilience and the True Path to Success, a book for adults experiencing stress at work and at home. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep400 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Next Episode

439: How to Find Opportunities Hiding in Crappy Situations with David Greene (Host of the Bigger Pockets podcast)

David Greene shares how you can identify valuable opportunities in any situation you find yourself in--even the crappy ones. You'll Learn: How difficulties often indicate valuable opportunities Why analyzing your anxiety often yields valuable insight David’s salad story which reveals how to 8X your efficiency on certain tasks About David: David Greene is the co-host of the BiggerPockets Podcast, author of "Long Distance Real Estate Investing: How To Buy, Rehab, and Manage Out Of State Rental Property,” online blog contributor, Keller Williams Rookie of the Year, and a top producing real estate agent in Northern CA. As a former police officer who started investing in real estate in 2009, David has built a portfolio of over 30 single family homes, as well as shares in large apartment complexes, mortgage notes, and note funds. David teaches free monthly seminars on real estate investing and has been featured on numerous real estate related podcasts. He runs GreeneIncome.com, a blog where he teaches others to build wealth through real estate, as well as "The David Greene Team"—and is one of the top Keller Williams agents in the East Bay. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep439 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.