
Interview with Bellarmine's Dr. Frank Raymond
07/14/20 • 39 min
Episode 19: I’m proud to welcome Dr. Frank Raymond to today’s podcast. He’s Bellarmine University’s Interim Dean of the Rubel School of Business, the MBA Director and my former professor. In this episode, we’ll discuss how business owners are making sense of the 2020 economy. There’s a surprise announcement toward the end of the episode, so I hope you’ll listen in for that exciting news.
The economy is dealing with a number of important issues, including the impact of the COVID-19 pandemic, including a virtual lockdown of the economy. At the same time the country is dealing with extreme social unrest and an upcoming presidential election.
The June and July economic performance reports are encouraging. While business owners are looking for certainty, we’re not out of the woods; far from it.
The Stock Market Isn’t a Complete Indicator of the Economy
There are a lot of speculators in the modern market. This increases the sensitivity to the news cycle. Information moves more rapidly. The reporting is more homogenous than in previous decades. This results in a market that’s a bit detached from the actual performance of the broader market.
Fear of a second wave of COVID, employees not being able to return due to the closing of a business, supply chain interruptions and other factors are instilling fear in the consumer, resulting in further uncertainty for business owners who are able to weather this crisis.
This Crisis Is Different
Unlike previous crises, this is a healthcare crisis. It’s risky to ignore the necessary mitigation steps to prevent the spread of COVID-19. Even if your business reopens, consumer fears may prevent them from walking through your door.
The oil shocks of the 1970s, the dot com bust in 2001 and 2002, as well as the 2008-2009 banking failures were economic crises. These each had slow, but strong recoveries.
This COVID-19 crisis is different. We may snap back quickly if a cure is discovered. People are now adapting to new ways of conducting business. The adoption of tech-based solutions has accelerated a structural change, unlike the previous downturns.
The China Impact
There’s a lot of negative opinion surrounding China, right now. Bringing jobs back from China may not be as easy as it sounds. There’s still an increase in labor costs that must be absorbed and that negatively impacts profitability and innovation. Meaningful change must be practical and feasible. This may be more of a challenge that the headlines would lead us to believe. Unless capital is cheap, it may not offset the increase in labor costs.
CARES Act Stimulus
This necessary program has added a tremendous amount of debt to the country’s balance sheet. We can’t continue to pump in this massive cash influx. Dr. Raymond questions where the concern was in previous years? The impact of current stimulus is short-lived. We need continued tax relief for small businesses, but more importantly, we need a long-term strategy.
The Payroll Protection Program and the increase in unemployment benefits were still short-term solutions.
US Tax Policy
The US tax rates are relatively low compared to other countries. Still, many of the tax cuts are short-term in duration. Unless they are made permanent, it still doesn’t lead to certainty for medium to long-range budgeting and planning.
Repatriation of overseas held funds is risky. Who makes the policies and how businesses are incentivized are important. Still, how they are implemented is critically vital. Individual businesses will be left to make their own decisions. Some innovators will lead the way for a larger shift in a desired direction.
Transitional support systems need to be improved to help people understand which sectors will provide specific opportunities. We should increase efforts in effective training and planning to enable them to get there.
Disruption is Actually Normal
The economic environment is still shifting. Patience is an advantage, if you can afford it. Supply chains may need to be diversified. Your focus on expense control is paramount.
Tax policy should be simplified to get rid of loopholes. Level the playing field so companies can plan.
In closing, as a business owner, get back to your company’s core competencies. Remember, during any economic downturn, many of your competitors are going to pull back, especially in marketing. You may find opportunities to increase visibility, reach and impact by increasing your market-exposure before your competitors return. There’s still market share to be gained in advance of an economic recovery.
Important Disclaimer:
This discussion is intended to be an informal exchange of ideas. These ideas do not necessarily reflect the views of Bellarmine University. Listeners should be reminded that information provided by the participants is not a substitute for gett...
Episode 19: I’m proud to welcome Dr. Frank Raymond to today’s podcast. He’s Bellarmine University’s Interim Dean of the Rubel School of Business, the MBA Director and my former professor. In this episode, we’ll discuss how business owners are making sense of the 2020 economy. There’s a surprise announcement toward the end of the episode, so I hope you’ll listen in for that exciting news.
The economy is dealing with a number of important issues, including the impact of the COVID-19 pandemic, including a virtual lockdown of the economy. At the same time the country is dealing with extreme social unrest and an upcoming presidential election.
The June and July economic performance reports are encouraging. While business owners are looking for certainty, we’re not out of the woods; far from it.
The Stock Market Isn’t a Complete Indicator of the Economy
There are a lot of speculators in the modern market. This increases the sensitivity to the news cycle. Information moves more rapidly. The reporting is more homogenous than in previous decades. This results in a market that’s a bit detached from the actual performance of the broader market.
