Hospitality and The Infinite Game #010: Culture

09/06/22 • 49 min

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There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more).

We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing companies that have stood by their culture.

Resources mentioned:

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#144 Monika Linton, Founder of Brindisa, on Open-Book Management

The Last Dance | Netflix

‘Good To Great’ by Jim Collins

Hospitality and The Infinite Game #009: Net Positive

Hospitality and The Infinite Game #001: Long-term Thinking

Twelve Natural Laws Of Building A Great Business

‘The Culture Code’ by Daniel Coyle

‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James Heskett

Get in touch:

Michael’s Email: [email protected]

David’s Email: [email protected]

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven-storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk.

This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy

Resources mentioned:

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#144 Monika Linton, Founder of Brindisa, on Open-Book Management

The Last Dance | Netflix

‘Good To Great’ by Jim Collins

Hospitality and The Infinite Game #009: Net Positive

Hospitality and The Infinite Game #001: Long-term Thinking

Twelve Natural Laws Of Building A Great Business

‘The Culture Code’ by Daniel Coyle

‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James Heskett

Get in touch:

Michael’s Email: [email protected]

David’s Email: [email protected]

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/

This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy

Previous Episode

#174 Dave Oakley, CEO at Lead Different, on the Clue to Great Talent

Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this episode, Dave returns to the show to delve deeper into this seminal book, and reflect on how it can help you attract and retain great talent. Dave shares how to get talent right by using the ‘Talent Matrix’ and what we can do to build a great company.

Tune in to this episode as we talk about the role of responsibility, asking good questions, Dave’s Talent Matrix, collective success, and how to bring the principles of ‘Good To Great’ to reality. We also touch on how to best reread this impactful text so you can best leverage its key insights.

Links:

‘Good To Great’ by Jim Collins

#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great

Dave’s LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy

Next Episode

#175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses

It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work for in the UK. This time round we catch up on how her life and business have been since covid.

In this episode, Nisha discusses how running a small restaurant can still make ambitious plans for the environment and be a reputable employer in the industry. We also explore the differences between being a CEO and a founder, her strategy for high retention rates, doing her own social media – and why she gets outside no matter the weather.

Links:

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food

#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough

‘Stillness Is The Key’ by Ryan Holiday

Mowgli Street Food Website

Mowgli Street Food Instagram

Mowgli Street Food Facebook

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy