183: Navigating Employee Feedback for Positive Change with Matt R. Vance
11/24/23 • 49 min
1 Listener
How can you maximise employee engagement by leveraging feedback loops?
In this episode, we had the pleasure of hosting the brilliant Matt R. Vance, an expert in employee feedback and online reviews. Matt shared some invaluable tips and strategies on how to harness the power of employee feedback to create a happier and more productive workplace. One of the standout ideas he emphasised was the importance of having strong internal feedback mechanisms in place. By addressing employee concerns privately, we can prevent unnecessary drama and protect both the employee and the company's reputation.
On the note of feedback, Matt shed light on his expertise in managing online reviews. He shared his unique techniques and strategies in optimising both customer and employee feedback to enhance business outcomes. By actively engaging with user-generated content, businesses can showcase their care for customers, job seekers, and employees alike.
Furthermore, Matt introduced us to his software, Mobrium, which streamlines the employer review cycle and offers a free service of conducting an employer reputation audit. This tool is a game-changer for businesses looking to improve their online reputation and strengthen their company culture.
Lastly, Matt left us with a reminder to proactively ask for feedback and not rely solely on the hope of positive experiences generating goodwill. By making it easier for individuals to share their feedback and lowering barriers to participation, we can create a more accurate and representative sample of employee experiences. After all, their voices matter!
The main points throughout this podcast include:
- the importance of promptly responding and taking every suggestion seriously
- The difference between internal and external/ public feedback
- the importance of having strong internal feedback mechanisms in place
- the employer review cycle
- proactively ask for feedback
Connect with Matt
Website https://www.thecultureprofit.com/
LinkedIn https://www.linkedin.com/in/mattrvance/
Twitter https://twitter.com/MattRVance
TikTok https://www.tiktok.com/@thecultureprofit
YouTube https://www.youtube.com/@TheCultureProfit
Do you have any feedback or thoughts on this discussion? If so, please connect with Aoife via the links below and let her know. Aoife would love to hear from you!
Connect with Happier at Work host Aoife O’Brien:
Website: https://happieratwork.ie
LinkedIn: https://www.linkedin.com/in/aoifemobrien/
Twitter: https://twitter.com/HappierAtWorkHQ
Instagram: https://www.instagram.com/happieratwork.ie/
How can you maximise employee engagement by leveraging feedback loops?
In this episode, we had the pleasure of hosting the brilliant Matt R. Vance, an expert in employee feedback and online reviews. Matt shared some invaluable tips and strategies on how to harness the power of employee feedback to create a happier and more productive workplace. One of the standout ideas he emphasised was the importance of having strong internal feedback mechanisms in place. By addressing employee concerns privately, we can prevent unnecessary drama and protect both the employee and the company's reputation.
On the note of feedback, Matt shed light on his expertise in managing online reviews. He shared his unique techniques and strategies in optimising both customer and employee feedback to enhance business outcomes. By actively engaging with user-generated content, businesses can showcase their care for customers, job seekers, and employees alike.
Furthermore, Matt introduced us to his software, Mobrium, which streamlines the employer review cycle and offers a free service of conducting an employer reputation audit. This tool is a game-changer for businesses looking to improve their online reputation and strengthen their company culture.
Lastly, Matt left us with a reminder to proactively ask for feedback and not rely solely on the hope of positive experiences generating goodwill. By making it easier for individuals to share their feedback and lowering barriers to participation, we can create a more accurate and representative sample of employee experiences. After all, their voices matter!
The main points throughout this podcast include:
- the importance of promptly responding and taking every suggestion seriously
- The difference between internal and external/ public feedback
- the importance of having strong internal feedback mechanisms in place
- the employer review cycle
- proactively ask for feedback
Connect with Matt
Website https://www.thecultureprofit.com/
LinkedIn https://www.linkedin.com/in/mattrvance/
Twitter https://twitter.com/MattRVance
TikTok https://www.tiktok.com/@thecultureprofit
YouTube https://www.youtube.com/@TheCultureProfit
Do you have any feedback or thoughts on this discussion? If so, please connect with Aoife via the links below and let her know. Aoife would love to hear from you!
Connect with Happier at Work host Aoife O’Brien:
Website: https://happieratwork.ie
LinkedIn: https://www.linkedin.com/in/aoifemobrien/
Twitter: https://twitter.com/HappierAtWorkHQ
Instagram: https://www.instagram.com/happieratwork.ie/
Previous Episode
182: Building Better Bosses with Debra Corey
Are you worried about being an ineffective leader?
In this week's episode, we had the pleasure of chatting with Debra Corey, a dynamic speaker and expert in the field of employee engagement and HR. Debra opened up a discussion about power dynamics at work, particularly focusing on the concept of hoarding information. She explained how hoarding information can be a power play, with individuals deliberately withholding knowledge and positioning themselves as gatekeepers. The negative impact of this behaviour on colleagues and overall team morale cannot be underestimated.
During our conversation, Debra highlighted the importance of distinguishing between different types of bosses. On one hand, there are those who simply don't care about the harm they may cause to their team members. On the other hand, there are well-intentioned bosses who may be unaware of the negative impact they have on others.