Fear of a second wave of COVID, employees not being able to return due to the closing of a business, supply chain interruptions and other factors are instilling fear in the consumer, resulting in further uncertainty for business owners who are able to weather this crisis.
This Crisis Is Different
Unlike previous crises, this is a healthcare crisis. It’s risky to ignore the necessary mitigation steps to prevent the spread of COVID-19. Even if your business reopens, consumer fears may prevent them from walking through your door.
The oil shocks of the 1970s, the dot com bust in 2001 and 2002, as well as the 2008-2009 banking failures were economic crises. These each had slow, but strong recoveries.
This COVID-19 crisis is different. We may snap back quickly if a cure is discovered. People are now adapting to new ways of conducting business. The adoption of tech-based solutions has accelerated a structural change, unlike the previous downturns.
The China Impact
There’s a lot of negative opinion surrounding China, right now. Bringing jobs back from China may not be as easy as it sounds. There’s still an increase in labor costs that must be absorbed and that negatively impacts profitability and innovation. Meaningful change must be practical and feasible. This may be more of a challenge that the headlines would lead us to believe. Unless capital is cheap, it may not offset the increase in labor costs.
CARES Act Stimulus
This necessary program has added a tremendous amount of debt to the country’s balance sheet. We can’t continue to pump in this massive cash influx. Dr. Raymond questions where the concern was in previous years? The impact of current stimulus is short-lived. We need continued tax relief for small businesses, but more importantly, we need a long-term strategy.
The Payroll Protection Program and the increase in unemployment benefits were still short-term solutions.
US Tax Policy
The US tax rates are relatively low compared to other countries. Still, many of the tax cuts are short-term in duration. Unless they are made permanent, it still doesn’t lead to certainty for medium to long-range budgeting and planning.
Repatriation of overseas held funds is risky. Who makes the policies and how businesses are incentivized are important. Still, how they are implemented is critically vital. Individual businesses will be left to make their own decisions. Some innovators will lead the way for a larger shift in a desired direction.
Transitional support systems need to be improved to help people understand which sectors will provide specific opportunities. We should increase efforts in effective training and planning to enable them to get there.
Disruption is Actually Normal
The economic environment is still shifting. Patience is an advantage, if you can afford it. Supply chains may need to be diversified. Your focus on expense control is paramount.
Tax policy should be simplified to get rid of loopholes. Level the playing field so companies can plan.
In closing, as a business owner, get back to your company’s core competencies. Remember, during any economic downturn, many of your competitors are going to pull back, especially in marketing. You may find opportunities to increase visibility, reach and impact by increasing your market-exposure before your competitors return. There’s still market share to be gained in advance of an economic recovery.
Important Disclaimer:
This discussion is intended to be an informal exchange of ideas. These ideas do not necessarily reflect the views of Bellarmine University. Listeners should be reminded that information provided by the participants is not a substitute for gett...
Previous Episode

Interview with Psychologist Tony Sheppard
Episode 18: There’s a lot of negative news with COVID-19, protests, riots and other factors. Jim and Dr. Tony Sheppard will discuss some useful perspectives and tips for filtering out that negativity so you can maintain positive mental health as you manage your business and protect your family.
Dr. Sheppard is the owner of Groupworks Psychological Services in Louisville, KY. He’s a certified group psychotherapist. The practice provides various types of psychological services for children, adults and families. During the COVID-19 crisis, his practice has successfully transitioned to a tele-health format.
Many of Dr. Sheppard’s 2020 business goals have been delayed or sidetracked. This is a common theme for many business owners, entrepreneurs and managers. In fact, Tony actually contracted the coronavirus at a conference in New York, earlier this year. Luckily, he’s made a full recovery.
Business owners are struggling with financial pressures, increased stress and anxiety, feelings of helplessness and maybe even failure. I’ve also dealt with so many distractions and a general inability to focus.
The temptation to constantly check the news for information is adding to the issue. We don’t deal well with uncertainty. Humans are wired to look for what’s coming next and to scan the environment for threats. It’s amped up and primed our anxiety levels. This anxiety spreads to and elevates our concern for our businesses, our families and our extended family.
Tips to Maintaining Your Mental Health at Work
- Give yourself permission to reframe and adjust to the current business climate. This year is simply going to be different than what we anticipated. It’s okay to understand you’re not in control of everything.
- Keep things in perspective. It’s important to stay in the present and deal with what’s actually in front of you, rather than the false narrative your fear may be whispering in your year. Live today and don’t spend too much time thinking too far ahead.
- The human mind is programmed to focus on negative information. One way to limit the impact of all of this uncertainty, is to limit your exposure to the constant stream of media stories and/or social media.
- Focus on the things you do know. Concentrate on tasks and hobbies. This can add a sense of control and normality to your day.
