Hospitality Mavericks Podcast Show

There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more).

We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing companies that have stood by their culture.

Resources mentioned:

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#144 Monika Linton, Founder of Brindisa, on Open-Book Management

The Last Dance | Netflix

Zingerman’s

Brindisa Kitchens

Honest Burgers

Pizza Pilgrims

‘Good To Great’ by Jim Collins

Hospitality and The Infinite Game #009: Net Positive

Hospitality and The Infinite Game #001: Long-term Thinking

Twelve Natural Laws Of Building A Great Business

‘The Culture Code’ by Daniel Coyle

‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James Heskett

Get in touch:

Michael’s Email: [email protected]

David’s Email: [email protected]

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven-storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk.

“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel firms through financial training.

David’s background includes over 30 years as a Regional Controller, Corporate Financial Director, Hotel Manager and Controller throughout North America. Calling in from New England, I found out from David how to empower everyone in your team to be savvy with the finances. In this conversation, we discuss open-book management, investments versus expenses, the power of financial training, compound interest – and his business pivot over the pandemic.

Links:

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114

‘The One Thing’ by Gary Keller

Hotel Financial Coach: https://hotelfinancialcoach.com/

David’s email: [email protected]

David’s LinkedIn: https://www.linkedin.com/in/david-lund/

#3: How to Increase Restaurant Profitability With Ivan Brewer: https://hospitality-mavericks.captivate.fm/episode/3-how-to-increase-restaurant-profitability-with-ivan-brewer-restaurant-profitability-expert-thought-leader

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, with a recent new opening in New York City. Will joins the show to share how they have built a business that they are proud of.

This is a truly enlightening conversation where we explore how Hawksmoor makes their customers feel special. We also discuss prioritising your staff, his management and leadership philosophies, how he finds balance – and what we can learn from table stakes.

Links:

‘Eleven Rings’ by Hugh Delehanty and Phil Jackson

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

Will’s LinkedIn

Hawksmoor’s Instagram

Hawksmoor

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. Giles Fuchs is the Founder and CEO at Burgh Island Hotel, as well as Office Space in Town and Gunner Cocktails.

Burgh Island Hotel is a unique Art Deco hotel on its own private island in South Devon. With notable past guests including Winston Churchill, The Beatles and Agatha Christie – Giles took on the exciting challenge of restoring its reputation and service excellence when he became co-owner in 2018. In this episode, we explore how he’s pledging to be net zero, supporting the local community – and some of the key challenges he has faced with transforming a company’s culture.

Links:

‘Speed & Scale’ by John Doerr

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

Burgh Island

Office Space in Town

Gunner Cocktails

Connect with Giles on LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie.

Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making.

He shares reflections on the early days of his career, Jeremy highlights the key role mentoring had in his development.

He also explores how the hospitality industry has evolved, emphasizing the importance of adaptation and continuous growth.

Drawing on his experiences and setbacks, he emphasizes on staying true to one's intuition and maintaining humility in leadership. Lastly, he previews his upcoming book, which is set for release in the near future.

Connect with Jeremy

https://www.grif.com/index.php?p=speakers/jeremy-king

https://en.wikipedia.org/wiki/Le_Caprice

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at [email protected].

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