Debra shared personal experiences of working with terrible bosses who fell into both categories. To tackle this issue, Debra suggested the importance of educating people on being great bosses and fostering self-awareness. It's essential for individuals to understand the impact they have on their team and to create an environment where open and honest feedback is encouraged.
Debra mentioned that sometimes people may be afraid to give direct feedback, and it got us thinking about how we can create a safe space for such conversations. One fascinating point Debra brought up was the power of humour in diffusing tense situations. She believed that humour could play a role in turning a difficult situation into something that can be laughed about and learned from. We couldn't agree more - finding ways to bring lightness into our work lives can make a significant difference in our overall happiness.
In addition, Debra stressed the importance of setting clear expectations and practising effective communication. This includes being transparent about the time required for tasks and projects, as well as the level of quality expected. By reducing ambiguity, we can avoid confusion, overdelivering, or unnecessary stress.
She also mentioned her upcoming book, in which she interviews 24 thought leaders to gain even more insights into workplace dynamics. We can't wait to get our hands on it and learn from her valuable findings.
The main points throughout this podcast include:
- The negative impact of hoarding information
- Distinguishing between different types of bosses
- The importance of educating people on being great bosses and fostering self-awareness
- The power of humour in diffusing tense situations
- Setting clear expectations and practising effective communication
Connect with Debra
Website www.debcohr.com
LinkedIn www.linkedin.com/in/debracorey
Twitter https://twitter.com/debracoreyrebel
Do you have any feedback or thoughts on this discussion? If so, please connect with Aoife via the links below and let her know. Aoife would love to hear from you!
Connect with Happier at Work host Aoife O’Brien:
Website: https://happieratwork.ie
LinkedIn: https://www.linkedin.com/in/aoifemobrien/
Twitter: https://twitter.com/HappierAtWorkHQ
Instagram: https://www.instagram.com/happieratwork.ie/
Facebook: https://www.facebook.com/happieratwork.ie
YouTube: https://www.youtube.com/channel/UCm0FKS19I5qSlFFmkx1YGqA
Next Episode
184: A framework for building happier work cultures with Aoife O’Brien
Do you want to create happier working environments and have a positive team culture?
Link to survey: https://www.surveymonkey.com/r/9RLXFY7
In our latest solo episode, host Aoife O'Brien celebrates her birthday. She shares insights into happiness at work frameworks, with a specific deep dive into the Happier at Work framework, ahead of the launch of Happier at Work HQ.
If you'd like to dive deeper into the topics discussed in this episode, we have provided links to related episodes and resources within the show notes. Additionally, Aoife encourages you to share your thoughts and feedback on the changes we're planning for the Happier at Work podcast. Your input is crucial to ensure we continue to deliver valuable content that resonates with you. https://www.surveymonkey.com/r/9RLXFY7
We truly appreciate your ongoing support and engagement with the Happier at Work podcast. Please feel free to reach out directly to Aoife at [email protected] to share your insights or request further information.
To foster a positive work environment, we suggest incorporating some practical steps into your daily routine. Consider:
1. Practising gratitude: Take a few minutes each day to reflect on what you're grateful for, and express gratitude to your colleagues for their contributions.
2. Recognition: Make sure to recognize and acknowledge your colleagues' achievements. Help them understand the impact of their work on the organisation's objectives.
3. Empathy: Show empathy not only towards your colleagues but also towards yourself. Practising self-empathy allows you to better understand and empathise with others.
4. Reflection: Take the time to reflect on your accomplishments, challenges, and goals. Consider what you can do differently next time to anticipate obstacles and strive for even greater success.
On the topic of reflection, Aoife is currently creating a digital planner/workbook specifically designed to guide you through the process of reflection. Stay tuned for more information on this valuable tool that will help you stay on track with your personal and professional goals.
Finally, we extend our deepest gratitude to all of you who have taken the time to complete our survey and submit questions for the upcoming listener questions segment. https://www.surveymonkey.com/r/9RLXFY7 Your feedback and engagement are invaluable to us, and we appreciate your continued support of the Happier at Work podcast.
Past episodes: https://happieratwork.ie/14-emiliana-simon-thomas-on-happiness-at-work/
Do you have any feedback or thoughts on this discussion? If so, please connect with Aoife via the links below and let her know. Aoife would love to hear from you!
Connect with Happier at Work host Aoife O’Brien:
Website: https://happieratwork.ie
LinkedIn: https://www.linkedin.com/in/aoifemobrien/
Twitter: https://twitter.com/HappierAtWorkHQ
Instagram: https://www.instagram.com/happieratwork.ie/
Happier At Work® - 183: Navigating Employee Feedback for Positive Change with Matt R. Vance
Transcript
Matt, I'm so delighted to have you on the podcast today, the Happier Work podcast. You really caught my attention because after a long day of driving around the Ring of Kerry when I was on my holidays, I received a lovely notification from Google that someone called Matt Vance had left me a review about the podcast on Google, and I thought, wow. Who is this guy, Matt? You later reached down on LinkedIn, we connected. We had an amazing conversation, and I absolutely lo
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