- Try making lists to counteract your anxiety. Routines are also helpful, especially in the midst of chaos. This is especially important for your kiddos who are struggling with the disruption.
Tips to Help Your Children’s Mental Health
- Find ways to implement structure back into your child’s day. Routines are familiar and can help them to feel less anxious.
- Maintain positive communication. Be conscious of the need to reassure them. We will get through this current situation. That positive message is a safety zone.
- Focus on the aspects of life that can be controlled. There’s a lot outside of our control right now. Don’t waste time worrying about things we can’t control.
- Find ways to maintain social connectivity. This promotes quality time with people whom you love and care about. Try taking a hike or some other outdoor activity. You may also need to ease the rules to allow your children to spend time with their friends.
Dr. Tony Sheppard’s practice, Groupworks Psychological Services is taking new clients. If you’re asking if you need to seek help, maybe that’s a good sign you should. The stigma around seeking mental health services has diminished. You don’t have to make a commitment for years of therapy. Some people find a few sessions with a qualified therapist to be extremely helpful.
Visit www.GroupworksKY.com. Feel free to explore the COVID-19 page and the Services page for additional links to additional resources.
For more information about Jim Ray Consulting Services, additional episodes of the Grow For It! small business podcast or to contact Jim Ray, visit www.JimRayConsultingServices.com.
Thanks for taking the time to listen to this episode!
Next Episode

Insurance Topics with Wendy and Alan Hall
Episode 20: My good friends Wendy and Alan Hall joined me in the studio for a discussion about the Alan Hall Agency. They work with various types of insurance. In June of 2018, they appeared on my small business radio show, Let’s Get It Started. Their business recently went through some changes, so I thought it would be a good idea to ask them to walk us through the process.
Their business was founded in 2013. Today, they primarily focus on Medicare, health, home and automobile insurance. Earlier this year, they relocated their office, just before the COVID crisis. All things considered, the business is still doing well.
One of the drivers behind the relocation was the opportunity to expand their lines of business insurance policies. However, that area if far more complicated and takes much longer to process. The other types of insurance they provide are much more efficient to quote and process, based on their years of experience.
The learning here is that they noticed the strain on their productivity and took steps to make a vital decision for the health of their agency. Small business owners often simply try to gut it out, often to the detriment to both their businesses and their clients.
The Alan Hall Agency is a brokerage. They have access to multiple insurance carriers. Other agencies may be a “captive” agency, which only offers one carrier’s product (e.g. State Farm). Alan feels the inherent advantage to being a broker is the ability to shop for the best coverage, based on the needs of their clients.
Don’t Buy on Price
Wendy addresses the common mistake of purchasing insurance policies based on price. There are often gaps in the levels of coverage. Insurance policies aren’t always apples to apples, because they can be customized to achieve certain types of coverages and premium price levels. Buying insurance on price can lead to unanticipated risk and exposure.
Automobile Insurance Issues
Alan, Wendy and I have a mutual friend, Steve King of MK CPAs. In one of Steve’s podcast episodes, Steve discussed the importance of performing a mid-year review for your business. As your business and personal situations change, your needs often change as well. Wendy and Alan are happy to help you assess your coverage.
In the area of auto insurance, I described some good coverage recommendations my friend attorney Jim Desmond made to me about the value of maximizing your UM/UIM coverage. Wendy fully agrees that a minimal price increase to the premium can add thousands of dollars in coverage. She also described a tragic situation her client experienced after deciding not to upgrade his insurance policy.
Life Insurance Issues
Regarding life insurance and those types of issues, I mentioned how attorney Scott Scheynost recently helped us draft a Will, POA and healthcare directives for my college-age son. Anytime your children reach the age of 18 or older, they are legally considered adults. Having these important documents in place, even for young adults, is extremely important; especially when vital decisions need to be made on their behalf.
Taking out a life insurance policy at a young age gives you the advantage of locking in rates at a much lower price that if the individual were to wait until they’re older. Alan discusses how some policies are considered convertible.
Insurance for Business Owners
One way to protect your spouse and heirs is to consider using a term life insurance policy to pay off the note on a commercial property, should you pass away. It can prevent them from being burdened with unexpected debt and the loss of your income.
Business owners commonly underestimate the need for proper levels of health insurance and disability insurance. Unforeseen emergencies can easily place your business at risk. The sudden decrease or elimination of your income or ability to operate your business is something we don’t like to consider. Nevertheless, it happens.
Long-term disability insurance can be one of the strategies you can implement to replace some or all of the income you were producing before the accident or illness occurred.
To contact Wendy and Alan Hall:
502-345-9440
Thank you for taking the time to listen to this episode. I hope you found the information insightful. To listing to additional episodes of the Grow For It podcast, please visit my small business consulting website, search for it on Apple Podcasts (iTunes), Google Podcasts, iHe...
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